-34
NPS
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Guardian Healthcare
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About Guardian Healthcare's Brand
Guardian Healthcare provides interventional chronic disease management and care delivery services.
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
2.8/5
Pricing
3/5
Customer Service
Guardian Healthcare NPS
Guardian Healthcare's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Guardian Healthcare's customers would recommend using the product based on a scale of -100 to 100.
Guardian Healthcare Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Guardian Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
May 2022 -100 | May 2022 | -100 |
Jul 2023 -33 | Jul 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Guardian Healthcare Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Guardian Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Guardian Healthcare Product Quality
3.2/5
Guardian Healthcare has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Guardian Healthcare's overall Product Quality score rated by its users and customers.
Guardian Healthcare Product Information
Guardian Healthcare’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://guardmyhealth.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Guardian Healthcare Pricing
Guardian Healthcare ROI & Value For Money
2.8/5
Guardian Healthcare has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Guardian Healthcare Customer Satisfaction (CSAT)
Guardian Healthcare Customer Satisfaction (CSAT) Score
67 / 100
Guardian Healthcare has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Guardian Healthcare Customer Service
3/5
Guardian Healthcare has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Guardian Healthcare's Customer Service
Address
1575 Heritage Drive, Suite 201, Mc Kinney, TX
Website
http://guardmyhealth.com
Phone Number
214-491-4019
Guardian Healthcare as an Employer
Consumer vs. Employees
Guardian Healthcare scored a -34 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Guardian Healthcare would recommend the brand to a friend. ENPS measures how likely Guardian Healthcare employees would recommend working at Guardian Healthcare to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 0% | Promoters |
|---|---|
| 43% | Passive |
| 57% | Detractors |
