34
NPS
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Gucci America
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About Gucci America's Brand
Brand at a Glance
94%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Gucci America NPS
Gucci America's Net Promoter Score (NPS) is a 34 with 56% Promoters, 22% Passives, and 22% Detractors. Net Promoter Score tracks whether Gucci America's customers would recommend using the product based on a scale of -100 to 100.
Gucci America Overall NPS
| 56% | Promoters |
|---|---|
| 22% | Passives |
| 22% | Detractors |
Gucci America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 50 | Apr 2021 | 50 |
May 2021 60 | May 2021 | 60 |
Aug 2021 33 | Aug 2021 | 33 |
Sep 2021 29 | Sep 2021 | 29 |
Nov 2022 33 | Nov 2022 | 33 |
Mar 2023 40 | Mar 2023 | 40 |
Jun 2023 49 | Jun 2023 | 49 |
Oct 2023 46 | Oct 2023 | 46 |
Mar 2024 36 | Mar 2024 | 36 |
Apr 2024 38 | Apr 2024 | 38 |
Nov 2024 40 | Nov 2024 | 40 |
Jan 2025 33 | Jan 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gucci America NPS by Gender
Gucci America's NPS was rated -40 by Female customers on Comparably.
Female
-40
Gucci America's NPS was rated -40 by Female customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Male
N/A
Gucci America's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Gucci America NPS by Ethnicity
Gucci America's NPS was rated -25 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black -25 | African American/Black | -25 |
Gucci America NPS by Age
Gucci America's NPS was rated -34 points by customers ages 18-25 on Comparably.
Gucci America NPS by Usage
Gucci America's NPS was rated 34 points by customers who have used Gucci America's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
Gucci America Customer Loyalty
94%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
94% of Gucci America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gucci America Customer Loyalty Score by Gender
Gucci America's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Gucci America.
Female
100%
Yes
Male
N/A
Yes
Gucci America Customer Loyalty Score by Ethnicity
Gucci America's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Gucci America.
100
out of 100
African American/Black
Gucci America Customer Loyalty Score by Age
Gucci America's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Gucci America.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Gucci America Customer Loyalty Score by Usage
Gucci America's Customer Loyalty score was rated 100% by customers who have used Gucci America's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Gucci America Product Quality
4/5
Gucci America has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Gucci America Product Information
Gucci America’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.gucci.com/us/en/
- Company Size
- 5,001-10,000 Employees
Quick Insights into Gucci America Product Quality
Gucci America's Product Quality score was rated highest by customers who have used Gucci America's products/services for Less than 1 Year.
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Ranked Gucci America Product Quality the Highest
Gucci America Product Quality Score by Gender
Gucci America's Product Quality score was rated 3.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Gucci America.
Female
3.4/5
Male
N/A
Gucci America Product Quality Score by Ethnicity
Gucci America's Product Quality score was rated 3.5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Gucci America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.5 | African American/Black | 3.5 |
Gucci America Product Quality Score by Age
Gucci America's Product Quality score was rated 3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Gucci America.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
Gucci America Product Quality Score by Usage
Gucci America's Product Quality score was rated 3.8 stars by customers who have used Gucci America's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Gucci America Pricing
Gucci America ROI & Value For Money
3.9/5
Gucci America has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Gucci America ROI
Gucci America's ROI score was rated highest by customers who have used Gucci America's products/services for Less than 1 Year.
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Ranked Gucci America ROI the Highest
Gucci America ROI Score by Gender
Gucci America's ROI score was rated 3.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Gucci America.
Female
3.3/5
Male
N/A
Gucci America ROI Score by Ethnicity
Gucci America's ROI score was rated 3.2 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Gucci America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.2 | African American/Black | 3.2 |
Gucci America ROI Score by Age
Gucci America's ROI score was rated 3.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Gucci America.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
Gucci America ROI Score by Usage
Gucci America's ROI score was rated 4 stars by customers who have used Gucci America's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Gucci America Customer Satisfaction (CSAT)
Gucci America Customer Satisfaction (CSAT) Score
70 / 100
Gucci America has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
30%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Gucci America Customer Satisfaction
Gucci America's Customer Satisfaction score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Gucci America's Customer Satisfaction.
Ranked Gucci America Customer Satisfaction the Highest
Gucci America Customer Satisfaction Score by Gender
Gucci America's Customer Satisfaction score was rated 33 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Gucci America.
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 67% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Gucci America Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Gucci America's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Gucci America.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
Gucci America Customer Service
3.9/5
Gucci America has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Gucci America's Customer Service
Website
https://www.gucci.com/us/en/
Quick Insights into Gucci America Customer Service
Gucci America's Customer Service score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Gucci America's Customer Service score.
Ranked Gucci America Customer Service the Highest
Gucci America Customer Service Score by Gender
Gucci America's Customer Service score was rated 3.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Gucci America.
Female
3.3/5
Male
N/A
Gucci America Customer Service Score by Ethnicity
Gucci America's Customer Service score was rated 3.6 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Gucci America.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 3.6 | African American/Black | 3.6 |
Gucci America Customer Service Score by Age
Gucci America's Customer Service score was rated 2.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Gucci America.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
Gucci America Customer Service Score by Usage
Gucci America's Customer Service score was rated 3.5 stars by customers who have used Gucci America's products/services for Less than 1 Year.
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Gucci America as an Employer
4.1/5
Gucci America has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Gucci America scored a 34 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Gucci America would recommend the brand to a friend. ENPS measures how likely Gucci America employees would recommend working at Gucci America to a friend.
Net Promoter Score
34
NPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 41% | Promoters |
|---|---|
| 35% | Passive |
| 24% | Detractors |
