0
NPS
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Brand Page
GW
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About GW's Brand
"GW Pharmaceuticals engages in the research, development and commercialization of a range of cannabinoid prescription medicines."
Brand at a Glance
74%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.1/5
Customer Service
GW NPS
GW's Net Promoter Score (NPS) is a 0 with 30% Promoters, 40% Passives, and 30% Detractors. Net Promoter Score tracks whether GW's customers would recommend using the product based on a scale of -100 to 100.
GW Overall NPS
| 30% | Promoters |
|---|---|
| 40% | Passives |
| 30% | Detractors |
GW NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Jul 2021 66 | Jul 2021 | 66 |
Sep 2021 50 | Sep 2021 | 50 |
Nov 2021 20 | Nov 2021 | 20 |
Feb 2022 34 | Feb 2022 | 34 |
Mar 2022 13 | Mar 2022 | 13 |
Aug 2022 0 | Aug 2022 | 0 |
Oct 2023 0 | Oct 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GW NPS by Gender
GW's NPS was rated -67 by Male customers on Comparably.
Male
-67
GW's NPS was rated -67 by Male customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Female
N/A
GW's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
GW NPS by Ethnicity
GW's NPS was rated -67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
GW Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of GW users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GW Customer Loyalty Score by Gender
GW's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
GW Customer Loyalty Score by Ethnicity
GW's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of GW.
70
out of 100
Caucasian
GW Product Quality
3.7/5
GW has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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GW Product Information
GW’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://gwpharm.com/
- Company Size
- 201-500 Employees
Industry
Tech
Biotech and Pharmaceuticals
Quick Insights into GW Product Quality
GW's Product Quality score was rated highest by Caucasian customers.
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Ranked GW Product Quality the Highest
GW Product Quality Score by Gender
GW's Product Quality score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of GW.
Male
3.1/5
Female
N/A
GW Product Quality Score by Ethnicity
GW's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of GW.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
GW Pricing
GW ROI & Value For Money
3.6/5
GW has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into GW ROI
GW's ROI score was rated highest by Caucasian customers.
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Ranked GW ROI the Highest
GW ROI Score by Gender
GW's ROI score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
GW ROI Score by Ethnicity
GW's ROI score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of GW.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
GW Customer Satisfaction (CSAT)
GW Customer Satisfaction (CSAT) Score
34 / 100
GW has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
16%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into GW Customer Satisfaction
GW's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked GW Customer Satisfaction the Highest
GW Customer Satisfaction Score by Gender
GW's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of GW.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 34% | |
Dissatisfied | 33% | |
Very Dissatisfied | 33% |
GW Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
GW's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of GW.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
33%
Very Dissatisfied
33%
GW Customer Service
3.1/5
GW has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About GW's Customer Service
Address
Cambridge, MN United States of America
Website
http://gwpharm.com/
Quick Insights into GW Customer Service
GW's Customer Service score was rated highest by Caucasian customers.
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Ranked GW Customer Service the Highest
GW Customer Service Score by Gender
GW's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of GW.
Male
1.5/5
Female
N/A
GW Customer Service Score by Ethnicity
GW's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of GW.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
GW as an Employer
2.9/5
GW has a 2.9/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
GW scored a 0 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of GW would recommend the brand to a friend. ENPS measures how likely GW employees would recommend working at GW to a friend.
Net Promoter Score
0
NPS Score
| 30% | Promoters |
|---|---|
| 40% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
