-34
NPS
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GXO Logistics
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About GXO Logistics' Brand
GXO Logistics, Inc. (NYSE: GXO) is the world’s largest pure-play contract logistics provider and is benefiting from the rapid growth of ecommerce, automation and outsourcing. GXO is committed to providing a diverse, world-class workplace for more than 130,000 team members across more than 950 facilities totaling approximately 200 million square feet. The company partners with the world’s leading blue-chip companies to solve complex logistics challenges with technologically advanced supply chain and ecommerce solutions, at scale and with speed. GXO corporate headquarters is in Greenwich, Connecticut, USA.
Brand at a Glance
55%
Customer Loyalty
2.3/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
GXO Logistics NPS
GXO Logistics's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether GXO Logistics's customers would recommend using the product based on a scale of -100 to 100.
GXO Logistics Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
GXO Logistics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -100 | Jan 2024 | -100 |
Feb 2024 0 | Feb 2024 | 0 |
Aug 2025 -33 | Aug 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GXO Logistics Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of GXO Logistics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GXO Logistics Product Quality
2.3/5
GXO Logistics has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock GXO Logistics' overall Product Quality score rated by its users and customers.
GXO Logistics Product Information
GXO Logistics’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- https://www.gxo.com
- Company Size
- 10,000+ Employees
Industry
Logistics and Supply Chain
GXO Logistics Pricing
GXO Logistics ROI & Value For Money
2.2/5
GXO Logistics has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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GXO Logistics Customer Satisfaction (CSAT)
GXO Logistics Customer Satisfaction (CSAT) Score
33 / 100
GXO Logistics has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GXO Logistics Customer Service
2.2/5
GXO Logistics has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock GXO Logistics' overall Customer Service score rated by its users and customers.
About GXO Logistics's Customer Service
Address
Two American Ln, Greenwich, CT 06831
Website
https://www.gxo.com
GXO Logistics's Social Links
GXO Logistics as an Employer
4.5/5
GXO Logistics has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
GXO Logistics scored a -34 for Net Promoter Score and a 32 for Employee Net Promoter Score. NPS gauges how likely a customer of GXO Logistics would recommend the brand to a friend. ENPS measures how likely GXO Logistics employees would recommend working at GXO Logistics to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
32
eNPS Score
| 49% | Promoters |
|---|---|
| 34% | Passive |
| 17% | Detractors |
