100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
H2M architects + engineers
Marketing or Exec? Claim Your Free Account
About H2M architects + engineers' Brand
Founded in 1933, H2M architects + engineers is a multi-disciplined professional Architecture/Engineering consulting and design firm based on Long Island, NY.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
H2M architects + engineers NPS
H2M architects + engineers's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether H2M architects + engineers's customers would recommend using the product based on a scale of -100 to 100.
H2M architects + engineers Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
H2M architects + engineers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Nov 2024 100 | Nov 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
H2M architects + engineers Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of H2M architects + engineers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
H2M architects + engineers Product Quality
4/5
H2M architects + engineers has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock H2M architects + engineers' overall Product Quality score rated by its users and customers.
H2M architects + engineers Product Information
H2M architects + engineers’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://h2m.com/
- Company Size
- 201-500 Employees
Industry
Professional Services
H2M architects + engineers Pricing
H2M architects + engineers ROI & Value For Money
4.7/5
H2M architects + engineers has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock H2M architects + engineers' overall ROI score rated by its users and customers.
H2M architects + engineers Customer Satisfaction (CSAT)
H2M architects + engineers Customer Satisfaction (CSAT) Score
100 / 100
H2M architects + engineers has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
H2M architects + engineers Customer Service
4.7/5
H2M architects + engineers has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock H2M architects + engineers' overall Customer Service score rated by its users and customers.
About H2M architects + engineers's Customer Service
Address
538 Broad Hollow Road, Melville, NY 11747
Website
http://h2m.com/
Phone Number
6317568000
H2M architects + engineers's Social Links
H2M architects + engineers as an Employer
4.1/5
H2M architects + engineers has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
CEO of H2M architects + engineers
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
H2M architects + engineers scored a 100 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of H2M architects + engineers would recommend the brand to a friend. ENPS measures how likely H2M architects + engineers employees would recommend working at H2M architects + engineers to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
