-50
NPS
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HackerX
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About HackerX's Brand
HackerX is an events and employer branding agency which operates over 150+ recruiting focused events in 40+ cities every year working with o
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
HackerX NPS
HackerX's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether HackerX's customers would recommend using the product based on a scale of -100 to 100.
HackerX Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
HackerX NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -100 | Apr 2024 | -100 |
Nov 2024 -50 | Nov 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HackerX Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of HackerX users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HackerX Product Quality
3.7/5
HackerX has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock HackerX's overall Product Quality score rated by its users and customers.
HackerX Product Information
HackerX’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.hackerx.org
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Media
Social
Sports & Entertainment
HackerX Pricing
HackerX ROI & Value For Money
3.7/5
HackerX has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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HackerX Customer Satisfaction (CSAT)
HackerX Customer Satisfaction (CSAT) Score
100 / 100
HackerX has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HackerX Customer Service
4/5
HackerX has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About HackerX's Customer Service
Address
25 Taylor St., San Francisco, CA
Website
http://www.hackerx.org
HackerX as an Employer
4.3/5
HackerX has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
HackerX scored a -50 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of HackerX would recommend the brand to a friend. ENPS measures how likely HackerX employees would recommend working at HackerX to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
