100
NPS
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Hanna Interpreting Services
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About Hanna Interpreting Services' Brand
Hanna Interpreting Services, LLC is a language services provider that offers in person, video, over-the-phone, and written options for translation, interpretation, ADA remediation, transcription, language assessments, voice over, and website localization. The company has 75 employees that provide customer service based on the core values of: Everyone matters Be the reason someone smiles today Stay positive and present Find a way to make it work Build trust & keep it Because this company has adopted a corporate culture that fosters experienced professionals with a can-do attitude, hundreds of customers and over 10,000 vendors have trusted the Hanna family for more than 12 years. This company has built a reputation in a very competitive marketplace by offering a continuity of care using an easy-to-book, high quality, and stress-free approach.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
5/5
Pricing
4.5/5
Customer Service
Hanna Interpreting Services NPS
Hanna Interpreting Services's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Hanna Interpreting Services's customers would recommend using the product based on a scale of -100 to 100.
Hanna Interpreting Services Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Hanna Interpreting Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 100 | Nov 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hanna Interpreting Services Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Hanna Interpreting Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hanna Interpreting Services Product Quality
1.5/5
Hanna Interpreting Services has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Hanna Interpreting Services Product Information
Hanna Interpreting Services’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://hannais.com/
- Company Size
- 51-200 Employees
Industry
Professional Services
Hanna Interpreting Services Pricing
Hanna Interpreting Services ROI & Value For Money
5/5
Hanna Interpreting Services has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Hanna Interpreting Services Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hanna Interpreting Services Customer Service
4.5/5
Hanna Interpreting Services has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Hanna Interpreting Services's Customer Service
Address
10783 Jamacha Blvd, Spring Valley, CA 91978
Website
https://hannais.com/
Phone Number
(855) 777-8007
Hanna Interpreting Services's Social Links
Hanna Interpreting Services as an Employer
4.2/5
Hanna Interpreting Services has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
CEO of Hanna Interpreting Services
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Hanna Interpreting Services scored a 100 for Net Promoter Score and a 65 for Employee Net Promoter Score. NPS gauges how likely a customer of Hanna Interpreting Services would recommend the brand to a friend. ENPS measures how likely Hanna Interpreting Services employees would recommend working at Hanna Interpreting Services to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
65
eNPS Score
| 72% | Promoters |
|---|---|
| 21% | Passive |
| 7% | Detractors |
