100
NPS
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Hansen Law Offices
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About Hansen Law Offices' Brand
Hansen Law Offices is a law firm specializing in bankruptcy, criminal law and personal injury.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
Hansen Law Offices NPS
Hansen Law Offices's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Hansen Law Offices's customers would recommend using the product based on a scale of -100 to 100.
Hansen Law Offices Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Hansen Law Offices NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
Sep 2023 100 | Sep 2023 | 100 |
Sep 2024 100 | Sep 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hansen Law Offices Customer Reviews
Out of the 2 Hansen Law Offices customer reviews 2 were positive and 0 were constructive. Hansen Law Offices customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Hansen Law Offices Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Hansen Law Offices users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hansen Law Offices Product Quality
4.1/5
Hansen Law Offices has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Hansen Law Offices' overall Product Quality score rated by its users and customers.
Hansen Law Offices Product Information
Hansen Law Offices’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Industry
Tech
Business Services
Government & Legal
Real Estate
Hansen Law Offices Pricing
Hansen Law Offices ROI & Value For Money
4.1/5
Hansen Law Offices has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Hansen Law Offices Customer Satisfaction (CSAT)
Hansen Law Offices Customer Satisfaction (CSAT) Score
100 / 100
Hansen Law Offices has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hansen Law Offices Customer Service
4.2/5
Hansen Law Offices has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Hansen Law Offices's Customer Service
Address
319 North Main Street, Burlington, IA
Website
http://www.attorneyhansen.com
Phone Number
319-752-5515
Hansen Law Offices as an Employer
Consumer vs. Employees
Hansen Law Offices scored a 100 for Net Promoter Score and a 83 for Employee Net Promoter Score. NPS gauges how likely a customer of Hansen Law Offices would recommend the brand to a friend. ENPS measures how likely Hansen Law Offices employees would recommend working at Hansen Law Offices to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
83
eNPS Score
| 83% | Promoters |
|---|---|
| 17% | Passive |
| 0% | Detractors |
