-34
NPS
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Harmon Stores
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About Harmon Stores' Brand
Harmon Stores, Inc. operates as a cosmetics, and health and beauty care discount retailer in Connecticut, New Jersey, and New York.
Brand at a Glance
74%
Customer Loyalty
2.8/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
Harmon Stores NPS
Harmon Stores's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Harmon Stores's customers would recommend using the product based on a scale of -100 to 100.
Harmon Stores Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Harmon Stores NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Aug 2021 0 | Aug 2021 | 0 |
Jan 2022 -33 | Jan 2022 | -33 |
Mar 2022 0 | Mar 2022 | 0 |
Oct 2022 -20 | Oct 2022 | -20 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 -15 | Jan 2023 | -15 |
Jun 2023 -25 | Jun 2023 | -25 |
Jan 2025 -33 | Jan 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Harmon Stores NPS by Gender
Harmon Stores's NPS was rated -50 by Female customers on Comparably.
Female
-50
Harmon Stores's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Male
N/A
Harmon Stores's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Harmon Stores NPS by Ethnicity
Harmon Stores's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Harmon Stores NPS by Age
Harmon Stores's NPS was rated 34 points by customers ages 56-60 on Comparably.
Harmon Stores NPS by Usage
Harmon Stores's NPS was rated 34 points by customers who have used Harmon Stores's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 34 | 5 to 10 Years | 34 |
Harmon Stores Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Harmon Stores users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Harmon Stores Customer Loyalty Score by Gender
Harmon Stores's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Harmon Stores.
Female
100%
Yes
Male
N/A
Yes
Harmon Stores Customer Loyalty Score by Ethnicity
Harmon Stores's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Harmon Stores.
100
out of 100
Caucasian
Harmon Stores Customer Loyalty Score by Age
Harmon Stores's Customer Loyalty score was rated 100% by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Harmon Stores.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 100% | 56-60 | 100% |
Harmon Stores Customer Loyalty Score by Usage
Harmon Stores's Customer Loyalty score was rated 100% by customers who have used Harmon Stores's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Harmon Stores Product Quality
2.8/5
Harmon Stores has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Harmon Stores Product Information
Harmon Stores’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Consumer Services
Hardware and Devices
Quick Insights into Harmon Stores Product Quality
Harmon Stores's Product Quality score was rated highest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Harmon Stores' Product Quality.
Ranked Harmon Stores Product Quality the Highest
Harmon Stores Product Quality Score by Gender
Harmon Stores's Product Quality score was rated 1.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Harmon Stores.
Female
1.9/5
Male
N/A
Harmon Stores Product Quality Score by Ethnicity
Harmon Stores's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Harmon Stores.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Harmon Stores Product Quality Score by Age
Harmon Stores's Product Quality score was rated 3.5 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Harmon Stores.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3.5 | 56-60 | 3.5 |
Harmon Stores Product Quality Score by Usage
Harmon Stores's Product Quality score was rated 3.1 stars by customers who have used Harmon Stores's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Harmon Stores Pricing
Harmon Stores ROI & Value For Money
2.9/5
Harmon Stores has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Harmon Stores ROI
Harmon Stores's ROI score was rated highest by customers ages 56-60.
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Ranked Harmon Stores ROI the Highest
Harmon Stores ROI Score by Gender
Harmon Stores's ROI score was rated 1.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Harmon Stores.
Female
1.7/5
Male
N/A
Harmon Stores ROI Score by Ethnicity
Harmon Stores's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Harmon Stores.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Harmon Stores ROI Score by Age
Harmon Stores's ROI score was rated 3.6 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Harmon Stores.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3.6 | 56-60 | 3.6 |
Harmon Stores ROI Score by Usage
Harmon Stores's ROI score was rated 3.1 stars by customers who have used Harmon Stores's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Harmon Stores Customer Satisfaction (CSAT)
Harmon Stores Customer Satisfaction (CSAT) Score
62 / 100
Harmon Stores has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
49%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Harmon Stores Customer Satisfaction
Harmon Stores's Customer Satisfaction score was rated highest by customers who have used Harmon Stores's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Harmon Stores' Customer Satisfaction.
Ranked Harmon Stores Customer Satisfaction the Highest
Harmon Stores Customer Satisfaction Score by Gender
Harmon Stores's Customer Satisfaction score was rated 25 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Harmon Stores.
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
Harmon Stores Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Harmon Stores' Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Harmon Stores.
25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
Harmon Stores Customer Satisfaction Score by Age
Harmon Stores's Customer Satisfaction score was rated 67 points by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Harmon Stores.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 67% |
Harmon Stores Customer Satisfaction Score by Usage
Harmon Stores's Customer Satisfaction score was rated 67 points by customers who have used Harmon Stores's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Harmon Stores Customer Service
2.9/5
Harmon Stores has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Harmon Stores' overall Customer Service score rated by its users and customers.
About Harmon Stores's Customer Service
Address
650 Liberty Avenue, Union, NJ 07083
Website
http://www.harmondiscount.com
Phone Number
(908)688-7023
Quick Insights into Harmon Stores Customer Service
Harmon Stores's Customer Service score was rated highest by customers who have used Harmon Stores's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Harmon Stores' Customer Service score.
Ranked Harmon Stores Customer Service the Highest
Harmon Stores Customer Service Score by Gender
Harmon Stores's Customer Service score was rated 1.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Harmon Stores.
Female
1.6/5
Male
N/A
Harmon Stores Customer Service Score by Ethnicity
Harmon Stores's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Harmon Stores.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Harmon Stores Customer Service Score by Age
Harmon Stores's Customer Service score was rated 3.1 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Harmon Stores.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 3.1 | 56-60 | 3.1 |
Harmon Stores Customer Service Score by Usage
Harmon Stores's Customer Service score was rated 3.1 stars by customers who have used Harmon Stores's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Harmon Stores as an Employer
Consumer vs. Employees
Harmon Stores scored a -34 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Harmon Stores would recommend the brand to a friend. ENPS measures how likely Harmon Stores employees would recommend working at Harmon Stores to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 41% | Promoters |
|---|---|
| 17% | Passive |
| 42% | Detractors |
