25
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Harris Corporation
Marketing or Exec? Claim Your Free Account
About Harris Corporation's Brand
Brand at a Glance
73%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Harris Corporation NPS
Harris Corporation's Net Promoter Score (NPS) is a 25 with 58% Promoters, 9% Passives, and 33% Detractors. Net Promoter Score tracks whether Harris Corporation's customers would recommend using the product based on a scale of -100 to 100.
Harris Corporation Overall NPS
| 58% | Promoters |
|---|---|
| 9% | Passives |
| 33% | Detractors |
Harris Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 -100 | Mar 2020 | -100 |
Mar 2021 -100 | Mar 2021 | -100 |
Apr 2021 -100 | Apr 2021 | -100 |
May 2021 -100 | May 2021 | -100 |
Jan 2022 -60 | Jan 2022 | -60 |
Jul 2022 -33 | Jul 2022 | -33 |
Dec 2022 -15 | Dec 2022 | -15 |
Jan 2023 0 | Jan 2023 | 0 |
Jun 2023 10 | Jun 2023 | 10 |
Jul 2023 18 | Jul 2023 | 18 |
Aug 2023 25 | Aug 2023 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Harris Corporation Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Harris Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Harris Corporation Product Quality
3.3/5
Harris Corporation has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Harris Corporation's overall Product Quality score rated by its users and customers.
Harris Corporation Product Information
Harris Corporation’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.harris.com
- Company Size
- 10,000+ Employees
Industry
Defense & Space
Harris Corporation Pricing
Harris Corporation ROI & Value For Money
3.2/5
Harris Corporation has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Harris Corporation's overall ROI score rated by its users and customers.
Harris Corporation Customer Satisfaction (CSAT)
Harris Corporation Customer Satisfaction (CSAT) Score
83 / 100
Harris Corporation has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
83%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Harris Corporation Customer Service
3.2/5
Harris Corporation has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Harris Corporation's overall Customer Service score rated by its users and customers.
About Harris Corporation's Customer Service
Address
1025 W NASA Boulevard,
Website
http://www.harris.com
Phone Number
1-321-727-9100
Harris Corporation as an Employer
2.6/5
Harris Corporation has a 2.6/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Harris Corporation scored a 25 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Harris Corporation would recommend the brand to a friend. ENPS measures how likely Harris Corporation employees would recommend working at Harris Corporation to a friend.
Net Promoter Score
25
NPS Score
| 58% | Promoters |
|---|---|
| 9% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 33% | Promoters |
|---|---|
| 19% | Passive |
| 48% | Detractors |
