-92
NPS
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Hartz
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About Hartz's Brand
At Hartz, they strengthen the bond between all pets and their families by providing innovative, trustworthy, and affordable products
Brand at a Glance
31%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Hartz NPS
Hartz's Net Promoter Score (NPS) is a -92 with 4% Promoters, 0% Passives, and 96% Detractors. Net Promoter Score tracks whether Hartz's customers would recommend using the product based on a scale of -100 to 100.
Hartz Overall NPS
| 4% | Promoters |
|---|---|
| 0% | Passives |
| 96% | Detractors |
Hartz NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
Mar 2023 -50 | Mar 2023 | -50 |
Sep 2023 -60 | Sep 2023 | -60 |
Jul 2024 -71 | Jul 2024 | -71 |
Aug 2024 -77 | Aug 2024 | -77 |
Nov 2024 -80 | Nov 2024 | -80 |
Jan 2025 -81 | Jan 2025 | -81 |
Jul 2025 -85 | Jul 2025 | -85 |
Aug 2025 -89 | Aug 2025 | -89 |
Sep 2025 -91 | Sep 2025 | -91 |
Oct 2025 -92 | Oct 2025 | -92 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hartz NPS by Gender
Hartz's NPS was rated -100 by Female customers on Comparably.
Female
-100
Hartz's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Hartz's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Hartz NPS by Ethnicity
Hartz's NPS was rated -100 points by both African American/Black and Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
African American/Black -100 | African American/Black | -100 |
Hartz NPS by Age
Hartz's NPS was rated -100 points by customers ages 26-30 and customers ages 66+ on Comparably.
Hartz NPS by Usage
Hartz's NPS was rated -100 points by customers who have used Hartz's products/services for Less than 1 Year, and by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
Hartz Customer Reviews
Out of the 2 Hartz customer reviews 0 were positive and 2 were constructive. Hartz customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Hartz Customer Loyalty
31%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
31% of Hartz users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hartz Customer Loyalty Score by Gender
Hartz's Customer Loyalty score was rated 50 by Female customers on Comparably.
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Female
50%
Yes
Male
N/A
Yes
Hartz Customer Loyalty Score by Ethnicity
Hartz's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hartz.
55
out of 100
Caucasian
10
out of 100
African American/Black
Hartz Customer Loyalty Score by Age
Hartz's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Hartz.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 40% | 26-30 | 40% |
31-35 10% | 31-35 | 10% |
66+ 100% | 66+ | 100% |
Hartz Customer Loyalty Score by Usage
Hartz's Customer Loyalty score was rated the highest by customers who have used Hartz's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Hartz Customer Loyalty Score by Industry
Hartz's Customer Loyalty score was rated 100% by Automotive and Transportation industry customers.
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Hartz Product Quality
1.5/5
Hartz has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Hartz Product Information
Hartz’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Hartz's product the highest.
- Website
- http://www.hartz.com/
- Company Size
- 201-500 Employees
Industry
Consumer Goods
Quick Insights into Hartz Product Quality
Hartz's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers who have used Hartz's products/services for Over 10 Years.
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Ranked Hartz Product Quality the Highest
Ranked Hartz Product Quality the Lowest
Hartz Product Quality Score by Gender
Hartz's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Hartz.
Female
1.5/5
Male
N/A
Hartz Product Quality Score by Ethnicity
Hartz's Product Quality score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hartz.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Hartz Product Quality Score by Age
Hartz's Product Quality score was rated 1.5 stars by customers ages 26-30 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Hartz.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Hartz Product Quality Score by Usage
Hartz's Product Quality score was rated 1.5 stars by customers who have used Hartz's products/services for Less than 1 Year, and by customers with Over 10 Years of usage.
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Hartz Product Quality Score by Industry
Hartz's Product Quality score was rated 1.5 stars by Automotive and Transportation industry customers.
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Hartz Pricing
Hartz ROI & Value For Money
1.5/5
Hartz has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Hartz Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry.
Quick Insights into Hartz ROI
Hartz's ROI score was rated highest by customers ages 66+, and rated lowest by customers who have used Hartz's products/services for Less than 1 Year.
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Ranked Hartz ROI the Highest
Ranked Hartz ROI the Lowest
Hartz ROI Score by Gender
Hartz's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Hartz.
Female
1.5/5
Male
N/A
Hartz ROI Score by Ethnicity
Hartz's ROI score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hartz.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Hartz ROI Score by Age
Hartz's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Hartz.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
66+ 2 | 66+ | 2 |
Hartz ROI Score by Usage
Hartz's ROI score was rated the highest by customers who have used Hartz's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Hartz ROI Score by Industry
Hartz's ROI score was rated 2 stars by Automotive and Transportation industry customers.
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Hartz Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
9%
Very Dissatisfied
87%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hartz Customer Satisfaction
Hartz's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers who have used Hartz's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Hartz's Customer Satisfaction.
Ranked Hartz Customer Satisfaction the Highest
Ranked Hartz Customer Satisfaction the Lowest
Hartz Customer Satisfaction Score by Gender
Hartz's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Hartz.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 22% | |
Very Dissatisfied | 78% |
Hartz Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hartz's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hartz.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
CSAT according to African American/Black
Hartz's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hartz.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Hartz Customer Satisfaction Score by Age
Hartz's Customer Satisfaction score was rated 0 points by customers ages 26-30 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Hartz.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 0% | |||||||||||||||
| 31-35 | 0% | |||||||||||||||
| 66+ | 0% |
Hartz Customer Satisfaction Score by Usage
Hartz's Customer Satisfaction score was rated 0 points by customers who have used Hartz's products/services for Less than 1 Year, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Hartz Customer Satisfaction Score by Industry
Hartz's Customer Satisfaction score was rated 0 points by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Hartz Customer Satisfaction Score by Industry",
"text": "Hartz's Customer Satisfaction score was rated 0 points by Automotive and Transportation industry customers.",
"bars": [
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Hartz's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Hartz Customer Service
1.5/5
Hartz has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hartz's overall Customer Service score rated by its users and customers.
About Hartz's Customer Service
Address
400 Plaza Drive, Secaucus, NJ 07094
Website
http://www.hartz.com/
Phone Number
201/271-4800
Hartz's Social Links
Quick Insights into Hartz Customer Service
Hartz's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers who have used Hartz's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Hartz's Customer Service score.
Ranked Hartz Customer Service the Highest
Ranked Hartz Customer Service the Lowest
Hartz Customer Service Score by Gender
Hartz's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hartz.
Female
1.5/5
Male
N/A
Hartz Customer Service Score by Ethnicity
Hartz's Customer Service score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hartz.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Hartz Customer Service Score by Age
Hartz's Customer Service score was rated 1.5 stars by customers ages 26-30 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Hartz.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Hartz Customer Service Score by Usage
Hartz's Customer Service score was rated 1.5 stars by customers who have used Hartz's products/services for Less than 1 Year, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Hartz Customer Service Score by Industry
Hartz's Customer Service score was rated 1.5 stars by Automotive and Transportation industry customers.
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Hartz as an Employer
2.5/5
Hartz has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Hartz scored a -92 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Hartz would recommend the brand to a friend. ENPS measures how likely Hartz employees would recommend working at Hartz to a friend.
Net Promoter Score
-92
NPS Score
| 4% | Promoters |
|---|---|
| 0% | Passive |
| 96% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 23% | Promoters |
|---|---|
| 15% | Passive |
| 62% | Detractors |
