-100
NPS
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Haven Behavioral
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About Haven Behavioral's Brand
Haven Behavioral Healthcare was founded on the principle of providing quality behavioral healthcare that exceeds what is found anywhere
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Haven Behavioral NPS
Haven Behavioral's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Haven Behavioral's customers would recommend using the product based on a scale of -100 to 100.
Haven Behavioral Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Haven Behavioral NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2026 -100 | Apr 2026 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Haven Behavioral Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Haven Behavioral users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Haven Behavioral Product Quality
1.5/5
Haven Behavioral has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Haven Behavioral's overall Product Quality score rated by its users and customers.
Haven Behavioral Product Information
Haven Behavioral’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Haven Behavioral Pricing
Haven Behavioral ROI & Value For Money
1.5/5
Haven Behavioral has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Haven Behavioral's overall ROI score rated by its users and customers.
Haven Behavioral Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Haven Behavioral Customer Service
1.5/5
Haven Behavioral has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Haven Behavioral's overall Customer Service score rated by its users and customers.
About Haven Behavioral's Customer Service
Address
652 West Iris Drive, Nashville, TN
Website
http://www.havenbehavioral.com
Phone Number
615-393-8800
Haven Behavioral as an Employer
2.4/5
Haven Behavioral has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Haven Behavioral scored a -100 for Net Promoter Score and a -55 for Employee Net Promoter Score. NPS gauges how likely a customer of Haven Behavioral would recommend the brand to a friend. ENPS measures how likely Haven Behavioral employees would recommend working at Haven Behavioral to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-55
eNPS Score
| 18% | Promoters |
|---|---|
| 9% | Passive |
| 73% | Detractors |
