Competitors:
TDI
TDI
HDI became the first professional association created for the technical support industry. read more
HDI Company Culture
HDI Culture
This score is derived from employee ratings & reviews3.4/5
HDI's Overall Culture is rated C+
Top Rated Culture Dimensions
CEO Rating
A+eNPS
B+Compensation
BLeadership
BRetention
BHDI CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Don Jang
90 /100
See More
Diversity at HDI
Bottom 35%Bottom 35% of Similar Size Companies on Comparably
C-
Diverse employees at HDI have rated CEO Rating, Compensation, and Leadership as the highest categories they have scored
Women at HDI
Bottom 45%Bottom 45% of Similar Size Companies on Comparably
C
Women at HDI have rated CEO Rating, Team, and Work Culture as the highest categories they have scored
HDI eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 20%Top 20% of Similar Size Companies on Comparably
Recommend to a Friend?
33
HDI employees are 33% more likely to recommend HDI as a great place to work
| 50% | Promoters |
|---|---|
| 33% | Passives |
| 17% | Detractors |
Working at HDI
Working at HDI is rated average by 6 employees, across various culture dimensions. HDI employees are most satisfied about CEO Rating, eNPS, and Compensation categories, putting HDI’s culture in the Top 50% compared to similar sized companies on Comparably and in the Bottom 40% compared to other companies in Denver. See below in detail how working at HDI was rated by employees.
Overall Company Culture at HDI
C+
Overall Company Culture at HDI is rated C+
Last updated months ago
Top
50%
HDI ranks in the Top 50% of other companies on Comparably with 1,001-5,000 Employees for Overall Company Culture Score
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Anonymously Rate Your Experience & Make Work BetterHDI Employee Reviews
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HDI Company Overview
HDI became the first professional association created for the technical support industry.
HDI Mission, Vision & Values
HDI Mission & Values
HDI, is the leading organization dedicated to elevating service and support across the enterprise.
| Headquarter | 121 South Tejon Suite 1100 Colorado Springs, CO United States of America |
|---|---|
| Website | www.thinkhdi.com/ |
| Founding Date | 1989 |
| Tel | 719-268-0174 |
| Company Status | Private |
HDI Competitors
HDI competitors include TDI. HDI ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how HDI compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
HDI Employees
6 employees at HDI have reviewed HDI across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 6 HDI employees give their leadership a grade of B, or Top 25% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at HDI are generally satisfied with their total compensation at HDI, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at HDI are generally satisfied with their team. 6 Participants grade the quality of their coworkers a C+. Less than half believe the meetings at HDI are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at HDI believe the environment at HDI is negative. Most Participants believe the pace of work at HDI is moderate. About 34% of the employees at HDI work 8 hours or less, while 33% of them have an extremely long day - longer than twelve hours.
Overall, the employees at HDI are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining HDI - Employee Onboarding
The prevailing opinion from Comparably users in Denver about their company is that it was very prepared on their first day. Denver employees concluded that their overall onboarding experience was positive. 75% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
HDI KPIs and OKRs
At this moment no HDI employees have provided insight into whether or not they clearly understand HDI's KPIs and OKRs.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
HDI CEO & Leadership
HDI CEO - Don Jang
90 /100
Don’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 5% compared to the CEOs of all other companies in Denver. HDI’s CEO is highly regarded especially by employees with 1 to 3 Years experience, Male employees, and Female employees. Under Jang’s leadership, HDI employee respondents are most happy about their Compensation and the company’s Leadership. Environment and Perks And Benefits are two areas, according to respondents, where HDI could stand to see real improvement.
HDI Leadership
The HDI Executive Team is rated a “C+” and led by CEO Don Jang, Member of Advisory Board Yvonne Harrison, and CFO Patsy Knighten
Don Jang CEO / President
Don Jang serves as the CEO / President of HDI.
Yvonne Harrison Member of Advisory Board
Ms. Yvonne Harrison serves as Member of Advisory Board at HDI Inc. Ms. Harrison has over 20 years experience, a... read more
Patsy Knighten CFO
Patsy Knighten serves as the CFO of HDI.
Terry Hale Vice President of Finance
Terry Hale serves as the Vice President of Finance of HDI. Terry started at HDI in October of 2007. Terry currently... read more
Eric Younkin VP, Technology
Eric Younkin serves as the VP, Technology of HDI. Eric started at HDI in April of 2018. Eric currently resides in... read more
Joseph Merante Executive Director
Joseph Merante serves as the Executive Director of HDI. Joseph currently resides in the Greater New York City Area.
Kristin Ekanger Local Chapter Officer (Vice President, Finance)
Kristin Ekanger serves as the Local Chapter Officer (Vice President, Finance) of HDI. Kristin currently resides in the... read more
Heather Beck President
Heather Beck serves as the President of HDI. Heather currently resides in the Greater Minneapolis-St. Paul Area.
HDI Salaries
How much does HDI pay?
How much do people at HDI get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at HDI is $103,887, or $49 per hour, while the estimated median salary is $98,371, or $47 per hour.
At HDI, the highest paid job is a Director of Sales at $210,584 annually and the lowest is an Admin Assistant at $45,686 annually. Average HDI salaries by department include: HR at $127,041, Design at $116,167, Engineering at $123,713, and Product at $177,095. Half of HDI salaries are above $98,371.
5 employees at HDI rank their Compensation in the Top 25% of similar sized companies in the US (based on 11 ratings) while 3 employees at HDI rank their Perks And Benefits in the Bottom 20% of similar sized companies in the US (based on 3 ratings).
Salaries contributed from HDI employees include job titles like Bookkeeper. Comparably data has a total of 1 salary records from HDI employees.
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $63k | $63k | 1st Percentile |
17th Percentile $80k | $80k | 17th Percentile |
33rd Percentile $98k | $98k | 33rd Percentile |
50th Percentile $159k | $159k | 50th Percentile |
67th Percentile $213k | $213k | 67th Percentile |
83rd Percentile $236k | $236k | 83rd Percentile |
100th Percentile $283k | $283k | 100th Percentile |
$103,887*
Average Compensation
$98,371*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
HDI Salaries by City
HDI Salaries by Department
Diversity & Inclusion at HDI
Diverse employees at HDI score the company 63/100 across various culture categories, placing HDI in the Bottom 35% of companies on Comparably with 1,001-5,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at HDI across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
HDI Perks & Benefits
Health & Wellness
- Dental Insurance
- Health Insurance
HDI PTO
HDI PTO policy is a critical component of the benefits package offered to employees.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
HDI Careers
HDI Jobs
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Frequently Asked Questions regarding HDI
What is HDI address?
HDI location is at 121 South Tejon Suite 1100
Who is the CEO of HDI?
HDI CEO is Don Jang, their score by employees is 90
What is HDI eNPS?
The eNPS for HDI is 33
What is the salary for Office Manager in HDI?
Office Manager average salary in the US is 63k
What are the salaries in the Legal in HDI?
The average salaries for Legal in HDI is 157k
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