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NPS
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HDS Marketing
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About HDS Marketing's Brand
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
HDS Marketing NPS
HDS Marketing's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether HDS Marketing's customers would recommend using the product based on a scale of -100 to 100.
HDS Marketing Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
HDS Marketing NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2025 100 | Mar 2025 | 100 |
Oct 2025 0 | Oct 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HDS Marketing Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of HDS Marketing users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HDS Marketing Product Quality
5/5
HDS Marketing has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock HDS Marketing's overall Product Quality score rated by its users and customers.
HDS Marketing Product Information
HDS Marketing’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.hdsideas.com
- Company Size
- 51-200 Employees
Industry
Tech
HDS Marketing Pricing
HDS Marketing ROI & Value For Money
5/5
HDS Marketing has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock HDS Marketing's overall ROI score rated by its users and customers.
HDS Marketing Customer Satisfaction (CSAT)
HDS Marketing Customer Satisfaction (CSAT) Score
100 / 100
HDS Marketing has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HDS Marketing Customer Service
5/5
HDS Marketing has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock HDS Marketing's overall Customer Service score rated by its users and customers.
About HDS Marketing's Customer Service
Address
633 Napor Boulevard, Palo Alto, CA 15205
Website
http://www.hdsideas.com
Phone Number
412-279-1600
HDS Marketing as an Employer
2.9/5
HDS Marketing has a 2.9/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
HDS Marketing scored a 0 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of HDS Marketing would recommend the brand to a friend. ENPS measures how likely HDS Marketing employees would recommend working at HDS Marketing to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
