Health Care Service Corporation (HCSC) FAQs

Check the wireless switch (wireless networks only)

If youre using a laptop, make sure that the network adapter switch on your laptop is turned on. Many laptops have a physical switch somewhere on the top, front, or side of the laptop that turns the network adapter on or off. There's usually an indicator light on the laptop that shows if the wireless network adapter is enabled.

Use an automated troubleshooter inWindows7

An automated troubleshooter is a tool that can find and automatically fix some problems with your computer. These troubleshooters aren't designed to fix every problem, but they're a useful tool to try because they can often save you time and effort.

DifferentWindowsoperating systems use troubleshooters in different ways.Windows7uses troubleshooters from within theWindows7Action Center.Windows VistaandWindowsXPuse troubleshooters that can be downloaded from theMicrosoftDownload Center and then run on your computer. To use an automated troubleshooter, click the link for the troubleshooter for yourWindowsoperating system.

Run the Network troubleshooter first and then test your Internet connection.

To open the Network troubleshooter

Right-click the network iconorin the notification area of your taskbar, and then clickTroubleshoot problems.

You can also run specific troubleshooters to focus on a particular network or connectivity problem. For example, if you are unable to connect to the Internet or access a particular website, there might be a problem with your Internet connection. Try using the Internet Connections troubleshooter to fix the problem. Follow the steps below.

If you can't connect to a computer on your home network, or on a corporate network, there might be a problem with your computer's network adapter. The network adapter might need to be reset, or the adapter driver might need to be updated. Try using the Network Adapter troubleshooter to fix the problem. Follow the steps below.

***If the above does not work please call 864-327-4171 or email [email protected]***

Connect to a wireless network inWindows7

If you have a laptop or a PC with a wireless network adapter, you can see a list of available wireless networks and then connect to one of those networks. The wireless networks will only appear if your PC has a wireless network adapter installed, the adapter is turned on, and the wireless access point is in range.

Click the wireless network iconin the notification area.(Bottom right near clock)

In the list of wireless networks, click the network you want to connect to, and then clickConnect.

If you're connecting to a secure network, type the security key, and then clickOK.

Warning

Whenever possible, you should connect to security-enabled wireless networks. If you do connect to a network that's not secure, be aware that someone with the right tools can see everything that you do, including the websites you visit, the documents you work on, and the user names and passwords that you use. Changing your network location to Public can help minimize the risk.

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Google Drive: Access and organize your files

Use Google Drive to store and access your files, folders, and Google Docs anywhere. Change a file on the web, your computer, or your mobile device, and it updates on every device whereyou'veinstalled Google Drive. Youll always have the latest version of your files and Google Docs at your fingertips. Read, edit, share, and collaborate on your files wherever you are!

Set up Google Drive

In your browser, go to drive.google.com.When you first access Google Drive on the web, youll see a Welcome page. Ifyou'vepreviously used Google Docs, Google Drive on the web will look something like this:

Get to know your Drive

There are lots of ways to view your files, folders, and Google Docs in Google Drive on the web. Lets take a quick look around.

My Drive

When you first get Google Drive on the web, all the files and foldersyou'veuploaded and Google Docs that you own are in the section called My Drive:Tip: Click the red Upload button (next to Create) if you want to upload more files and folders to My Drive.You can move files that have been shared with you to My Drive if you want them to sync to your computer and mobile devices. You can also add new files to My Drive by moving or saving files to the Google Drive folder on your computer. In a nutshell: everything you put in Google Drive can also be found in My Drive on the web and mobile devices, and vice-versa. Well demonstrate how that works in just a bit.

Shared with me

Shared with me is where youll find the files, folders, and Google Docs that have been shared with you:Shared with me only shows items that were shared with you explicitly. Youwon'tfind items here that were shared with the Public or Anyone with the link. (You can find those items by searching in the All items view.)Tip: Are you looking for a folder that was shared with you? Click Sort > Title in the Shared with me view to put all the folders that were shared with you first, like in the picture above.

Starred and Recent views

Click Starred to see all the itemsyou'vemarked with a star. Just click the star to the left of an item to mark it. Stars are like bookmarks or favorites in a browser to mark web sites you want to access frequently.Use the Recent view to see all the private and shared files that you've opened, in reverse chronological order. This is a great way to quickly find your most current stuff.

Activity and All items

Click More in the left column to see a few additional views:The Activity and All items views are similar. They both include things that have been shared with everyone in your organization (not just you explicitly), so youll probably find things here that you didnt know about yet.

Activity shows everything that has been edited recently. Is there too much stuff in your Activity list? Check the items youdon'twant to see there and then click Remove from Activity:Note: This button only appears in the Activity view. In other views, click More > Dont show in Activity list.

All items shows everything in Google Drive, except items that are in your Trash. Youcan'tremove items from here (except by deleting them), so this is the best place to search if youre having trouble finding something.

Trash view

Trash contains everythingyou'vedeleted. To delete an item, check the item and click the trash icon that appears:Note: You can only trash items that you own. For items you don't own, click More > Remove to take them out of your Google Drive, but not remove them for everyone else.Your trash is never automatically emptied, so youll probably want to clean it out sometimes. Items in your Trash still count toward your storage quota, so this helps free up some space. To clean it out:

In the Trash view, click Empty trash to permanently delete everything:

Or, check individual items and click Delete forever:Tip: Notice that after you select items in the trash, you can also choose to restore them.

Add files and folders to Drive

When youre ready to create new documents, spreadsheets, presentations, and more, just click the red Create button to get started.Preview or learn about a fileSo far weve seen how files look in Google Drive using the default List display. This is the most compact way to view your files. If youd prefer to see a preview of each file in Google Drive, click the Switch to Grid icon in the upper-right of Google Drive on the web:Now your files are displayed in a grid of thumbnail previews. This can help you locate a file without having to open each one:To return to the List mode, click the Switch to List icon:While Grid mode provides a visual preview, List mode offers text descriptions of your files:

In List mode, select a single file, folder, or Google Doc.

Click the Preview icon that appears when only one item is selected:Information about the checked item is displayed:

Click one of the pencil icons if you want to change the items sharing setting, description, or location:

Sort your files

If you have a lot of files, it can get harder to keep track of them. One way to make your files easier to find is to sort them. Click the Sort menu to see your options:The sort options above are available in most Google Drive views. However, the Activity view is automatically sorted in the order of when things were last modified, so youwon'tsee the Sort menu there. In the Recent view you can sort items by when you last opened or edited them.Here are a few sorting tips:

Sort by Last modified to see items that were recently modified by anyone (not just you). This might help you keep track of things that your collaborators have recently changed.

Use Last opened by me to find thingsyou'verecently opened, regardless of whetheryou'veedited them. This is a great way to get back to items you were recently looking at if you accidentally closed a tab in your browser or you didnt bookmark something.

Sort by Title if you know the name of something and want to scan an alphabetical list to find it. This puts all folders first in My Drive and Shared with me, so its also a good way to find folders.

Sort by Quota used to see which files are taking up the most space. To free up storage space, you can delete files by moving them to the Trash, butdon'tforget to permanently delete them from the Trash view if you need more storage space. Note that only synced or uploaded files take up storage space. Files shared with you and Google Docs (like a Google document or spreadsheet) don't take up any of your storage space. Items that don't count toward your storage will show as "---" in Google Drive:

Find a file

Type a word or phrase in the Google Drive search box to find a specific file, folder, or Google Doc:

Narrow your search results

In the search box, click the down arrow to see advanced search options:

Click any search option to narrow your search.You can repeat steps 1 and 2 multiple times to further filter your results. For example, maybe you know the file you want is a spreadsheet that youdon'town. Click those options and your search box will look like this:Tip: Click the x on an option to remove that filter, or click the big X on the right to clear the entire search.

At this point you might already see what youre looking for. If not, type a search query and click the blue search button.

Organize your files

You probably have a lot of files in My Drive, or will soon. Use folders to organize the contents, just like you do on your computer.

Create a folder in Google Drive on the web

Click the red Create button and then select Folder:

Enter a name for the folder and click OK. Your new folder is created in My Drive:

Tip: If youre displaying My Drive, (or a folder within My Drive), you can also click the New folder icon to create a folder in your current location:

Move files to a folder

Check the box by the item (or items) you want to move.

Click the icon that looks like a folder:

In the Organize dialog, check the folder where youd like to move your items:Tip: Do you want to store your file (or files) in multiple folders? Use the Ctrl or Command key to check all the places where you want to find your items.

Click Apply changes.

Share a folder

In the image above, you might notice that the Support folder has a little person on it. That means the folder is shared with other people. You can share a file or folder just like you might already share your Google Docs. Its easy:

Check the box next to the file or folder you'd like to share.

Click the Share icon:

Google Chrome *

Google Docs: Presentation basics

Before we start...

Youre probably already good to go, but lets take a brief moment to make sure youre using a supported browser. Google presentations takes advantage of the latest browser technology, such as HTML5. For this reason, new Google presentations are only supported in modern browsers. For the best experience, we recommend, which supports all the latest features in Google presentations.

Create a presentation

From Google Drive (or your Docs list if Drive is not yet enabled), click the Create button and select Presentation.When you first create a presentation, youll be asked to choose a theme. Themes give all your slides the same background and fonts. They give your presentation extra pizazz and a consistent look and feel, (but you can override the background and fonts for a specific slide if you want to). You can switch the theme later if you change your mind.An untitled presentation will appear in your browser -- now you're ready to edit!Dont forget to rename your presentation. Just click the name (which is Untitled presentation at this point).

Edit and format your presentation

Use the edit toolbar to customize your presentation.Note: If youre not currently editing text, youwon'tsee all these items on the toolbar. Select a text area in your presentation to activate the text-related options. Tip: See the red plus sign in the toolbar? Thats confirmation that youre using the new version of the presentation editor. If youre set up to use the new version (as described earlier), but your user interface looks different and doesnt have the red plus sign button, youre probably editing a presentation that was originally created with the old version. For now, you can continue to use the old interface for legacy presentations. Or, if you want to use the new presentation editor with the old slides, make sure youre using the new presentation editor, create a new presentation, and then import the old slides (Insert > Import slides).Now lets get back to the new presentation editor. Click the Insert menu to see additional features you can add (text boxes, images, videos, shapes, arrows, equations, callouts, and more):

Add a new slide

There are several ways to add a slide to your presentation:

Click the button on the left navigation bar. Click the down-arrow to the right of this if you want to specify a new layout for the slide:The layout determines the placement of text boxes on your slide. You can always move, delete, or re-size the text boxes, though, or add new ones.If youdon'tuse the down-arrow to specify a new layout, the default layout is used. For slide 1, the default layout is Title. For slide 2, the default is Title and Body. After that, the default is the layout of the previous slide.

Click Slide > New slide or Slide > Duplicate slide. You can also right-click on an existing slide to see these options.

Click Insert > Import slides to add slides from other Google Docs presentations or PowerPoint presentations (.ppt or .pptx format, up to 10MB in size).

Arrange your slides

Its easy to re-arrange your slides. Select a slide in the left pane and click the Slide menu for options to move it up, down, or to the top or bottom of your presentation.Or, you can drag-and-drop the slide to a new position. Just click a slide in the left pane, hold the mouse button down, and drag the slide to a new location.Do you want to move several slides at once? No problem! Use Shift-Click to select a sequence of slides, or Ctrl-Click to select multiple, non-sequential slides.Then use the Slide menu options or drag-and-drop to move all the selected slides at the same time.

Change your presentation style

You can change the theme for your slides at any time, or use a different background for one or more slides instead.

To select a new theme, click Slide > Change theme. This will change the theme for all your slides.

To choose a background image or color for the current slide (or all slides), click Slide > Background. If you select a new background color, you can choose from a palette of standard colors, custom colors, colors that match or coordinate with your current theme, or a transparent background.If you prefer a background image, you can upload one from your computer. Or, choose an image from your Picassa web albums, a stock photography archive, or other images on the web.

Add speaker notes

Use speaker notes to keep track of your talking points for each slide. In the presentation editor, they are displayed in the text area beneath the current slide. When you first add a new slide, this area shows Click to add notes.If youdon'tsee the speaker notes, click the View menu and make sure Show speaker notes is checked.When you present your slides, your speaker notes are displayed in a separate window. (This window also has controls to advance or pause your slideshow.)

Share and collaborate

Take advantage of the collaborative features of Google Spreadsheets by sharing your presentation with others. Multiple people will be able to edit the same presentation at the same time -- you'll always have the most up-to-date version at your fingertips.To get started sharing a presentation, click the Share button at the top right of the page.

Preview or present your slides

When youre ready to preview or present your slides, click the Start presentation button at the top right of the page. Click the down-arrow for additional options:When you move the mouse on your slide show, a bar temporarily appears in the lower-right corner of the presentation with controls to display another slide, pause or resume the slide show, and toggle to and from full-screen mode. Click the gear icon in this bar to see more options:

Google Email Howto VideoPlease Click The Link Below To View The Video: https://www.youtube.com/watch?v=h5Hx6AyTCK4

Here is a brief video on how to access the Policy & Procedure Manual on Google Drive

Google Apps Calendar Howto https://www.youtube.com/watch?v=x66ruy7P3RQ

Google Collaboration Howto

https://www.youtube.com/watch?v=2d6Uz7iUyys

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Google Docs: Access, create, edit, and print

There are several kinds of Google Docs: text documents, spreadsheets, presentations, drawings, and forms. Well use a basic text document to show you how to get started with Google Docs. Most of these steps also work for other document types, so learn these tasks and youre on your way to creating presentations, spreadsheets, forms, and drawings too.

Access your documents

You can access your Google Docs from any computer, anywhere in the world.To view a list of documents you own or have access to, or to create a document:

Visit Google Drive at https://drive.google.com.

When you're using a Google Apps product (e.g. Gmail, Calendar), you'll see other Apps products listed at the top left of the page. Click Drive to access your Google Docs:

In Google Drive (or your Docs list) you'll see all of the Google Docs you have access to, including documents, presentations, spreadsheets, forms, and drawings. You might also see other types of files.

Create a document

From Google Drive (or your Docs list), click Create and then select Document. An untitled document appears in your browser -- now you're ready to edit!

Rename your document

Just click on the title to rename the document (the title is Untitled document when you first create it).

Edit and format your document

There are many ways to edit your document with the edit toolbar. You could stick to entering plain text, but why? Take advantage of the full range of features in Google Apps Documents to make your documents stand out from the rest. Here are some ideas to get you started:

Insert images

Click Insert > Image.

Choose an image from your computer or from the web (via URL). Once your image is added, you can remove or resize it at any time.To remove an image, select it, right-click (or click Edit), and choose Cut:To resize an image, select it and then pull one selection handle. Use a corner handle to proportionally resize in all dimensions:Use a top, bottom, or side handle to resize on only one dimension:

Add a table

Tables are a great way to organize information in your document.

Click Table > Insert table and point at the number of rows and columns you want:

Then format and fill out your table:Tip: To add color to cells (like the top row above), select the text in one or more cells, click Table > Table properties, and then set the cell background color.

Add a link

Its super easy to add links in Google Docs.

Select the text (or an image) where you want the link.

Click the link icon in the toolbar.

Type the URL and click OK. Note that you can even test the link before you add it.

Set margins, page size, orientation, and background color

To set these options, click File > Page setup.

PrintTo print your document, click File > Print. A PDF version of your document will appear with these print options: If you need more advanced options, or if system print settings override your Google Docs print settings, click Print using system dialog.

Share and collaborate

Many people say the best thing about Google Docs is how easy it is to share them and work on them with other people in real time.

Set browser startup preferences

Do you start your day by checking your email or browsing a favorite website? If so, you should consider setting those sites as your startup pages. Startup pages open automatically every time you open the browser.

Click theicon on the browser toolbar.

SelectSettings. If youre using a Chrome device, clickShow advanced settingsat the bottom of the page.

In the On startup section, choose the options below:

Open a specific page or set of pages: ClickSet pagesand enter the web addresses of the pages you want to see.

Change the link to point to http://hcsc.consoloservices.com or whatever you prefer as your homepage.

Turn off parallaxParallax is fun, but it wastes battery and has reportedly made people motion sick. You can turn it off in accessibility settings, by going to Settings>>General>>Accessibility and setting Reduce Motion to on.

If your PC is acting inconsistently an easy way to resolve or prevent issues is to Clear the Cache within the Browser. Below are the simple steps to walk you through this process:

Delete all your data

Click the Chrome menuon the browser toolbar.

SelectTools.

SelectClear browsing data.

In the dialog that appears, select the checkboxes for the types of information that you want to remove.

Use the menu at the top to select the amount of data that you want to delete. Selectbeginning of timeto delete everything.

ClickClear browsing data.

Please watch the video above for full details.COMPLETE THESE STEPS PRIOR TO THE ADMISSION PROCESS. THEY ONLY HAVE TO BE DONE ONCE

Download Google Drive App to your

iPhone.

Open

the App Store on your iPhone. (see

the app logo to the right)

Choose

the Search option at the bottom of the screen (with a magnifying glass)

At

the top of the screen type Google Drive in the search bar and hit

Search at the bottom.

Once you locate the Google Drive

app (see the triangle icon to the right) it should say FREE. Click on Free and then Install to

begin the download. You will be

asked for you Apple ID and Password.

Now the app should be installing on your phone and you can move on

to the next step.

Open

the app once it is downloaded and log in.

You will use your email login information and you will have to log

in twice the first time. You

should not have to do this again.

Note: one login requires the entire email address to be typed, the

other does not.

Download

PDF Expert to your iPhone.

Contact

the helpdesk for a code to redeem to get the app for free.

Once

you receive your code, push and hold on the code, choose copy, then open

the App Store.

Choose

the Featured icon at the bottom of the screen.

Scroll

down to the bottom of the screen and choose Redeem

Push

and hold and choose paste to enter the code given to you by IT

Department in the box at the bottom of the screen that says, you can

also enter your code manually.

You may also manually type in this code.

Choose

redeem at the top of the screen.

Your

PDF Expert App should be downloading.

If you get an error message stating the code didnt work, contact

the helpdesk for another code.

Copy The Admission Paperwork

template to your Desktop.

Log

in to Google Drive on your laptop computer as you normally do.

i.

Open Google Chrome (icon to the right)

ii.

Log into your email as usual and Choose Drive on the

top of the screen

Click

on Shared With Me on the left of the screen.

Choose

General Documents and then Forms

Locate

the form HCSC Admission Paperwork (note: it may have an update date at

the end of the file name that may change if updated.)

Click

in the box to the left of the document and then choose more located at

the top of the screen. Choose

download

The

document will be downloaded and visible at the bottom left of your

screen. Click on the download at

the bottom of the screen to open the document. If asked to keep the file, do so. Click on the box in the bottom left

hand corner of your screen that has the name of the file you just

downloaded. This opens the

file. Now choose file and save

as and save the file to your desktop.

Now you have this paperwork saved to your desktop to use as your

original template.

THE FOLLOWING STEPS WILL BE REPEATED EACH TIME YOU HAVE A

PATIENT TO BE ADMITTED INTO HOSPICE SERVICES.STEPS 1-8 SHOULD BE DONE BEFORE YOU LEAVE THE OFFICE IN

ORDER TO BE ABLE TO COMPLETE THE REST IN THE HOME WITHOUT THE NEED FOR INTERNET

ACCESS. HOWEVER, IF YOU HAVE INTERNET

ACCESS, THESE STEPS CAN BE COMPLETED ANYWHERE.Open

the file you saved to your desktop as your template for admission

paperwork. Click on file and then

save as. Save a copy to your

desktop using the name of the patient in a format that indicates the

patient and admission date. (i.e. Jones_Admission_01-01-13)

Go

through the documents and type in any information you have on the patient

that can be input. The more you

complete now, the less you have to complete on the iPhone. Save the document and close it.

Open your Google Drive location

on your laptop computer.

Open

Google Chrome and log in as you would to check your email.

Click on Drive on the landing

page or the word Drive on the top toolbar if you are in your email.

Click

on My Drive on the left side of the screen.

Upload

the newly saved file renamed to the patient that is to be admitted to your

Drive.

Choose

the Upload icon located on the upper left hand side of the screen. (a red

box with a line and an arrow)

Choose File

Locate

the file you just saved to your desktop by clicking on Desktop in the

left hand box. And then choose the

file you just renamed in the right hand box and either double click it or

choose open at the bottom.

A

dialog box will open on the bottom left of the screen showing the

progress of the file being downloaded.

Once completed, this box may be closed by choosing the x in the

upper right hand corner.

NOW YOUR FILE IS ACCESIBLE ON YOUR IPHONE AND CAN BE OPENED

IN PDF EXPERT FOR USE IN THE HOME OR FACILITY TO ADMIT THE PATIENT.

Open

Google Drive on your Iphone.

Open

My Drive by choosing the three lines on the upper left hand corner and

then choosing My Drive

Open

the document that you just renamed and uploaded to your drive for the new

patient.

This

is in a viewer and the information you completed for the patient will not

show. Click on the three dots in

the upper right hand corner and choose open in and then PDF Expert to

open in PDF Expert. Your

information should now be visible. (at this point, your document will

remain in PDF Expert and you no longer need internet access or phone

service to complete the signatures or to save the document in PDF expert)

THIS SECTION EXPLAINS HOW TO LET PATIENTS/CAREGIVERS SIGN

THE DOCUMENTS FOR ADMISSION TO HOSPICE SERVICES

Create

a signature for the patient/caregiver

If

youdon'tsee the menu bars on the top and bottom of the document screen

tape somewhere in a blank area and the menu boxes should appear on the

top and the bottom.

Choose

documents in the upper left hand corner

Choose

settings in the lower right hand corner

Choose

PDF Viewer in the middle of the screen (you might have to scroll up or

down if youdon'tsee it)

Choose

Edit My Signature

Turn

the phone sideways and, using a stylus, allow the patient/caregiver to

sign on the screen. If the

signature needs to be re-done, click on the white paper image at the top

of the screen. When satisfied with

the signature Choose Save

Choose

Documents in the bottom left hand corner

Choose

the document in the list of documents for that patient to open the

document packet again.

Scrolling

through the documents by swiping up or down, explain the documents to the

patient/caregiver and each time allow them to sign the page by doing the

following:

Click

in the appropriate signature box (blue box with a red line around it)

Choose

my signature and the customers signature that was just created will

appear in the box.

Move

on the next page by scrolling down (swipe the screen up)

Create

Your signature and show the patient/caregiver that you are erasing their

signature.

If

youdon'tsee the menu bars on the top and bottom of the document screen

tape somewhere in a blank area and the menu boxes should appear on the

top and the bottom.

Choose

documents in the upper left hand corner

Choose

settings in the lower right hand corner

Choose

PDF Viewer in the middle of the screen (you might have to scroll up or

down if youdon'tsee it)

Choose

Edit My Signature

MAKE

SURE YOU ARE DONE WITH THE PATIENT/CAREGIVER SIGNATURE BEFORE YOU

COMPLETE THE NEXT STEPS, AS YOU WILL NO LONGER HAVE ACCESS TO THEIR

SIGNATURE. Allowing the

patient/caregiver to see this process assures them that their signature

has been erased and can no longer be used.

Choose

the white piece of paper icon on the upper tool bar (this erases the

current signature)

Turn

the phone sideways and, using a stylus, sign on the screen. Choose Save

Choose

Documents in the bottom left hand corner

Choose

the document in the list of documents for that patient to open the

document packet again so you can sign in the same manner for your

signature boxes.

AT THIS POINT YOU CAN CONTINUE WITH THE CLINICAL PIECE OF

THE ADMISSION AND COMPLETE THE DOCUMENTS AND EMAIL THEM LATER OR YOU CAN

CONTINUE ON AND EMAIL THEM TO THE AA.Once you have made sure all the necessary pages are

completed, you can email the document to your AA or anyone else who may have

need of the admission packet by following the steps below:

While

the document is open, tap somewhere on the document to bring up the tool

bars on the top and bottom of the screen.

Choose

Actions in the bottom right hand corner

Choose

Send by Email

Choose

Flattened Copy to ensure it cannot be edited

Once

the email dialog box is open you can add the email addressed for those you

wish to email. You can also add a

note if necessary in the body of the email. The subject line defaults to the name of

the document, which should be the patients name.

Choose

send

All documents are saved in your PDF Expert App until you

delete them. Once deleted, they cannot

be recovered. It would be best to ensure that they have been properly completed

and uploaded to Consolo by your AA before deleting them from your phone.

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Google Docs: Share and collaborate

Once you've created your document, share it with others! Collaborators can then edit the same document at the same time -- you'll always have the most up-to-date version at your fingertips.

Share a document

To get started, click the Share button at the top right of the page to open this dialog:You then have the following options:

Set the visibility

One way to share your document is to choose who can find and view it. Click the Change link and then choose one of the following visibility settings:

Invite individuals to view or edit

You can also share your document with specific people and determine their level of access.

At the bottom of the Sharing Settings dialog, add people you want to share with and choose their permission level:Can edit: Collaborators can add and edit content in your document, or add comments.Can comment: Collaborators can add comments, but theycan'tedit the content. (This option is available for standard text documents, but not for spreadsheets or presentations.)Can view: People can view your document, but theycan'tedit it or add comments.

Do you want to send people you added an email containing a link to the document? If so, check Notify people via email to send a standard notification. Click Add message if you want to add your own note.

Click Share & save.

See who has access

To see who has access to your document, including their permission levels, click the Share button. Notice that you can also change permission levels here.

Change the document owner

You can change the owner of the document to any individual in your organization who has access. You might want to do this when someone leaves the company or changes projects. Just click the drop-down arrow by their permission level and select Is owner:Youll still have edit access to the document, but keep in the mind that the new owner can revoke that.

Collaborate on a document

With Google Docs, its easy to collaborate on a document.After you share a document, you can work on it with people all over the world, in real time, just as you would if you were sitting together. Depending on the permissions you grant, other people can update the document itself or, if its a text document, use comments beside the document to discuss it.

Collaborate with simultaneous edits

Anyone with edit permission can make direct changes to a document. If other people make changes at the same time as you, you can see the changes happen asthey'remade. Each persons changes are marked by a cursor with a different color. In the example below, someone else is updating the name of a project member:If you want to know who is making this change, just hover over the cursor:Note: When multiple people edit a spreadsheet, only one person can edit a cell at a time.

Collaborate using comments

Anyone who can edit or comment on a text document or presentation created with the new presentation editor can discuss it using comments that appear to the right of the document. To comment on the document:

Select a section of text that you want to comment on.

Click Insert > Comment (or use the right-click menu).

Add your notes and click the Comment button.

Comments appear in the area to the right of your document. You can click a comment to verify which section of text it refers to, or to contribute to the discussion. You can also edit or delete your own comments.

Tip: To choose when youre notified (via email) about comments to a document, click Comments > Notification settings in the upper-right corner of the page:To resolve a comment and hide it:

When youre done with a discussion, select the comment and click Resolve:The comment is marked as resolved and removed from the right column. Note: The comment doesnt go away completely unless the person who started the discussion deletes it. You can see resolved comments by clicking Comments > Show comment stream. You can then re-open a comment if you think it needs more discussion.

Email a copy of your document

If you want to share your document in another format, such as Microsoft Word or PDF for a text document, you can email it as an attachment.Note: This sends a copy of the document instead of sharing the original. To email your document, click File > Email as attachment, choose a document format, and compose your message:

iOS 7 draining your battery? Here are 9 ways you can save your phone's juice.In this case, location isn't everything. Turn off the feature for apps that don't need access to your location.Settings-->Privacy-->Location Services.on, location, location

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Auto-brightness?Fuhgettaboutit

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Auto-brightness can be a helpful tool in keeping your screen appropriately lit. However, if you're tight on juice, disable the feature by going toSettings-->Wallpapers & Brightness.Disable parallax

Apple

When you updated to iOS 7 you may have noticed the icons on your screen appear to shift as you move your phone around. This dizzying feature is called Parallex. Turn it off and save battery life.

Settings --> General --> Accessibility --> Reduce Motion on.Say no to app refreshing

FoxNews.com

Not closing the apps you aren't using on your iPhone is a bad habit you must break for the sake of your battery life. On iOS 7, apps will update while running in the background.

Turn off this setting by going toSettings-->General-->Background App Refresh.No Wi-Fi searching or unnecessary Bluetooth-connecting

FoxNews.com

Turn off Wi-Fiwhen you know you won't be connecting or it will drain your battery constantly searching to connect. While you're at it, shut off and Bluetooth when not using the features. You can also put your device quickly in "airplane mode" using this feature.

Turn them back on by simply swiping the bottom of your screen to access your Control Center.

Google Contacts Howto Video https://www.youtube.com/watch?v=2cb5nFSdNBg

Some staff are occasionally experiencing hiccups on the iPhone that cause the user to re-enter the email password.The quick fix is to re-type the email password when it prompts or to go into:

Settings>Mail Contacts & Calendars>HCSC Mail> Tap on the email account at the top and re-type in the email password (password field is near the bottom).If anyone needs their password reset please have the staff reach out to the helpdesk as always at 864.327.4171 or [email protected]

Currently the helpdesk will need to provision the phone before use. Please contact the HelpDesk at 864.327.4171 or [email protected] for further instructions.

https://www.youtube.com/watch?v=6d3wtXaPKxw&list=PL9tMQcpOeefGEqJsTLUdPKIX-ZZxEXcSV&index=8

Login to the landing page, below the Hands of Hope Twitters link you will see a link that says TEST. Please click on that link(Once the tool is fully rolled out it will be the Forms web icon).

Click on the Login button at the top left above Alerts

Once on the login screen you can select login through google.(It is best to already be logged into email, if you are not then just use your email username and password)

Once you are logged in you will notice 2 options on the left hand side, Dashboard and Forms. The Dashboard is where you would go to log out or edit your user information.

To complete a form simply select the Forms option and then the desired form to be completed.

Once there you will see a list of all of the forms that are available to fill out, select the appropriate for.

When the form is selected you will notice a green add person button, to start a new form please select that button.

Once you have selected to add new person you notice that each page in the form is titled above the question fields, to go to another page just click on the title of that page. At the bottom of each page there is a save icon. In order for the information to populate to the form you must click on the save button.

There is also a page called signatures and send form. The signatures page will show you a list of the signatures that need to be completed, if the button is blue then it has not been completed, if it is green then it has been signed. You will also need to select the save button on the bottom of this page to apply the signatures to the form. The signatures work best on the Iphone.

Once the form is completed you can select the send form option and fill out the appropriate information to send the form.

SIGNING FROM THE iPHONE:

Click on the Forms Web icon on your iPhone, if you do not have an icon please contact the helpdesk.

Once there you will click the login button just like you would on the computer. Click on the 4 bars and then on Forms to select the appropriate form

Go to the form that you have already filled out and select edit.

From here you can select the signatures tab at the top and sign the pages that need to be to signed.

***For More Info & Screenshots Please Click On The Attached Article. "Formsweb.pdf"

3 1 Hour Videos on EVERYTHING iPhone. Please Skim Videos to see if there is any topic you would like covered. The links below are 3 1 hour sessions on EVERYTHING iPhone!PART 1 http://www.youtube.com/watch?v=XEp6h2ciLTY PART 2 http://www.youtube.com/watch?v=MW8UcFEd5_Y PART 3 http://www.youtube.com/watch?v=UyCW3uYgG1Q

https://www.youtube.com/watch?v=XgU8g1iFb6M&list=PL9tMQcpOeefGEqJsTLUdPKIX-ZZxEXcSV

https://www.youtube.com/watch?v=8fPR5A2pg3k&list=PL9tMQcpOeefGEqJsTLUdPKIX-ZZxEXcSV&index=9

Reset Network Settings - Apple iPhone 4

From the home screen, selectSettings.

SelectGeneral.

SelectReset.

SelectReset Network Settings.

SelectReset Network Settings.

How To Connect To A Wireless Network my samsung

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Product : Chrome Devices

45748. How To Connect To A Wireless Network

Page 1

Page 1. Connecting To A Wireless Network

No title

Tip: Chrome OS currently supports all major wireless security standards (WEP, WPA, WPA2, and WPA-Enterprise).

To connect your computer to a wireless network:

Click the network icon in the lower right corner of the screen. If you do not see the network icon, close or minimize all open windows.

A list of wireless networks in range will appear. Select your network.

Enter your network password if applicable and click Connect.

Your network info is now saved.

Thank you!

We appreciate you filling in this questionnaire and thank you for helping us improve the Samsung.com website.

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Copyright@ 1995-2011 SAMSUNG. All rights reserved.

Locking And Unlocking

To lock your Chromebook/Chromebox, follow the steps below:

Close or minimize all open windows.

Click on the User Icon in the lower right corner.

Click onLock.

Note:To unlock your Chromebook/Chromebox, enter your password at the login screen. Your session will be restored.

Adjusting The Touchpad Settings

To adjust the touchpad's settings, follow the steps below:

Click on the wrench in the upper right corner of the window, or the User ID icon in the lower right corner of the screen.

Click onSettings. The Settings menu appears.

UnderDevice, you can use the slider to adjust the speed of the pointer.

Click onPointer settings. The Pointer settings window appears.

In Pointer settings, you canEnable tap-to-clickorEnable simple scrolling direction. To enable one of these options, click on the box directly beforeit.

Where Can I Find A List Of Chrome OS Keyboard Shortcuts?

Press Ctrl-Alt-/ to open a virtual keyboard that displays keyboard shortcuts. Hold Ctrl, Alt, or Shift to see what keyboard shortcuts exist for each button or combination of buttons.

Where Are The Left And Right Click Buttons On My Chrome Netbook?

Your chromebook's touchpad also serves as the mouse buttons. To left click, click down on the side of the pad closer to you. To right click, touch two fingers to the pad when you click. If you prefer tap-to-click, that option can be enabled under the Wrench menu, System, Touchpad. Note that tap-to-click is disabled by default.

iPhone Hotspot Instructions

Turning on the Hotspot

Launch Settings, and tap General -> Network (or Cellular) -> Personal Hotspot. After you turn on the hotspot for the first time, the Personal Hotspot item will then appear at the top level of the Settings app.

Shutting down the Hotspot

When youre ready to turn the hotspot feature off, use Settings to tap the Off button in the Personal Hotspot item. I recommend plugging in an iPhone via USB or a power adapter to avoid running out of juice.

Troubleshooting the Hotspot

if you are having trouble with your hotspot and it was recently working please try "resetting the network settings.

To reset your iPhone's network settings, tap your way to Settings > General > Reset > Reset Network Settings.

After a few seconds the device will reboot. At this point you will need to go back to settings>general>network (or cellular)>Personal Hotspot and it should continue working.

Then on your computer please do the following:

1.Click Start and select Control Panel.

2. Open Network and Sharing Center.

3. Click Manage Wireless Networks.

4. Remove the IPhone wireless network listed in this list.

5. Restart computer and reconnect to your wireless network.(You will have to re-enter the security key)

If you have had the hotspot in the past and the troubleshooting above does not work please call or email the helpdesk forfurtherassistance.

Here is a video of our Google Apps Training. It will go over the entire Email/Calendar/Contacts system.Please Click On The Link Below To View The Video:

https://www.youtube.com/watch?v=E-q8z6fGs48

Here is a brief video on how to use and troubleshoot Google Hangout

http://www.youtube.com/watch?v=LBRcpJ1HSlM

Short video on Google Drive FeaturesPlease Click On The Link Below: https://www.youtube.com/watch?v=9t23Mtz02FU

*

Google Docs: Spreadsheet basics

Create a spreadsheet

From Google Drive, click the Create button and select Spreadsheet.Tip: Dont forget to rename your new spreadsheet. To do so, just click the name (which should be Untitled spreadsheet at this point).

Format data in your spreadsheet

To enter text or data in your spreadsheet, just click a cell and start typing. By default, data is entered in Normal format, which means no special formats are used - what you type is what you get.Use the menus and toolbar to format the selected cells in your spreadsheet.You can format your data as currency, percent, dates, times, plain text (where numbers are treated as text instead of numerical values to be interpreted), or other formatting options:

Work with rows, columns, and sheets

The building blocks of a spreadsheet are rows and columns of cells filled with data. Each grid of rows and columns is an individual sheet.

Add a row or column

Select any cell that should be next to the new row or column.

On the menu bar, click Insert and then choose where to add your row or column.Tip: To add multiple rows or columns at one time, first select the number of rows or columns you want to add. The Insert menu will then give you the option to add that many rows or columns. For example, if you select a block of 2 columns by 3 rows, the Insert menu shows these options:

Delete a row or column

Select one or more cells in the row or column you want to delete. If you select multiple cells, you can delete multiple rows or columns at a time.

On the menu bar, click Edit and then choose which rows or columns to delete. For example, if you selected rows 4, 5, and 6 in column C, youll see these options:Tip: If you only want to delete the data in the cells (but still keep all the existing rows and columns), select Delete values.

Move a row or column

You can use Copy and Paste (on the Edit or right-click) menu to move cells, but heres a quicker way:

Select the cell or block of cells that you want to move.

Move your cursor to the edge of the selected cells, until you see the cursor change into a hand:

Hold down the mouse button and drag the cells to their new location.

Release the mouse button to drop the cells in their new location.

Keep header rows and columns in place

Your first rows or columns might be headers that you want to always keep at the top or left as you scroll through your spreadsheet. In that case, youll want to freeze the first rows and columns so they stay put. You can freeze up to 10 rows and 5 columns.Just click View > Freeze rows (or View > Freeze columns), and then select the number of rows to freeze. In the example below, the top 2 rows are frozen. You can tell by the thicker line beneath Row 2:Tip: You can also drag and drop the blue line sections to quickly change the number of frozen rows or columns.Once frozen, your headers will stay in place as you move about your spreadsheet, and theywon'tbe sorted if you sort a column.

Add a new sheet

You might have multiple spreadsheets for a given project. For example, a travel company planning a tour might create separate spreadsheets for tour dates, customers, transportation, hotels, excursions, and so on.A convenient way to handle multiple related spreadsheets is to use Google Docs sheets. Sheets let you open one Google Spreadsheet and quickly jump back and forth between the related sheets, similar to how you might use tabs in a browser to jump between different web sites.To add a new sheet:

Click the plus sign at the bottom left of your spreadsheet:

By default, sheets are named Sheet1, Sheet2, Sheet3 and so on, so youll probably want to rename the new sheet. Select the tab for the new sheet, click the drop-down arrow, and select Rename:Tip: The quickest way to re-order sheets is to drag and drop the tabs.

Get started with functions

Functions make calculations easy and automatic. Access functions from the summation sign on the Edit toolbar (alternatively, click Insert > Functions from the menu toolbar). You'll have immediate access to some of the most common formulas like Sum and Average. To learn about these functions, plus all the additional formulas that you can use, click More functions.To use the data from other cells in your functions, refer to the cells by column number followed by row number (A6, C2, and so on). For example, heres how to use the SUM function to add the cells directly above it:

Select the cell to contain the sum.

Click the function button (the summation sign) and select SUM.

The SUM function is inserted in the cell:

Select the range of cells you want to add. The cell range (D2 to D5 in this example) is added to your SUM function:

Press Enter or Tab to see your result:

Share and collaborate

Take advantage of the collaborative features of Google Spreadsheets by sharing your spreadsheet with others. Multiple people will be able to edit the same spreadsheet at the same time -- you'll always have the most up-to-date version at your fingertips.To get started sharing a spreadsheet, click the Share button at the top right of the page. There are a couple differences about collaborating in spreadsheets compared to text documents: only one person can edit a cell at any given time, and comments are stored with individual cells. These differences are described below.

Collaborate with joint edits

A cell thatyou'veselected is outlined in blue, but when someone else is editing your spreadsheet, a cell they've selected has a different color border. If you want to see who has selected a cell, just move your mouse there:With Google Spreadsheets, you don't have to worry about overriding edits made by someone else. A cell will be greyed out while its being modified by someone else:If you try to edit a greyed out cell, your changeswon'tstick.

Collaborate with comments

If you can edit a spreadsheet you can add comments to individual cells:

Select the cell you want to comment on.

Click Insert > Comment (or use the right-click menu).

Type your comment. It will automatically be signed with your name and date:

Click into another cell. Youll see that the cell you commented on now has an orange triangle in the upper-right corner to indicate comments:

If you want to add another comment, follow the steps above. New comments for a cell are added above the older comments.

To see comments, just hover over the cell:

When youre done with comments for a cell and want to remove them, right-click over the cell and select Clear comments.

Magnifier enlarges different parts of the screen and is part of the Ease of Access Center. To open it quickly, clickStart, and then typeMagnifier.

To make items on the screen appear bigger

Open Magnifier by clicking theStartbutton, clickingAll Programs, clickingAccessories, clickingEase of Access, and then clickingMagnifier.

On theViewsmenu, click the mode that you want to use.

Move the pointer to the part of the screen that you want to magnify.

Notes

If you want to have Magnifier at your fingertips, you can pin it to the taskbar. To learn more about pinning, see Pin a program to the taskbar.

To exit Magnifier, press theWindowslogo key+Esc.

There are three Magnifier modes:

Full-screen mode.In full-screen mode, your entire screen is magnified. Depending on the size of your screen and the zoom level you choose, you might not be able to see all of the screen at the same time.

Lens mode.In lens mode, the area around the mouse pointer is magnified. When you move the mouse pointer, the area of the screen that's magnified moves along with it.

Docked mode.In docked mode, only a portion of the screen is magnified, leaving the rest of your desktop unchanged. You can then control which area of the screen is magnified.

Full-screen mode and lens mode are only available as part of theAeroexperience. If your computer doesn't supportAero, or if you're not using anAerotheme, Magnifier will only work in docked mode.

Note

To choose where Magnifier focuses

Open Magnifier by clicking theStartbutton, clickingAll Programs, clickingAccessories, clickingEase of Access, and then clickingMagnifier.

Click theOptionsbutton, and then select the option that you want:

Option

Description

Follow the mouse pointer

Displays the area around the mouse pointer in the Magnifier window. When you select this option, you can choose to have the Magnifier window move when the mouse pointer approaches or when the mouse pointer hits the edge of the Magnifier window.

Follow the keyboard focus

Displays the area around the pointer when you press the Tab or arrow keys.

Have Magnifier follow the text insertion point

Displays the area around the text that you're typing.

To change the zoom level

Open Magnifier by clicking theStartbutton, clickingAll Programs, clickingAccessories, clickingEase of Access, and then clickingMagnifier.

Do one of the following:

To

Do this

Zoom in

ClickZoom inor press theWindowslogo key+Plus sign

Zoom out

ClickZoom outor press theWindowslogo key+Minus sign

To set the zoom increment

The zoom increment determines how quickly Magnifier zooms in and out.

Open Magnifier by clicking theStartbutton, clickingAll Programs, clickingAccessories, clickingEase of Access, and then clickingMagnifier.

Click theOptionsbutton, and then move the slider to adjust the zoom increment. Moving the slider to the left causes Magnifier to zoom slower, with smaller changes between zoom levels. Moving the slider to the right causes Magnifier to zoom faster, with larger changes between zoom levels.

To set the lens size

When you're using lens mode, you can adjust the size of the Magnifier lens.

Open Magnifier by clicking theStartbutton, clickingAll Programs, clickingAccessories, clickingEase of Access, and then clickingMagnifier.

Click theOptionsbutton, and then, underMagnifier Lens Size, move the sliders to adjust the size of the Magnifier lens. The lens size changes right away. Adjust the level until it's right for you.

Notes

You need to use lens mode for the lens size options to appear.

You can quickly change the lens size by pressing Ctrl+Alt+R, and then moving the pointer up and down to change the height, and left and right to change the width.

To turn on color inversion

Turning on color inversion increases the contrast between items on your screen, which can help make your screen easier to see.

Open Magnifier by clicking theStartbutton, clickingAll Programs, clickingAccessories, clickingEase of Access, and then clickingMagnifier.

Click theOptionsbutton, and then select theTurn on color inversioncheck box.

To display the Magnifier toolbar

When you start using Magnifier, the Magnifier toolbar disappears to get out of your way, but you can display it again.

Open Magnifier by clicking theStartbutton, clickingAll Programs, clickingAccessories, clickingEase of Access, and then clickingMagnifier.

After Magnifier opens, click the magnifying glass icon on your screenor click the magnifier icon on the taskbar.

How to close out of apps in the background:

No matter what side of the debate you stand on when it comes to clearing out apps in the app drawer on iOS, you may find yourself wanting to clear out or force close apps in iOS 7's "app drawer" but quickly realize it (like everything else) has changed. It's not completely clear how to close apps oniOS 7, but it's incredibly easy.

The first thing you'll notice if you didn't catch the video above is that double-clicking the home button no longer reveals a drawer with app icons. Instead you'll find cards.

You'll be able to swipe in either direction between the cards. Swiping all the way to the right will take you to a card for the home screen, while going to the left will reveal apps that have recently been used.

Tapping on any card will then launch the respective app and take to you to the screen represented in the card. Clicking the home button again won't return you to the home screen, instead you'll be taken to the app you were in when you launched the fast app switching view.

To force close an app due to freezing or troubleshooting various issues, launch into multitasking and swipe up on the app's card -- not the icon -- but the card itself.

The two big takeaways here are: remember to swipe up, and pressing the home button when viewing cards will always take you back to the app you were in, not the home screen.

Ever need to know when a specific message arrived? You can now find out by checking its time stamp in the Messages app. Just swipe on over from the right side of any conversation and you'll see when each message came in.

Status bar indicators

You can distinguish some of active background tasks in the status bar:

Location Services / GPS:When in use, the location icon Maps and turn-by-turn navigation appears in the status bar. You may also see a blue, double-height status bar if an app is has turn-by-turn navigation on. If an app is using Location Services, such as geofence or turn-by-turn navigation, you can pause the service within the app.Note:You can view a list of apps that recently used location services inSettings>Location Services. Learn more about.

iTunes syncing:When the syncing iconappears in the status bar, the device is tethered or wirelessly syncing with iTunes.

Network activity:When the network-activity iconappears in the status bar, network activity is occurring in the current app. The network-activity indicator will appear only for the following features or activities, when you're using the corresponding app:

Photo Stream uploads and downloads

Regular application downloads and updates from App Store and Newsstand

Automatic downloads (music, books, and applications)

iTunes Match downloads

Checking email

iCloud restores

Third-party apps also use the icon to indicate network activity.

Learn how to connect your iPhone, iPad, or iPod touch to a Wi-Fi network, including open, secure, and hidden networks.

Wi-Fi is a technology that allows you to wirelessly connect to a local-area network. A Wi-Fi connection will allow you to browse the Internet, connect to the App Store and iTunes Store, and use many other features of your iPhone, iPad, or iPod touch. There are multiple ways one can configure a Wi-Fi network; here are ways to connect to the most common Wi-Fi network configurations.

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TapSettings>Wi-Fi.

When Wi-Fi is on, your device will automatically search for available Wi-Fi networks:

Tap the name of your desired Wi-Fi network.

When your device is connected to a Wi-Fi network, a checkmark will appear to the left of the network name. The Wi-Fi logowill also appear in the status bar at the top left of your display:

TapSettings>Wi-Fi.

When Wi-Fi is on, your device will automatically search for available Wi-Fi networks.

Tap the name of your desired Wi-Fi network. A password-protected network will have a lock icon to the right of the network's name.

You will be prompted to enter the password:

Enter the password for the Wi-Fi network.

Tap Join.Note:If tapping Join has no effect, the password you have entered is too short. If you do not know the password to the secured network, please contact your network administrator.

When your device is connected to a Wi-Fi network, a checkmark will appear to the left of the network name. The Wi-Fi logowill also appear in the status bar at the top left of your display.

You can access Control Center from anywhere in iOSincluding the Lock screen. To access Control Center, swipe up from the bottom of the screen.To close Control Center, swipe down, tap the top of the screen, or press the Home button. AirDrop In Control Center, you can adjust these settings:

Turn on or off Airplane mode, Wi-Fi, Bluetooth, Do Not Disturb, and screen-orientation lock

Adjust screen brightness

Play, pause, or skip a song, and adjust playback volume

Connect to an AirPlay device or toggle between audio output

Adjust whether your device is discoverable for

Control Center also includes quick access to these apps:

Camera

Timer

Calculator (iPhone and iPod touch only)

Flashlight (iPhone and iPod touch only)

If your device is not locked, you can also access the currently playing audio app by tapping the song title.

Additional Information

You can enable and disable access to Control Center from the Lock screen or apps inSettings > Control Center.

To avoid accidentally displaying Control Center, some apps that rely on similar gestures, such as maps and games, may require you to swipe up twice: once to reveal the handle for Control Center, and a second time to reveal Control Center.

Is the Chrome device's Wifi adapter enabled?To enable or disable this Wifi adapter on your Chrome device you click on this symbol:ONOFF Back to Top Have you Power Cycled theChrome Device?Power cycle the Chrome Device by either turning it off via the Power symbolin the notification pane, or the power button on the Chrome device itself.Location of the shut-down icon in ChromeOS:Location of the power button on the Device:

Here are some instructions on hard rebooting your iphone. It will not loose any data.1. Hold down the Home button (thats the big button in the lower front) and the Sleep / Wake button (thats the little button on the top right) down.2. Keep holding until you see the screen go black and then the Apple logo appear.3. Voila! Your iPhone has been rebooted. Hopefully this will reset the device and get it going again.

Swipe From Center-To-Down For SearchIn the older versions of iOS, you could find the Spotlight Search feature by swiping all the way to the left. Search is no longer all the way to the left in iOS 7, but there is still a quick way to access search. Simply swipe your finger from the center of the screen to the bottom to pull up the Spotlight search bar at the top of the screen.

Maps has many features, such as turn-by-turn navigation, Flyover, real-time traffic reporting, third-party transit app integration, and local search. To get started with Maps, search for a location or enter a contact from your address book. When the location is found, tap the car icon to provide a quick route.

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Maps in iOS offers turn-by-turn navigation. To use turn-by-turn navigation, the start location must be Current Location. When en route to your destination, Maps will announce directions, provide en route updates, and even an estimated time to arrival. If in an area or on a device for which turn-by-turn directions are not available, Maps will track your location and provide onscreen directions without announcements or en route updates. At any time, tap Overview in the top-right corner of Maps to display your entire route.

Flyover offers photo-realistic, interactive 3D views when available. To use Flyover, tap the info button, then choose Hybrid or Satellite view. Where available, Flyover will display a high-resolution image of the area you are viewing. You can use gestures to modify your view.

Restart your device When this icon appears, you will have the ability toggle between 2D or 3D viewing.

When this icon appears, you can use Flyover.

Maps offers real-time traffic information and continuously calculates your estimated time to arrival. To show traffic in Maps, tap the info button, then tap Show Traffic.Orange dots indicate slow traffic, while red dots indicate stop-and-go traffic. Maps will also provide markers to indicate road closures, construction, and accidents.

Maps in iOS allows you to choose your own third-party app from the App Store to provide transit information. To choose a transit option, tap. You can choose from the list of installed third-party transit apps, or you will be directed to download one from the App Store.

Maps uses multiple gestures to interact with the application:

Pinch to zoom: Zooms in and out of the Map window

Two-finger rotate: Rotates the Map window, allowing for a 360-degree view

Two-finger drag: Tilts the Map window, allowing the user to fully interact with the 3D and Flyover features

Note:Rotate and drag gestures function only when using Overview.

When searching for a location, you can tapto see more information on the selected information. When available, Maps will provide contact information, customer reviews, and photos.

To modify your settings in Maps, tapSettings > Maps:

Note:The Navigation Voice Volume setting is available only on cellular-enabled iOS devices.

For additional information on using Maps on iOS devices, see the user guide.

Additional Information

Troubleshooting Maps

If you're unable to find your location, try the following:

Ensure that Location Services is enabled. TapSettings > Privacy > Location Services.

For Maps to find and track your location, both Locations Services and Maps must be set to On.

.

Verify that cellular data or Wi-Fi is enabled.

If traffic is not properly displayed, verify that the Traffic setting is enabled. TapSettings > Privacy > Location Services > System Servicesand confirm Traffic is set to On.

If Maps fails to display results, results are incorrect, locations are missing, or you experience any other issue while using Maps, you can report the issue:

Tap Overview, then tapthe info button.

Tap Report a Problem.

Choose the appropriate issue description and follow the onscreen instructions.

* Turn-by-turn navigation is available only on iPhone 4s or later and iPad 2 or later with cellular data capability. Flyover is available only on iPhone 4s or later, iPad 2 or later, and iPod touch (5th generation). Cellular data charges may apply.

Night mode just added to Maps:

Sometimes you don't want a bright white screen in your face, like when you're driving somewhere at night. Apple's Maps app automatically adjusts based on the time and provides you with a darker interface so you don't blind yourself while driving. You get this feature whether you like it or not, so there's no need to figure out how to turn it on.

Effects of interference

A decrease in the wireless range between devices

A decrease in data throughput over Wi-Fi

Intermittent or complete loss of the wireless connection

Difficulty pairing during a Bluetooth device's discovery phase

Sources of interference

Microwave ovens: Using your microwave oven near your computer, Bluetooth device, or Wi-Fi base station may cause interference.

Direct Satellite Service (DSS): The coax cable and connectors used with certain types of satellite dishes may cause interference. Check the cable for damage and obtain newer cables if you suspect RF leakage issues.

Certain external electrical sources such as power lines, electrical railroad tracks, and power stations.

2.4 GHz or 5 GHz phones: A cordless telephone that operates in this range may cause interference with wireless devices or networks when used.

Video senders (transmitters/receivers) that operate in the 2.4 GHz or 5 GHz bandwidth.

Wireless speakers that operate in the 2.4 GHz or 5 GHz band.

Certain external monitors and LCD displays: Certain displays may emit harmonic interference, especially in the 2.4GHz band between channels 11 and 14. This interference may be at its worst if you have a portable computer with the lid closed and an external monitor connected to it. Try changing your access point to use 5 Ghz or a lower 2.4 GHz channel.

Any other wireless devices that operate in the 2.4 GHz or 5 GHz bandwidth (microwaves, cameras, baby monitors, neighbors' wireless devices, and so on).Note:Some devices may not specifically state that they operate in the 2.4 GHz or 5 GHz band. The product's documentation should indicate the bands the device uses to operate. These may be referred to as "Dual Band", "Wi-Fi", or "Wireless" devices.

Home and office environmentIf possible, avoid wireless barriers, or change the placement of the Wi-Fi or Bluetooth devices for a clearer signal path.The device's location within building and construction materials used can affect Wi-Fi and Bluetooth. The table below shows common types of barrier material and their potential for interference.Radio Frequency (RF) reflective and absorbing obstructions

Type of Barrier

Interference Potential

Wood

Low

Synthetic material

Low

Glass

Low

Water

Medium

Bricks

Medium

Marble

Medium

Plaster

High

Concrete

High

Bulletproof glass

High

Metal

Very high

How to reduce effects of interference from other wireless devicesTo minimize interference between your Wi-Fi and Bluetooth devices, try the following:

Change channels on your wireless network. For Wi-Fi base stations, reset the base station and it will attempt to use the 2.4 and 5 GHz channels with the least interference when it starts up.

Connect to a 5 GHz wireless network (if possible).

Minimize the number of active Bluetooth wireless devices you have connected to the computer or operating in the area.

Tip:With OS XMountain Lion v10.8.4 or later, you can use Wireless Diagnostics to help evaluate your Wi-Fi environment. See About Wireless Diagnostics for more information.If you experience less-than-optimal performance on your wireless network due to interference from other wireless devices, you may be able to reduce the effect of interference by changing to a different channel on your wireless network. Less-than-optimal performance may be characterized by low signal strength in the AirPort menu bar, slow connection to the Internet, or slow file transfers between wireless computers. Simply reset the AirPort base station and it will attempt to use the 2.4 and 5GHz channels with the least interference when it starts up.