-21
NPS
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Health IQ
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About Health IQ's Brand
Leaders in real world data and digital solutions for healthcare and life sciences, with a clear mission to transform patient outcomes.
Brand at a Glance
46%
Customer Loyalty
2.7/5
Product Quality
2.4/5
Pricing
2.4/5
Customer Service
Health IQ NPS
Health IQ's Net Promoter Score (NPS) is a -21 with 37% Promoters, 5% Passives, and 58% Detractors. Net Promoter Score tracks whether Health IQ's customers would recommend using the product based on a scale of -100 to 100.
Health IQ Overall NPS
| 37% | Promoters |
|---|---|
| 5% | Passives |
| 58% | Detractors |
Health IQ NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -17 | Sep 2021 | -17 |
Nov 2021 -1 | Nov 2021 | -1 |
Dec 2021 -13 | Dec 2021 | -13 |
Jan 2022 0 | Jan 2022 | 0 |
Mar 2022 -10 | Mar 2022 | -10 |
Jul 2022 -9 | Jul 2022 | -9 |
Aug 2022 0 | Aug 2022 | 0 |
Nov 2022 -8 | Nov 2022 | -8 |
Dec 2022 -1 | Dec 2022 | -1 |
Jan 2023 -12 | Jan 2023 | -12 |
Mar 2023 -18 | Mar 2023 | -18 |
May 2023 -22 | May 2023 | -22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Health IQ Customer Loyalty
46%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
46% of Health IQ users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Health IQ Product Quality
2.7/5
Health IQ has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Health IQ's overall Product Quality score rated by its users and customers.
Health IQ Product Information
Health IQ’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.healthiq.com/
- Company Size
- 51-200 Employees
Industry
Insurance
Health IQ Pricing
Health IQ ROI & Value For Money
2.4/5
Health IQ has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Health IQ's overall ROI score rated by its users and customers.
Health IQ Customer Satisfaction (CSAT)
Health IQ Customer Satisfaction (CSAT) Score
23 / 100
Health IQ has an overall Customer Satisfaction score of 23 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
8%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
8%
Very Dissatisfied
54%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Health IQ Customer Service
2.4/5
Health IQ has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Health IQ's overall Customer Service score rated by its users and customers.
About Health IQ's Customer Service
Address
2513 Charleston Rd #102, Mountain View, CA 94043
Website
http://www.healthiq.com/
Phone Number
1 (800) 549-1664
Health IQ as an Employer
Consumer vs. Employees
Health IQ scored a -21 for Net Promoter Score and a -53 for Employee Net Promoter Score. NPS gauges how likely a customer of Health IQ would recommend the brand to a friend. ENPS measures how likely Health IQ employees would recommend working at Health IQ to a friend.
Net Promoter Score
-21
NPS Score
| 37% | Promoters |
|---|---|
| 5% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
-53
eNPS Score
| 22% | Promoters |
|---|---|
| 3% | Passive |
| 75% | Detractors |
