HEALTHEDGE SOFTWARE, INC. Employee Reviews
Out of 687 HEALTHEDGE SOFTWARE, INC. employee reviews, 92% were positive. The remaining 8% were constructive reviews with the goal of helping HEALTHEDGE SOFTWARE, INC. improve their work culture. The Admin team, with 100% positive reviews, reports the best experience at HEALTHEDGE SOFTWARE, INC. compared to all other departments at the company. The Operations team offered the most constructive feedback, with 12% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Root Cause Resolutions. Slow down on Upgrades and Enhancements.
Review from IT Dept
Focus on quality deliverables instead of focusing only on cost savings
Review from Product Dept
Clear expectations, communicating changes, advocating better for us as a team
Review from Customer Success Dept
Bring unbiased leadership policies, enforce compulsory 360 degree review of leaders
Review from Engineering Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Not undervalued, but would feel more valued with increased bonuses, promotions, and/or salary options.
Working on an average 10 hours a day by handling multiple clients. My hard work is always undervalued , there is no proper recognition.
Review from IT Dept
Higher pay, better increases, higher bonus and lest cost to employees for health benefits with lower copays and deductibles
Review from Product Dept
Our comp & benefits are mediocre at best. They are not competitive.
Review from Operations Dept
I get thrown at different tasks each and every day with no clear allocation of work. It is becoming impossible to judge and plan my work day or week.
Review from Product Dept
What do your coworkers need to improve and how could you work together better?
I feel like there is a lot of swirling around big projects or initiatives. things are slow to move.
Review from Customer Support Dept
They need to get on board with the company's goals and not self served interests
Review from Operations Dept
Skill Set is Sub Par
Review from IT Dept
I do not have any specific suggestions at this time
Review from Customer Success Dept
Less clickish and more inclusive.
Review from Customer Support Dept
What needs to change to make the company culture better?
More collaboration from the bottom up. Get people on the ground involved in strategic projects
Review from HR Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of HEALTHEDGE SOFTWARE, INC. yet.
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What's going wrong and how can it be improved?
uninspiring work and low energy team
Review from Operations Dept
I am not "excited" about the day to day work I have. I would like projects that are a good fit for me.
Review from Customer Support Dept
At least in my role, I am not sure how my next hour or next day or next week is going to look like. A project gets started and stopped out of nowhere due to some reason or another. Another project starts and then I get pulled out of it and get thrown into a different right in middle of the work.
Review from Product Dept
There needs to be more standardization among Professional Services, though I am aware the leader and newly formed team are working on improvements.
Review from Customer Support Dept
The team environment is us vs. them. Both my coworkers have made complaints to HR against our manager and both have made further claims of retaliation for those complaints. I'm walking on eggshells around all of them because of this
Review from Operations Dept
What would you most like to see improved at your company?
the commission structure needs to be paid out more quickly.