-50
NPS
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HealthSmart
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About HealthSmart's Brand
HealthSmart provides healthcare solutions for self-funded employers.
Brand at a Glance
69%
Customer Loyalty
2/5
Product Quality
1.6/5
Pricing
1.9/5
Customer Service
HealthSmart NPS
HealthSmart's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether HealthSmart's customers would recommend using the product based on a scale of -100 to 100.
HealthSmart Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
HealthSmart NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Jun 2022 0 | Jun 2022 | 0 |
Jan 2023 -33 | Jan 2023 | -33 |
Aug 2023 -50 | Aug 2023 | -50 |
Feb 2024 -67 | Feb 2024 | -67 |
Mar 2024 -71 | Mar 2024 | -71 |
Oct 2024 -75 | Oct 2024 | -75 |
Mar 2025 -77 | Mar 2025 | -77 |
Apr 2025 -60 | Apr 2025 | -60 |
Jan 2026 -63 | Jan 2026 | -63 |
May 2026 -50 | May 2026 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HealthSmart NPS by Gender
HealthSmart's NPS was rated -100 by Female customers on Comparably.
Female
-100
HealthSmart's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
HealthSmart's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
HealthSmart NPS by Ethnicity
HealthSmart's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
HealthSmart NPS by Age
HealthSmart's NPS was rated -100 points by customers ages 66+ on Comparably.
HealthSmart Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of HealthSmart users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HealthSmart Customer Loyalty Score by Gender
HealthSmart's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of HealthSmart.
Female
70%
Yes
Male
N/A
Yes
HealthSmart Customer Loyalty Score by Ethnicity
HealthSmart's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of HealthSmart.
78
out of 100
Caucasian
HealthSmart Customer Loyalty Score by Age
HealthSmart's Customer Loyalty score was rated 70% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of HealthSmart.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 70% | 66+ | 70% |
HealthSmart Product Quality
2/5
HealthSmart has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock HealthSmart's overall Product Quality score rated by its users and customers.
HealthSmart Product Information
HealthSmart’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://healthsmart.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Quick Insights into HealthSmart Product Quality
HealthSmart's Product Quality score was rated highest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked HealthSmart's Product Quality.
Ranked HealthSmart Product Quality the Highest
HealthSmart Product Quality Score by Gender
HealthSmart's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of HealthSmart.
Female
1.5/5
Male
N/A
HealthSmart Product Quality Score by Ethnicity
HealthSmart's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of HealthSmart.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
HealthSmart Product Quality Score by Age
HealthSmart's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of HealthSmart.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
HealthSmart Pricing
HealthSmart ROI & Value For Money
1.6/5
HealthSmart has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
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Quick Insights into HealthSmart ROI
HealthSmart's ROI score was rated highest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked HealthSmart's ROI score.
Ranked HealthSmart ROI the Highest
HealthSmart ROI Score by Gender
HealthSmart's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of HealthSmart.
Female
1.5/5
Male
N/A
HealthSmart ROI Score by Ethnicity
HealthSmart's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of HealthSmart.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
HealthSmart ROI Score by Age
HealthSmart's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of HealthSmart.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
HealthSmart Customer Satisfaction (CSAT)
HealthSmart Customer Satisfaction (CSAT) Score
18 / 100
HealthSmart has an overall Customer Satisfaction score of 18 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
27%
Very Dissatisfied
55%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HealthSmart Customer Satisfaction
HealthSmart's Customer Satisfaction score was rated highest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked HealthSmart's Customer Satisfaction.
Ranked HealthSmart Customer Satisfaction the Highest
HealthSmart Customer Satisfaction Score by Gender
HealthSmart's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of HealthSmart.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
HealthSmart Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
HealthSmart's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HealthSmart.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
HealthSmart Customer Satisfaction Score by Age
HealthSmart's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of HealthSmart.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
HealthSmart Customer Service
1.9/5
HealthSmart has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock HealthSmart's overall Customer Service score rated by its users and customers.
About HealthSmart's Customer Service
Address
Irving, TX
Website
http://healthsmart.com/
Quick Insights into HealthSmart Customer Service
HealthSmart's Customer Service score was rated highest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked HealthSmart's Customer Service score.
Ranked HealthSmart Customer Service the Highest
HealthSmart Customer Service Score by Gender
HealthSmart's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of HealthSmart.
Female
1.5/5
Male
N/A
HealthSmart Customer Service Score by Ethnicity
HealthSmart's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of HealthSmart.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
HealthSmart Customer Service Score by Age
HealthSmart's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of HealthSmart.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
HealthSmart as an Employer
2.5/5
HealthSmart has a 2.5/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
HealthSmart scored a -50 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of HealthSmart would recommend the brand to a friend. ENPS measures how likely HealthSmart employees would recommend working at HealthSmart to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
