39
NPS
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Hearst Television Inc.
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About Hearst Television Inc. Brand
Hearst Television is a media, information, and services company.
Brand at a Glance
66%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
Hearst Television Inc. NPS
Hearst Television Inc.'s Net Promoter Score (NPS) is a 39 with 54% Promoters, 31% Passives, and 15% Detractors. Net Promoter Score tracks whether Hearst Television Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Hearst Television Inc. Overall NPS
| 54% | Promoters |
|---|---|
| 31% | Passives |
| 15% | Detractors |
Hearst Television Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Nov 2020 100 | Nov 2020 | 100 |
Jun 2021 100 | Jun 2021 | 100 |
Oct 2021 50 | Oct 2021 | 50 |
Nov 2021 49 | Nov 2021 | 49 |
Feb 2022 43 | Feb 2022 | 43 |
Dec 2022 44 | Dec 2022 | 44 |
Sep 2023 27 | Sep 2023 | 27 |
Oct 2023 34 | Oct 2023 | 34 |
Oct 2024 37 | Oct 2024 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hearst Television Inc. NPS by Gender
Hearst Television Inc.'s NPS was rated 0 by Male customers on Comparably.
Male
0
Hearst Television Inc.'s NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Hearst Television Inc.'s NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Hearst Television Inc. NPS by Ethnicity
Hearst Television Inc.'s NPS was rated 25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 25 | Caucasian | 25 |
Hearst Television Inc. NPS by Usage
Hearst Television Inc.'s NPS was rated 34 points by customers who have used Hearst Television Inc.'s products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 34 | Over 10 Years | 34 |
Hearst Television Inc. Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Hearst Television Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hearst Television Inc. Customer Loyalty Score by Gender
Hearst Television Inc.'s Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Hearst Television Inc..
Male
100%
Yes
Female
N/A
Yes
Hearst Television Inc. Customer Loyalty Score by Ethnicity
Hearst Television Inc.'s Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hearst Television Inc..
78
out of 100
Caucasian
Hearst Television Inc. Customer Loyalty Score by Usage
Hearst Television Inc.'s Customer Loyalty score was rated 70% by customers who have used Hearst Television Inc.'s products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Hearst Television Inc. Product Quality
3.7/5
Hearst Television Inc. has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Hearst Television Inc. Product Information
Hearst Television Inc.’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.i-cash.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AdTech
Content
Media
Sports & Entertainment
Quick Insights into Hearst Television Inc. Product Quality
Hearst Television Inc.'s Product Quality score was rated highest by Caucasian customers.
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Ranked Hearst Television Inc. Product Quality the Highest
Hearst Television Inc. Product Quality Score by Gender
Hearst Television Inc.'s Product Quality score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Hearst Television Inc..
Male
3.1/5
Female
N/A
Hearst Television Inc. Product Quality Score by Ethnicity
Hearst Television Inc.'s Product Quality score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hearst Television Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hearst Television Inc. Product Quality Score by Usage
Hearst Television Inc.'s Product Quality score was rated 3.5 stars by customers who have used Hearst Television Inc.'s products/services for Over 10 Years.
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Hearst Television Inc. Pricing
Hearst Television Inc. ROI & Value For Money
3.6/5
Hearst Television Inc. has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Hearst Television Inc. ROI
Hearst Television Inc.'s ROI score was rated highest by Caucasian customers.
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Ranked Hearst Television Inc. ROI the Highest
Hearst Television Inc. ROI Score by Gender
Hearst Television Inc.'s ROI score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Hearst Television Inc..
Male
3.3/5
Female
N/A
Hearst Television Inc. ROI Score by Ethnicity
Hearst Television Inc.'s ROI score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hearst Television Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hearst Television Inc. ROI Score by Usage
Hearst Television Inc.'s ROI score was rated 3.6 stars by customers who have used Hearst Television Inc.'s products/services for Over 10 Years.
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Hearst Television Inc. Customer Satisfaction (CSAT)
Hearst Television Inc. Customer Satisfaction (CSAT) Score
43 / 100
Hearst Television Inc. has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
0%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hearst Television Inc. Customer Satisfaction
Hearst Television Inc.'s Customer Satisfaction score was rated highest by customers who have used Hearst Television Inc.'s products/services for Over 10 Years.
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Ranked Hearst Television Inc. Customer Satisfaction the Highest
Hearst Television Inc. Customer Satisfaction Score by Gender
Hearst Television Inc.'s Customer Satisfaction score was rated 34 by Male customers on Comparably.
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34 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Hearst Television Inc. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hearst Television Inc. Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hearst Television Inc..
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
Hearst Television Inc. Customer Satisfaction Score by Usage
Hearst Television Inc.'s Customer Satisfaction score was rated 67 points by customers who have used Hearst Television Inc.'s products/services for Over 10 Years.
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Hearst Television Inc. Customer Service
3.8/5
Hearst Television Inc. has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Hearst Television Inc.'s Customer Service
Address
300 W. 57th Street, New York City, NY 10019
Website
http://www.i-cash.com
Phone Number
(212) 887-6800
Quick Insights into Hearst Television Inc. Customer Service
Hearst Television Inc.'s Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Hearst Television Inc. Customer Service score.
Ranked Hearst Television Inc. Customer Service the Highest
Hearst Television Inc. Customer Service Score by Gender
Hearst Television Inc.'s Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hearst Television Inc..
Male
3.1/5
Female
N/A
Hearst Television Inc. Customer Service Score by Ethnicity
Hearst Television Inc.'s Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hearst Television Inc..
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hearst Television Inc. Customer Service Score by Usage
Hearst Television Inc.'s Customer Service score was rated 3.5 stars by customers who have used Hearst Television Inc.'s products/services for Over 10 Years.
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Hearst Television Inc. as an Employer
4.2/5
Hearst Television Inc. has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
CEO of Hearst Television Inc.
In the Top 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Hearst Television Inc. scored a 39 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Hearst Television Inc. would recommend the brand to a friend. ENPS measures how likely Hearst Television Inc. employees would recommend working at Hearst Television Inc. to a friend.
Net Promoter Score
39
NPS Score
| 54% | Promoters |
|---|---|
| 31% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 28% | Promoters |
|---|---|
| 28% | Passive |
| 44% | Detractors |
