-24
NPS
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Heart to Heart Hospice
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About Heart to Heart Hospice's Brand
Heart to Heart Hospice management provides hospice care services to patients with life-limiting illnesses.
Brand at a Glance
71%
Customer Loyalty
2.6/5
Product Quality
2.4/5
Pricing
2.5/5
Customer Service
Heart to Heart Hospice NPS
Heart to Heart Hospice's Net Promoter Score (NPS) is a -24 with 35% Promoters, 6% Passives, and 59% Detractors. Net Promoter Score tracks whether Heart to Heart Hospice's customers would recommend using the product based on a scale of -100 to 100.
Heart to Heart Hospice Overall NPS
| 35% | Promoters |
|---|---|
| 6% | Passives |
| 59% | Detractors |
Heart to Heart Hospice NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 33 | Jul 2022 | 33 |
Oct 2022 15 | Oct 2022 | 15 |
Jan 2023 0 | Jan 2023 | 0 |
May 2023 -11 | May 2023 | -11 |
Jun 2023 -10 | Jun 2023 | -10 |
Nov 2023 -18 | Nov 2023 | -18 |
Dec 2023 -25 | Dec 2023 | -25 |
Jul 2024 -32 | Jul 2024 | -32 |
Sep 2024 -22 | Sep 2024 | -22 |
Nov 2024 -27 | Nov 2024 | -27 |
Jan 2025 -31 | Jan 2025 | -31 |
Jun 2025 -24 | Jun 2025 | -24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Heart to Heart Hospice NPS by Gender
Female customers rated Heart to Heart Hospice's NPS 34 points higher than Male customers.
Male
-34
Heart to Heart Hospice's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
0
Heart to Heart Hospice's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Heart to Heart Hospice NPS by Ethnicity
Heart to Heart Hospice's NPS was rated 14 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 14 | Caucasian | 14 |
Heart to Heart Hospice NPS by Age
Heart to Heart Hospice's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Heart to Heart Hospice NPS by Usage
Heart to Heart Hospice's NPS was rated -34 points by customers who have used Heart to Heart Hospice's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
Heart to Heart Hospice Customer Reviews
Out of the 3 Heart to Heart Hospice customer reviews 2 were positive and 1 was constructive. Heart to Heart Hospice customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Heart to Heart Hospice Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Heart to Heart Hospice users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Heart to Heart Hospice Customer Loyalty Score by Gender
Male customers rated Heart to Heart Hospice's Customer Loyalty score 15% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Heart to Heart Hospice.
Male
100%
Yes
Female
85%
Yes
Heart to Heart Hospice Customer Loyalty Score by Ethnicity
Heart to Heart Hospice's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Heart to Heart Hospice.
100
out of 100
Caucasian
Heart to Heart Hospice Customer Loyalty Score by Age
Heart to Heart Hospice's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Heart to Heart Hospice.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
66+ 100% | 66+ | 100% |
Heart to Heart Hospice Customer Loyalty Score by Usage
Heart to Heart Hospice's Customer Loyalty score was rated 85% by customers who have used Heart to Heart Hospice's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Heart to Heart Hospice Product Quality
2.6/5
Heart to Heart Hospice has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Heart to Heart Hospice Product Information
Heart to Heart Hospice’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Quick Insights into Heart to Heart Hospice Product Quality
Heart to Heart Hospice's Product Quality score was rated highest by Caucasian customers, and rated lowest by customers ages 66+.
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Ranked Heart to Heart Hospice Product Quality the Highest
Ranked Heart to Heart Hospice Product Quality the Lowest
Heart to Heart Hospice Product Quality Score by Gender
Female customers rated Heart to Heart Hospice's Product Quality score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Heart to Heart Hospice.
Male
2.3/5
Female
2.7/5
Heart to Heart Hospice Product Quality Score by Ethnicity
Heart to Heart Hospice's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Heart to Heart Hospice.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Heart to Heart Hospice Product Quality Score by Age
Heart to Heart Hospice's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Heart to Heart Hospice.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.1 | 36-40 | 3.1 |
66+ 1.5 | 66+ | 1.5 |
Heart to Heart Hospice Product Quality Score by Usage
Heart to Heart Hospice's Product Quality score was rated 2.1 stars by customers who have used Heart to Heart Hospice's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Heart to Heart Hospice Pricing
Heart to Heart Hospice ROI & Value For Money
2.4/5
Heart to Heart Hospice has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Heart to Heart Hospice's overall ROI score rated by its users and customers.
Quick Insights into Heart to Heart Hospice ROI
Heart to Heart Hospice's ROI score was rated highest by customers ages 36-40, and rated lowest by customers ages 66+.
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Ranked Heart to Heart Hospice ROI the Highest
Ranked Heart to Heart Hospice ROI the Lowest
Heart to Heart Hospice ROI Score by Gender
Female customers rated Heart to Heart Hospice's ROI score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Heart to Heart Hospice.
Male
2.1/5
Female
2.6/5
Heart to Heart Hospice ROI Score by Ethnicity
Heart to Heart Hospice's ROI score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Heart to Heart Hospice.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Heart to Heart Hospice ROI Score by Age
Heart to Heart Hospice's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Heart to Heart Hospice.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.1 | 36-40 | 3.1 |
66+ 1.5 | 66+ | 1.5 |
Heart to Heart Hospice ROI Score by Usage
Heart to Heart Hospice's ROI score was rated 1.9 stars by customers who have used Heart to Heart Hospice's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Heart to Heart Hospice Customer Satisfaction (CSAT)
Heart to Heart Hospice Customer Satisfaction (CSAT) Score
29 / 100
Heart to Heart Hospice has an overall Customer Satisfaction score of 29 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
0%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
57%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Heart to Heart Hospice Customer Satisfaction
Heart to Heart Hospice's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers ages 66+.
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Ranked Heart to Heart Hospice Customer Satisfaction the Highest
Ranked Heart to Heart Hospice Customer Satisfaction the Lowest
Heart to Heart Hospice Customer Satisfaction Score by Gender
Female customers rated Heart to Heart Hospice's Customer Satisfaction score 17 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Heart to Heart Hospice.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 34% | |
Very Dissatisfied | 33% |
50 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Heart to Heart Hospice Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Heart to Heart Hospice's Customer Satisfaction (CSAT) score was rated 57% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Heart to Heart Hospice.
57 / 100
Very Satisfied
57%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
43%
Heart to Heart Hospice Customer Satisfaction Score by Age
Heart to Heart Hospice's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Heart to Heart Hospice.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 67% | |||||||||||||||
| 66+ | 0% |
Heart to Heart Hospice Customer Satisfaction Score by Usage
Heart to Heart Hospice's Customer Satisfaction score was rated 33 points by customers who have used Heart to Heart Hospice's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Heart to Heart Hospice Customer Service
2.5/5
Heart to Heart Hospice has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Heart to Heart Hospice's Customer Service
Address
1406 Halsey Way, Ste. 110, Carrollton, TX
Website
http://www.hearttohearthospice.com
Phone Number
972-715-6300
Quick Insights into Heart to Heart Hospice Customer Service
Heart to Heart Hospice's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers ages 66+.
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Ranked Heart to Heart Hospice Customer Service the Highest
Ranked Heart to Heart Hospice Customer Service the Lowest
Heart to Heart Hospice Customer Service Score by Gender
Female customers rated Heart to Heart Hospice's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Heart to Heart Hospice.
Male
2.3/5
Female
2.6/5
Heart to Heart Hospice Customer Service Score by Ethnicity
Heart to Heart Hospice's Customer Service score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Heart to Heart Hospice.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Heart to Heart Hospice Customer Service Score by Age
Heart to Heart Hospice's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Heart to Heart Hospice.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.1 | 36-40 | 3.1 |
66+ 1.5 | 66+ | 1.5 |
Heart to Heart Hospice Customer Service Score by Usage
Heart to Heart Hospice's Customer Service score was rated 2 stars by customers who have used Heart to Heart Hospice's products/services for Less than 1 Year.
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Heart to Heart Hospice as an Employer
4.2/5
Heart to Heart Hospice has a 4.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Heart to Heart Hospice scored a -24 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Heart to Heart Hospice would recommend the brand to a friend. ENPS measures how likely Heart to Heart Hospice employees would recommend working at Heart to Heart Hospice to a friend.
Net Promoter Score
-24
NPS Score
| 35% | Promoters |
|---|---|
| 6% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 51% | Promoters |
|---|---|
| 17% | Passive |
| 32% | Detractors |
