100
NPS
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Heaven Sent Gaming
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About Heaven Sent Gaming's Brand
Heaven Sent Gaming is an American entertainment production team and publisher from Albuquerque, New Mexico, founded in 2006.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Heaven Sent Gaming NPS
Heaven Sent Gaming's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Heaven Sent Gaming's customers would recommend using the product based on a scale of -100 to 100.
Heaven Sent Gaming Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Heaven Sent Gaming NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 100 | Aug 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Heaven Sent Gaming Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Heaven Sent Gaming users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Heaven Sent Gaming Product Quality
5/5
Heaven Sent Gaming has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Heaven Sent Gaming's overall Product Quality score rated by its users and customers.
Heaven Sent Gaming Product Information
Heaven Sent Gaming’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://heavensentgaming.com/
- Company Size
- 1-10 Employees
Industry
Tech
Media
Sports & Entertainment
Heaven Sent Gaming Pricing
Heaven Sent Gaming ROI & Value For Money
5/5
Heaven Sent Gaming has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Heaven Sent Gaming's overall ROI score rated by its users and customers.
Heaven Sent Gaming Customer Satisfaction (CSAT)
Heaven Sent Gaming Customer Satisfaction (CSAT) Score
100 / 100
Heaven Sent Gaming has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Heaven Sent Gaming Customer Service
5/5
Heaven Sent Gaming has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Heaven Sent Gaming's overall Customer Service score rated by its users and customers.
About Heaven Sent Gaming's Customer Service
Address
Albuquerque, NM
Website
http://heavensentgaming.com/
Phone Number
(505)336-0474
Heaven Sent Gaming as an Employer
4.7/5
Heaven Sent Gaming has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Heaven Sent Gaming scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Heaven Sent Gaming would recommend the brand to a friend. ENPS measures how likely Heaven Sent Gaming employees would recommend working at Heaven Sent Gaming to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
