20
NPS
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The Heico Companies, LLC.
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About The Heico Companies, LLC. Brand
Family Owned. People Focused. Built to Last. We are a family owned business that treats our businesses like family.
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
4.1/5
Customer Service
The Heico Companies, LLC. NPS
The Heico Companies, LLC.'s Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether The Heico Companies, LLC.'s customers would recommend using the product based on a scale of -100 to 100.
The Heico Companies, LLC. Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
The Heico Companies, LLC. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Aug 2023 0 | Aug 2023 | 0 |
Jan 2024 33 | Jan 2024 | 33 |
Sep 2024 50 | Sep 2024 | 50 |
Dec 2024 20 | Dec 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Heico Companies, LLC. Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of The Heico Companies, LLC. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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The Heico Companies, LLC. Product Quality
3.5/5
The Heico Companies, LLC. has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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The Heico Companies, LLC. Product Information
The Heico Companies, LLC.’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Manufacturing
The Heico Companies, LLC. Pricing
The Heico Companies, LLC. ROI & Value For Money
3.7/5
The Heico Companies, LLC. has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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The Heico Companies, LLC. Customer Satisfaction (CSAT)
The Heico Companies, LLC. Customer Satisfaction (CSAT) Score
67 / 100
The Heico Companies, LLC. has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Heico Companies, LLC. Customer Service
4.1/5
The Heico Companies, LLC. has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About The Heico Companies, LLC.'s Customer Service
Address
Chicago, Chicago, IL 60602
Website
http://www.heicocompanies.com/
Phone Number
3124198220
The Heico Companies, LLC. as an Employer
2.9/5
The Heico Companies, LLC. has a 2.9/5 stars for its overall company culture rated by their employees
top
30%
CEO of The Heico Companies, LLC.
In the Top 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
The Heico Companies, LLC. scored a 20 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of The Heico Companies, LLC. would recommend the brand to a friend. ENPS measures how likely The Heico Companies, LLC. employees would recommend working at The Heico Companies, LLC. to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
