HelloFresh FAQs

Level 1 recipes are all about simplicity and familiarity. They involve little multi-tasking and may require only 1-2 pots and pans.

Example: Honey-and-Ginger-Glazed Chicken with Snap Peas and Jasmine Rice

Level 2 recipes involve a bit more multi-tasking and concentration. They encourage you to experiment with different ingredients and cooking techniques.

Example: Vietnamese-Marinated Steak with Herb Salad, Quick Pickled Veggies, and Jasmine Rice

Level 3 recipes take it up a notch with the most amount of multitasking and a wide variety of adventurous ingredients and cooking techniques that are still totally doable.

Example: Spring Asparagus and Shrimp Risotto with Meyer Lemon

This is definitely not acceptable, and we apologize for the inconvenience. Please contact Customer Care so we can make this right ASAP.

*Please be advised that proteins are packaged at the bottom of your box, under the meal kits.

You may update your payment details on the website here

Alternatively, you may follow the steps below

Log in to your account.

Click on your name in the upper right-hand corner and head to your Account Settings.

Select'Plan Settings'.

Select ‘Manage’ on the plan you would like to update.

Scroll down to 'Delivery and payment' and click 'Edit' to make the necessary changes.

Click 'Save'.

On your HelloFresh App :

Log in to your account on the app.

Click on the 'Settings'icon at the bottom right-hand corner

Click on'Plan Settings'and select the plan you would like to update

Click'Payment Method'then select your desired delivery day.

Update your payment information and click 'Save'.

Log in to your HelloFresh account

Click 'My Menu'

Click 'Select Meals'

A preview of your charge will appear above the menu

HelloFresh is a flexible weekly subscription service, so when you sign up, you are scheduled to receive a box every week. You will be charged 5 full days prior to your scheduled delivery day.

Each week we offer three special meals that are top-of-the-line recipes with the highest quality ingredients. These meals will be marked with any of the following banners:

Gourmet

Gourmet Plus

Taste Tours

Craft Burger

If you select a recipe with one of these banners a surcharge for that meal will be billed to you. The surcharge amount per person is indicated in the recipe preview when selecting your meals.

You bet. Customers can select between 2 and 6 meals per week for either 2 or 4 people.

As an existing HelloFresh Customer, you can change the number of meals and serving size you get here

Customers can also simply add more meals from any menu page just for a given week by clicking on the "Add Extra Meal" button:

here

If you are not yet a HelloFresh customer, follow the instructions listed

At the time, you can not order more than one of the same meal.

We offer 20 delicious recipe options per week, so we're sure that you'll find recipes you enjoy. Check out our recipes here

If you know that your card is going to expire, please update your credit card information on your HelloFresh account.

You may update your payment details here

You can easily switch the number of meals received per week, and the serving sizes in 2 different ways :

A One-off Switch

Log in to your account.

Go to 'My Menu' for the week you want to switch the plan.

Click on 'Select Meals'.

On top of the page, You will see a little arrow (under 'Select meals')

You can now select the 'Plan Type', 'Number of People' and the 'Number of Meals'

Select your Meals and Extras.

Click 'Save'.

Switch for All Future Deliveries

Log in to your account.

Click on your name in the upper right-hand corner and head to your Account Settings.

Select'Plan Settings'.

Select ‘Manage’ on the plan you would like to update

Select your box type in the 'Menu Type' drop down menu.

Select your serving size in the 'Number of people' drop down menu.

Click 'Save'.

We’re so glad to have you back with us! To reactivate your subscription, You may reactivate your subscription here, there is no need to go through the checkout process all over again. Or simply log in to your account and you will see the following banner:

Settings

Click on the Buttonand follow the prompts to reactivate your subscription and pick your meals!

Alternatively, You can also follow the steps below:

1. Click on your name in the upper right-hand corner and choose Account.

2. Plan Settings will list all the Canceled plans and a "Review and Reactivate" button. Click toReactivate!

Customers have the option to customize their plan meal settings via the following protein-specific preferences: beef-free, pork-free, seafood-free, and Veggie. They also have the option to select the Calorie Smart, Quick, Variety, or Family-Friendly preference. Meal preferences do not change the weekly menu, but ensure that you automatically receive the meals that fall under that preference for the given menu week.

Our 'Calorie SmartPreference'features the three most wholesome, nutritionally dense, and balanced meals on the menu each week.

They are around 650 calories per serving, although if a meal falls higher on the calorie spectrum due to the inclusion of healthy fats (i.e. salmon and avocado) or whole grains (i.e. farro, brown rice, and quinoa), it’ll also be considered “Calorie Smart”.

Our 'Quick Preference'features the quickest and easiest recipes on the menu for those looking to whip up deliciously simple meals in 30 minutes or less.

Our 'Variety Preference' features recipes that showcase new ingredients and techniques for those craving something different (but still quick and totally doable).

Our ‘Family Friendly Preference’ features recipes that we think the little ones may enjoy.

To update your meal preferences:

Log in to your account.

Click on your name in the upper right-hand corner and head to your Account Settings.

Select'Plan Settings'.

Select ‘Manage’ on the plan you would like to update

Select your desired preference under 'Meal preferences'.

Select 'Save'.

Four veggie recipes are offered in our Classic Plan each week.

These meals contain fresh fruits, vegetables, hearty grains and/or meatless proteins. Veggie recipes may possibly be able to be made vegan by opting to leave out certain ingredients (like cheese or yogurt).

We leave it to our customers to determine the appropriate actions that best meet their dietary needs.

Login to your account

Click on ' My Menu '

Select the delivery day of the week you'd like to skip, then click 'Manage Week'.

Just be sure to let us know by 11.59pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.

If you have a multi-week discount or credit on your account, don't worry! the discount will still stay intact and only apply to the weeks that you order, until expired.

Did you know you can also skip a delivery week? Here’s how:

Log in to your account.

Click on My ' Menu '.

Select the delivery day of the week you’d like to skip, then click 'Skip Week'.

But if you’d prefer to cancel...

Log in to your account.

Click on your name in the upper right-hand corner, then click ' Account Settings '.

Scroll down on the Plan settings page and click 'Cancel Plan'(under Status section).

Follow the prompt(s) for your cancellation. You will be prompted with a message confirming that your account has been cancelled.

Just be sure to pause/cancel by 11:59 pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.

Please note that we unfortunately cannot process cancellations requested after the cut-off date. You will be responsible for all charges incurred for already processed orders.

All HelloFresh discounts can be redeemed during the checkout process here

click 'Do You Have A Promo Code?' and a pop-up box will allow you to Apply your code.

Under Order Summary box on the right, you will see the Adjusted Price.'.

Currently, some coupons can only be applied when opening a new subscription or reactivating a canceled one.

There will be a promo code box during the checkout or reactivation process.

Simply enter your code there and click Apply.

If you received your voucher in an email, just click on the link in your email and follow the prompts to apply your discount.

Log in to your account on the app.

Click on the 'Settings'icon at the bottom right-hand corner.

Click on 'Personal Info' and select the plan you would like to update.

Select'Edit'in the top right-hand corner to change any information that you would like.

Once all changes have been made, press'Done'in the top right-hand corner.

Log in to your account on the app.

Click on the 'Settings'icon at the bottom right-hand corner

Click on 'Plan Settings' and select the plan you would like to update

Click'Plan Type'then select your desired plan.

Click the back arrow in the upper lefthand corner.

Click 'Save'.

Log in to your account on the app.

Click on the 'Settings'icon at the bottom right-hand corner

Click on 'Plan Settings' and select the plan you would like to update

Click'Address' and then click 'Edit'.

To add an address click '+' in the top left-hand corner, enter the information, and click 'Save'.

To edit a current address click the address, update the information and click 'Save'.

Click "Done" in the upper right-hand corner.

Your active delivery address is indicated by a green checkmark.

Log in to your account on the app.

Click on 'My menu'.

Scroll to the week you’d like to skip, then click 'Skip'at the top right.

Once you log in to your account on the app, a message will appear asking you to reactivate your account.

Click 'Reactivate now' and your subscription will restart.

Classic and Family Plan customers can easily customize their menu up to 5 days prior to their next scheduled delivery date. Here’s how:

Log in to your account on the app.

Click on 'My Menu'.

Select the week you would like to edit, then click 'Select Meals' at the bottom (next to 'Skip week'). Un-select the meals checked off and select the meals you prefer.

Click 'Continue'.

Select any extras you would like to add, if any.

Click ‘Save’. You will now see a small green rectangle with the word'Selected'in the lower left-hand corner of the recipe.

Log in to your account on the app.

Click on the 'Settings'icon at the bottom right-hand corner

Click on 'Plan Settings' and select the plan you would like to update

Click'Meal Preferences'then select your desired preference.

Click the back arrow in the upper lefthand corner.

Click 'Save'.

We take payment security very seriously and do not store our customers' full credit card information on file. Instead, we bill using a secure method called tokenization.

A token is an encrypted, randomly-generated code that is assigned to your payment details during the checkout to securely bill you.

Remember that the deadline to make any updates to your HelloFresh account is 5 days prior to your next scheduled delivery.

Any changes that you make 1-4 days prior to your scheduled delivery (or even the day of your delivery) will be reflected in your HelloFresh account but will not affect that specific box, which will have already been processed.

However, the change(s) will be taken into account for any future deliveries provided you made the change(s) at least 5 days prior to your following delivery.

When a payment fails, our account updater feature connects securely with your financial institution to update your card information and ensure you don’t miss a delivery.

Please be advised that this program is currently limited to Visa and MasterCard users and that your card information is not guaranteed to update automatically.

We currently accept all major credit cards (VISA, MasterCard, American Express, Discover) as well as PayPal. In the future, we will be adding additional forms of payment to streamline our checkout experience and provide customers with a wider range of options.

The $1 you may see at checkout is simply an authorization charge to verify the validity of the payment method you are using.

If you update your payment method on an active subscription, you will also see a $1 charge toverify the validity of the new payment method you are using.

Rest assured, however,this dollar will be returned to you.

Once you complete the checkout process,you will be charged for your first delivery.

For all subsequent deliveries, you will be charged the day after your cutoff deadline, You can see your cutoff date under ' my menu '

There are many reasons why a payment may have failed. To resolve this, we recommend trying the following:

If using a Credit Card, please check to ensure that it is not expired, if expired, you may update new credit card information here

Ensure that there are sufficient funds in your account.

Call your bank or financial institution to find out what is wrong with your account and the reason for the failure.

Ensure that the billing address on your HelloFresh account is updated.

If your payment fails during checkout, you will see an error message on your screen.

If a recurring payment fails, you will receive an email alerting you of the error.

To resolve this, simply update the payment method in your account.

Here’s how:

https://support.hellofresh.com/hc/en-us/articles/115008702228-How-do-I-update-my-payment-information-

We automatically re-try declined payments approximately 24 hours after the failure, so if you do not want us to re-process your charge, please reach out directly.

When signing up for HelloFresh, you are enrolling in a weekly, auto-renewing subscription service.

Coupons or vouchers may discount all or part of your initial delivery, but your subscription will automatically continue (with weekly charges to your account) unless you choose to skip or cancel deliveries.

Just remember to let us know at least 5 days prior to your next scheduled delivery if you wish to skip or cancel no minimum commitment required.

If you are redeeming ane-gift card purchased from our website,you willnotbe enrolled in a subscription.

We simply ask for a valid payment method so that you can easily convert your account to a subscription if you wish to continue after receiving your free box.

Rest assured, however, that we willnotenroll or charge you for additional deliveries unless you choose to convert your gift card account to a subscription.

Refunds are issued back to the original form of payment and can take up to 3-5 business days to fully process.

Your first order is charged and created as soon as the order is placed. You can make meal changes to your first box from your account under 'My Menu', For any other changes to the first delivery please feel free to reach out to our friendly customer care team.

From then, for all future deliveries, you can easily change your box type, size or address online or via the app.

Classic Plan or 2-meal Family Plan customers can receive a meal choice email reminder. Just follow these steps to update your email preferences:

Log into your HelloFresh Account

Click on your name on the upper right hand corner and click on "Account Settings" and then choose "Notification Settings"

Make your selection to subscribe or unsubscribe from certain email communications from HelloFresh

You are always in charge and can easily skip a week. Here is how:

Login to your account

Click on 'My Menu'

Select the delivery day of the week you'd like to skip, then click 'Skip Week'.

Just be sure to let us know by 11.59pm PST 5 days prior to your next scheduled delivery so we can alert our supplier

All changes need to be made by 11.59 pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers. This is so we can give our suppliers enough notice for the exact quantities we need.

You can choose your meals here from a wide variety of menu options after going through the signup process. But going forward, be sure to select which meals you like by 11.59 pm PST 5 days prior to your next scheduled delivery.

Alternatively, you can choose your meals as shown below

Log into your account and click on ' My Menu '

Navigate to the delivery week whose menu you'd like to change, by clicking on the arrow buttons.

If you like the meals that are'In Your Box',nothing more needs to be done.

However, if you'd like to switch one meal for another, Simply 'Delete' the selected meal and add the meal you'd like to receive by clicking the 'Add' button

When a meal is selected,it would say'In Your Box'below the photo with a green tint

You may add additional meals by clicking on 'Add Extra Meal' below the recipe photo

Click ‘Save'

Select any extras you would like to add, if any.

If you want add an extra click on 'Add'

If you did not select an extra click 'Skip Extras'.

You will now see a message confirming your meal selection has been saved.

If you are not in love with any of the recipes, you can easily skip that week's delivery by clicking 'Skip Week'.

Just be sure to let us know by 11.59 pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.

Yes! You can select up to 6 meals per week for either 2 or 4 people here

Alternatively, You may follow the steps below:

Log into your account and click on ' My Menu '

Navigate to the delivery week whose menu you'd like to change, by clicking on the arrow buttons.

If you like the meals that are'In Your Box',nothing more needs to be done.

However, if you'd like to switch one meal for another, Simply 'Delete' the selected meal and add the meal you'd like to receive by clicking the 'Add' button

When a meal is selected,it would say'In Your Box'below the photo with a green tint

You may add additional meals by clicking on'Add Extra Meal'below the recipe photo

Click‘Save'

Select any extras you would like to add, if any.

If you want add an extra click on'Add'

If you did not select an extra click 'Skip Extras'.

You will now see a message confirming your meal selection has been saved.

If you’re not in love with any of the recipes, you can easily skip that week’s delivery by clicking 'Skip Week'.

Just be sure to let us know by 11.59 pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.

Recipe cards for your selected meals will come in your weekly delivery.

You may also download them by accessing the "My Menu" page.

Click on "My Menu"

Click the picture of the recipe

Click "See full recipe"

When the recipe opens click the down arrow to download

If you have recipe surveys authorized in your notifications settings, you will receive a weekly survey to review your meals.

Alternatively, you may also review recipes from the 'My Menu' page.

Click the picture of the recipe you would like to review

Click 'See full recipe'

Click the star next to the recipe name

A window will open where you can rate and leave comments about the recipe

Click 'Save'

You may view all your previous orders here

Alternatively, you may follow the steps below:

Log in to your HelloFresh account, click on your name in the upper right-hand corner and head to your account settings

Head to 'Order History' and there you can view all your previous orders and how much you were charged

If you'd like us to send you an invoice simply click 'Send Invoice' next to the relevant order and we'll email it over to you.

[TIP: Just be sure to let us know by 11.59 pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers].

Love HelloFresh and want to share with your friends and family? Once logged in, click 'HelloRewards'at the top right of the page. Please note that the Freebies and Referral Codes can only be redeemed by first time customers, existing HelloFresh Customers will not be able to redeem it.

Freebies: If you send a friend a Freebie, their first box will be free of charge. The more boxes you get, the more Freebies you accumulate.

Referral Code: If a friend signs up using your referral code, they will get $40 off of their first box and you will receive $20 in credit to your HelloFresh account.

Log in to your account

Go to 'My Menu'

The date of your delivery will be above the recipes.

In order to guarantee the prompt delivery of your meals at their absolute freshest, there is a shipping cost associated to the deliveries. You’ll see the shipping fee that applies to you when you select your plan and check out.

You can also find this information on Our Plans page

HelloFresh offer plans that feed two people or four people.

We have many single-person households who choose the 3-meal plan for 2 people. Not only are the meals perfect to share with friends, but they also make for a delicious lunch the next day.

You can view the offered plans here

Families bigger than two or four are able to create more than one subscription to have multiple boxes per week.

You can preview menus for the next 6 weeks by clicking " Our Menus " on the top banner of the HelloFresh homepage.

If you already have an account with us, you may view it here

Recipes...yes! Ingredients, no. However for each recipe, on our site and recipe cards, all ingredients are clearly listed along with specific top 8 allergens that correspond to certain ingredients. Everything is packaged separately in a meal box. If you deem appropriate for your dietary needs, you can substitute or omit an ingredient at home!

If you are an existing HelloFresh Customer, you can click here to select your meals

HelloFresh's chefs work to plan menus with flavor and seasonality in mind.

We also bring back Hall of Fame recipes rated as favorites by our customers.