HelloFresh Employee Reviews
Out of 1248 HelloFresh employee reviews, 80% were positive. The remaining 20% were constructive reviews with the goal of helping HelloFresh improve their work culture. The Admin team, with 100% positive reviews, reports the best experience at HelloFresh compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 33% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from HR Dept
What do you like best about the leadership team?
They appear to be trying to respond to (some) feedback with action. They're ambitious.
Review from Operations Dept
I do feel like the company does a great job will eliminating the egos.
Review from HR Dept
I like their transparency in terms of communicating their goals.
Review from HR Dept
they are open to connecting with folks
Review from HR Dept
The leadership team is fully invested in our "DNA" or way of working at HelloFresh.
Review from HR Dept
What does the leadership team need to get better at?
COMMUNICATION; There isn't an open and honest two way communication. Leadership loves hiding information from us and NEVER get back to us or explain why things are changing. RETENTION; what is HelloFresh ACTIVELY doing to retain employees, where's the development and growth?
Review from HR Dept
Transparency and advocating for employee success
Review from HR Dept
addressing concerns that will turn into a harassment case and ensuring follow up that the person who is attempting to report said issues is still safe after follow up with their leadership and/or coworkers
Review from Operations Dept
they are reactive and not proactive. the lack of growth on our team is frustrating and instead of advocating for us to improve work conditions, we are punished when out output suffers because our bandwidth is beyond capacity. there is no follow through nor effort on the promotion pathway- no 30/30
Review from Product Dept
Receiving feedback from associates Listening for understanding and not just to parrot a corporate response
Review from Product Dept
What is the best part about your compensation package?
Definitely the health benefits and pay .
Review from HR Dept
The best part is the employee discount.
Review from HR Dept
equity vests very quickly compared to competitors
Review from HR Dept
Competitive base pay and opportunity to participate in company equity program.
Review from HR Dept
The employee discount is unbeatable, especially with the price of groceries right now. A note is that the company is not great at highlighting all the benefits, so I do feel I am missing out on a ton.
Review from HR Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Opportunities for development come with a severe glass ceiling (ex. no level skipping; limited number of promotions only available every 6 months). This puts limits and brakes on "high potential" employees' upward mobility. Also, equity is not offered to all levels of leadership.
Review from Operations Dept
I am undervalued. I constantly exceed my work and I get nothing in return. My team doesn't see any bonus, I don't get any recognition for the constant hard work im doing when there are people on the team constantly underperforming. Now all the hard work I do is expected,
Review from HR Dept
Large amount of employees in my location
Review from HR Dept
They fact that we are constantly thrown into projects or roles without support or clarity is frustrating. To dangle the promise of promotion knowing (mgmt) hasn't doesn't done made a business case to adjust headcount shows they feel we are easily replaced an want to burn us out
Review from Product Dept
Being told in Q2 that there will likely be no upward mobility is pretty discouraging and doesn't provide anything for me to want to push much harder. Also the entire team is doing the same job, regardless of role and the pay discrepancy is pretty large throughout.
Review from Product Dept
What are some of the best things about your team?
Supportive work environment. Most people are friendly.
Review from HR Dept
My specific team is friendly and warm. Morale seems to be high on the priority list for my Sr. Director. Other teams I work with are not this way.
Review from Operations Dept
We are able to communicate well enough to get our tasks done and delegate our tasks without the help of our leaders, but keep in mind these are the ones who are performing, not the ones underperforming.
Review from HR Dept
We do a great job of working together to tackle tasks.
Review from HR Dept
it is a very resilient team
Review from HR Dept
What do your coworkers need to improve and how could you work together better?
Working as a team and creating healthy competition.
Review from HR Dept
petty attitudes and addressing issues instead of letting it fester to where there is minimal interactions between them
Review from Operations Dept
Communication and responsibility. They are not doing their jobs and for whatever reason the "gap" isnt noticed
Review from HR Dept
There needs to be better collaboration, accountability, and respect across teams. There is a culture of blaming others and not seeking to understand each other's conditions. This severely hinders productivity.
Review from Operations Dept
Have skills for the job they are in
Review from Operations Dept
What is most positive about the culture and environment at your company?
My direct team is supportive and collaborative. We cheer for each other.
Review from HR Dept
Working with like-minded individuals. Being able to express ideas and concerns. Its good to be heard.
Review from HR Dept
We're extremely progressive and forward thinking.
Review from HR Dept
it is a very agile work environment
Review from HR Dept
Always changing, fast-paced work and excellent co-workers.
Review from HR Dept
What needs to change to make the company culture better?
The company needs to build in proper systems to support the development of new Leaders. Just creating a library of training modules isn't enough. Leaders can't access this content if they're not also given the time to be able to focus on their learning and/or applying what they've learned!
Review from Operations Dept
Accolade your employees, listen to your employees and actually process and internalize what they are saying to you. The company needs to reevaluate their managers and leadership.
Review from HR Dept
addressing issues that are brought up to stop hostile work environments in hubs
Review from Operations Dept
There needs to be better Communication and STANDARDIZATION!!!
Review from Operations Dept
Provide career development at ALL levels. If you see a team is stuck and cant develop why arent you helping them? Please help retain employees
Review from HR Dept
What did you like most about the interview process?
The agent was responsive and really was proactive.
It was an easy interview
Fast answer of getting hired
The peopple who i talk
It was simple. One phone call and a background check
What would you improve about your company's interview process?
More information about the company
I dont feel anything neefs to be changed
Communicate with interested hirees more direct and punctual.
Review from Product Dept
What makes you most happy at work?
Working with my HRBP peers and my Senior HR manager.
Review from HR Dept
Checking tasks off my list as I complete them.
Review from HR Dept
knowing that other people value my contributions
Review from HR Dept
I'm most happy about engaging with my teammates.
Review from HR Dept
My coworkers that I have built good relationships with
Review from HR Dept
What's going wrong and how can it be improved?
Teams don't really work cohesively. Each project seems to have competing priorities. Planning, and communication of those plans, needs to be improved. I'd recommend utilizing focus groups so teams that are directly impacted by new initiatives have input before rollouts. They don't feel heard.
Review from Operations Dept
We are not being listened to, we are not being invovled with decisions, everything that is coming down from leadership isn't properly communicated and all it feels like is "THIS IS WHAT IS HAPPENING NOW AND YOU"RE GOING TO DEAL WITH IT"
Review from HR Dept
There needs to be a shift in the way leaders are leading. They are not transparent enough for a company they want to move so quickly.
Review from HR Dept
Mgmt makes us feel like peons. Any valid concerns or pain points are never really resolved causing redundant work. We are infantilized even though we are all working towards the same goal and are all adults. Lack of follow through or not getting all the info before presenting a change is frustrating
Review from Product Dept
I am short staffed, and forced to "make it work" due to the budgeting of hours. My abiities are limited. I am not given everything I need to perform my job to the best of my ability.
Review from Operations Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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