-76
NPS
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Herb Chambers
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About Herb Chambers' Brand
The mission of The Herb Chambers Companies is to provide the highest quality service to our customers in the sale and repair of their motor vehicles.
Brand at a Glance
69%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.6/5
Customer Service
Herb Chambers NPS
Herb Chambers's Net Promoter Score (NPS) is a -76 with 10% Promoters, 4% Passives, and 86% Detractors. Net Promoter Score tracks whether Herb Chambers's customers would recommend using the product based on a scale of -100 to 100.
Herb Chambers Overall NPS
| 10% | Promoters |
|---|---|
| 4% | Passives |
| 86% | Detractors |
Herb Chambers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -78 | Feb 2024 | -78 |
Mar 2024 -77 | Mar 2024 | -77 |
Jun 2024 -79 | Jun 2024 | -79 |
Aug 2024 -79 | Aug 2024 | -79 |
Sep 2024 -79 | Sep 2024 | -79 |
Dec 2024 -79 | Dec 2024 | -79 |
Mar 2025 -79 | Mar 2025 | -79 |
Apr 2025 -77 | Apr 2025 | -77 |
May 2025 -75 | May 2025 | -75 |
Jul 2025 -75 | Jul 2025 | -75 |
Aug 2025 -76 | Aug 2025 | -76 |
Dec 2025 -76 | Dec 2025 | -76 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Herb Chambers NPS by Gender
Female customers rated Herb Chambers's NPS 16 points higher than Male customers.
Male
-88
Herb Chambers's NPS was rated -88 by Male customers on Comparably.
4%
Promoters
4%
Passives
92%
Detractors
Female
-72
Herb Chambers's NPS was rated -72 by Female customers on Comparably.
14%
Promoters
0%
Passives
86%
Detractors
Herb Chambers NPS by Ethnicity
Herb Chambers's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -85 | Caucasian | -85 |
Other -60 | Other | -60 |
Herb Chambers NPS by Age
Herb Chambers's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Herb Chambers NPS by Usage
Herb Chambers's NPS was rated the highest by customers who have used Herb Chambers's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -72 | Less than 1 Year | -72 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -86 | 2 to 5 Years | -86 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years -86 | Over 10 Years | -86 |
Herb Chambers Customer Reviews
Out of the 8 Herb Chambers customer reviews 0 were positive and 8 were constructive. Herb Chambers customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Herb Chambers Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Herb Chambers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Herb Chambers Customer Loyalty Score by Gender
Female customers rated Herb Chambers's Customer Loyalty score 25% higher than Male customers.
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Male
63%
Yes
Female
88%
Yes
Herb Chambers Customer Loyalty Score by Ethnicity
Herb Chambers's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Herb Chambers.
73
out of 100
Caucasian
100
out of 100
Other
Herb Chambers Customer Loyalty Score by Age
Herb Chambers's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Herb Chambers.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
36-40 74% | 36-40 | 74% |
41-45 33% | 41-45 | 33% |
46-50 70% | 46-50 | 70% |
51-55 80% | 51-55 | 80% |
56-60 85% | 56-60 | 85% |
61-65 100% | 61-65 | 100% |
66+ 70% | 66+ | 70% |
Herb Chambers Customer Loyalty Score by Usage
Herb Chambers's Customer Loyalty score was rated the highest by customers who have used Herb Chambers's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Herb Chambers Customer Loyalty Score by Industry
Herb Chambers's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Herb Chambers Product Quality
1.5/5
Herb Chambers has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Herb Chambers Product Information
Herb Chambers’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Biotech and Pharmaceuticals industry rated Herb Chambers's product the highest. Reviewers from the Tech industry rated Herb Chambers the lowest at 1.5.
- Website
- http://herbchambers.com/
- Company Size
- 1,001-5,000 Employees
Quick Insights into Herb Chambers Product Quality
Herb Chambers's Product Quality score was rated highest by customers who have used Herb Chambers's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Herb Chambers' Product Quality.
Ranked Herb Chambers Product Quality the Highest
Ranked Herb Chambers Product Quality the Lowest
Herb Chambers Product Quality Score by Gender
Herb Chambers's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Herb Chambers.
Male
1.5/5
Female
1.5/5
Herb Chambers Product Quality Score by Ethnicity
Herb Chambers's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Herb Chambers.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Herb Chambers Product Quality Score by Age
Herb Chambers's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Herb Chambers.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2 | 66+ | 2 |
Herb Chambers Product Quality Score by Usage
Herb Chambers's Product Quality score was rated the highest by customers who have used Herb Chambers's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Herb Chambers Product Quality Score by Industry
Herb Chambers's Product Quality score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Herb Chambers Pricing
Herb Chambers ROI & Value For Money
1.5/5
Herb Chambers has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Herb Chambers Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Biotech and Pharmaceuticals industry. The users from the Accounting industry think that they had the lowest ROI from Herb Chambers.
Quick Insights into Herb Chambers ROI
Herb Chambers's ROI score was rated highest by customers who have used Herb Chambers's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.
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Ranked Herb Chambers ROI the Highest
Ranked Herb Chambers ROI the Lowest
Herb Chambers ROI Score by Gender
Herb Chambers's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Herb Chambers.
Male
1.5/5
Female
1.5/5
Herb Chambers ROI Score by Ethnicity
Herb Chambers's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Herb Chambers.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Herb Chambers ROI Score by Age
Herb Chambers's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Herb Chambers.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
Herb Chambers ROI Score by Usage
Herb Chambers's ROI score was rated the highest by customers who have used Herb Chambers's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Herb Chambers ROI Score by Industry
Herb Chambers's ROI score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Herb Chambers Customer Satisfaction (CSAT)
Herb Chambers Customer Satisfaction (CSAT) Score
7 / 100
Herb Chambers has an overall Customer Satisfaction score of 7 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
4%
Satisfied
3%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
15%
Very Dissatisfied
72%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Herb Chambers Customer Satisfaction
Herb Chambers's Customer Satisfaction score was rated highest by customers from the Biotech and Pharmaceuticals industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Herb Chambers' Customer Satisfaction.
Ranked Herb Chambers Customer Satisfaction the Highest
Ranked Herb Chambers Customer Satisfaction the Lowest
Herb Chambers Customer Satisfaction Score by Gender
Herb Chambers's Customer Satisfaction score was rated 5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Herb Chambers.
5 / 100
MaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 9% | |
Very Dissatisfied | 86% |
5 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 16% | |
Very Dissatisfied | 74% |
Herb Chambers Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Herb Chambers' Customer Satisfaction (CSAT) score was rated 6% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Herb Chambers.
6 / 100
Very Satisfied
3%
Satisfied
3%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
9%
Very Dissatisfied
82%
CSAT according to Other
Herb Chambers' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Herb Chambers.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
80%
Herb Chambers Customer Satisfaction Score by Age
Herb Chambers's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Herb Chambers.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 36-40 | 25% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 13% |
Herb Chambers Customer Satisfaction Score by Usage
Herb Chambers's Customer Satisfaction score was rated the highest by customers who have used Herb Chambers's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Herb Chambers Customer Satisfaction Score by Industry
Herb Chambers's Customer Satisfaction score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Herb Chambers Customer Service
1.6/5
Herb Chambers has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Herb Chambers' overall Customer Service score rated by its users and customers.
About Herb Chambers's Customer Service
Address
259 McGrath Highway, Somerville, MA 02145
Website
http://herbchambers.com/
Phone Number
617 666-8333
Herb Chambers's Social Links
Quick Insights into Herb Chambers Customer Service
Herb Chambers's Customer Service score was rated highest by customers who have used Herb Chambers's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Herb Chambers' Customer Service score.
Ranked Herb Chambers Customer Service the Highest
Ranked Herb Chambers Customer Service the Lowest
Herb Chambers Customer Service Score by Gender
Herb Chambers's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Herb Chambers.
Male
1.5/5
Female
1.5/5
Herb Chambers Customer Service Score by Ethnicity
Herb Chambers's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Herb Chambers.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 2.2 | Other | 2.2 |
Herb Chambers Customer Service Score by Age
Herb Chambers's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Herb Chambers.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2 | 66+ | 2 |
Herb Chambers Customer Service Score by Usage
Herb Chambers's Customer Service score was rated the highest by customers who have used Herb Chambers's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Herb Chambers Customer Service Score by Industry
Herb Chambers's Customer Service score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Tech industry customers.
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Herb Chambers as an Employer
2.5/5
Herb Chambers has a 2.5/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Herb Chambers scored a -76 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of Herb Chambers would recommend the brand to a friend. ENPS measures how likely Herb Chambers employees would recommend working at Herb Chambers to a friend.
Net Promoter Score
-76
NPS Score
| 10% | Promoters |
|---|---|
| 4% | Passive |
| 86% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 42% | Promoters |
|---|---|
| 12% | Passive |
| 46% | Detractors |
