-50
NPS
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Heritage Insurance Holdings
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About Heritage Insurance Holdings' Brand
Heritage Insurance is a property and casualty insurance company that provides personal and commercial residential insurance products.
Brand at a Glance
80%
Customer Loyalty
2.1/5
Product Quality
1.7/5
Pricing
1.9/5
Customer Service
Heritage Insurance Holdings NPS
Heritage Insurance Holdings's Net Promoter Score (NPS) is a -50 with 21% Promoters, 8% Passives, and 71% Detractors. Net Promoter Score tracks whether Heritage Insurance Holdings's customers would recommend using the product based on a scale of -100 to 100.
Heritage Insurance Holdings Overall NPS
| 21% | Promoters |
|---|---|
| 8% | Passives |
| 71% | Detractors |
Heritage Insurance Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Nov 2020 -100 | Nov 2020 | -100 |
Dec 2021 -33 | Dec 2021 | -33 |
May 2022 -50 | May 2022 | -50 |
Jun 2022 -60 | Jun 2022 | -60 |
Jul 2022 -15 | Jul 2022 | -15 |
Sep 2022 -25 | Sep 2022 | -25 |
Nov 2022 -33 | Nov 2022 | -33 |
Dec 2022 -30 | Dec 2022 | -30 |
Jan 2023 -41 | Jan 2023 | -41 |
Apr 2023 -46 | Apr 2023 | -46 |
Oct 2023 -50 | Oct 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Heritage Insurance Holdings NPS by Gender
Female customers rated Heritage Insurance Holdings's NPS 75 points higher than Male customers.
Male
-100
Heritage Insurance Holdings's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-25
Heritage Insurance Holdings's NPS was rated -25 by Female customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Heritage Insurance Holdings NPS by Ethnicity
Heritage Insurance Holdings's NPS was rated -75 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -75 | Caucasian | -75 |
Heritage Insurance Holdings NPS by Age
Heritage Insurance Holdings's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Heritage Insurance Holdings NPS by Usage
Heritage Insurance Holdings's NPS was rated the highest by customers who have used Heritage Insurance Holdings's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Heritage Insurance Holdings Customer Reviews
Out of the 2 Heritage Insurance Holdings customer reviews 0 were positive and 2 were constructive. Heritage Insurance Holdings customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Heritage Insurance Holdings Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Heritage Insurance Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Heritage Insurance Holdings Customer Loyalty Score by Gender
Female customers rated Heritage Insurance Holdings's Customer Loyalty score 15% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Heritage Insurance Holdings.
Male
85%
Yes
Female
100%
Yes
Heritage Insurance Holdings Customer Loyalty Score by Ethnicity
Heritage Insurance Holdings's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Heritage Insurance Holdings.
100
out of 100
Caucasian
Heritage Insurance Holdings Customer Loyalty Score by Age
Heritage Insurance Holdings's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Heritage Insurance Holdings.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 100% | 56-60 | 100% |
66+ 70% | 66+ | 70% |
Heritage Insurance Holdings Customer Loyalty Score by Usage
Heritage Insurance Holdings's Customer Loyalty score was rated the highest by customers who have used Heritage Insurance Holdings's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Heritage Insurance Holdings Product Quality
2.1/5
Heritage Insurance Holdings has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Heritage Insurance Holdings' overall Product Quality score rated by its users and customers.
Heritage Insurance Holdings Product Information
Heritage Insurance Holdings’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- http://www.heritagepci.com/
- Company Size
- 201-500 Employees
Industry
Tech
Banking
FinTech
Quick Insights into Heritage Insurance Holdings Product Quality
Heritage Insurance Holdings's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Heritage Insurance Holdings' Product Quality.
Ranked Heritage Insurance Holdings Product Quality the Highest
Ranked Heritage Insurance Holdings Product Quality the Lowest
Heritage Insurance Holdings Product Quality Score by Gender
Female customers rated Heritage Insurance Holdings's Product Quality score 1.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Heritage Insurance Holdings.
Male
1.5/5
Female
2.7/5
Heritage Insurance Holdings Product Quality Score by Ethnicity
Heritage Insurance Holdings's Product Quality score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Heritage Insurance Holdings.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Heritage Insurance Holdings Product Quality Score by Age
Heritage Insurance Holdings's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Heritage Insurance Holdings.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 2 | 56-60 | 2 |
66+ 1.6 | 66+ | 1.6 |
Heritage Insurance Holdings Product Quality Score by Usage
Heritage Insurance Holdings's Product Quality score was rated the highest by customers who have used Heritage Insurance Holdings's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Heritage Insurance Holdings Pricing
Heritage Insurance Holdings ROI & Value For Money
1.7/5
Heritage Insurance Holdings has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Heritage Insurance Holdings' overall ROI score rated by its users and customers.
Quick Insights into Heritage Insurance Holdings ROI
Heritage Insurance Holdings's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Heritage Insurance Holdings ROI the Highest
Ranked Heritage Insurance Holdings ROI the Lowest
Heritage Insurance Holdings ROI Score by Gender
Female customers rated Heritage Insurance Holdings's ROI score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Heritage Insurance Holdings.
Male
1.5/5
Female
2.5/5
Heritage Insurance Holdings ROI Score by Ethnicity
Heritage Insurance Holdings's ROI score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Heritage Insurance Holdings.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Heritage Insurance Holdings ROI Score by Age
Heritage Insurance Holdings's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Heritage Insurance Holdings.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 2 | 56-60 | 2 |
66+ 1.5 | 66+ | 1.5 |
Heritage Insurance Holdings ROI Score by Usage
Heritage Insurance Holdings's ROI score was rated the highest by customers who have used Heritage Insurance Holdings's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Heritage Insurance Holdings Customer Satisfaction (CSAT)
Heritage Insurance Holdings Customer Satisfaction (CSAT) Score
33 / 100
Heritage Insurance Holdings has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Heritage Insurance Holdings Customer Satisfaction
Heritage Insurance Holdings's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Heritage Insurance Holdings' Customer Satisfaction.
Ranked Heritage Insurance Holdings Customer Satisfaction the Highest
Ranked Heritage Insurance Holdings Customer Satisfaction the Lowest
Heritage Insurance Holdings Customer Satisfaction Score by Gender
Female customers rated Heritage Insurance Holdings's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Heritage Insurance Holdings.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 67% |
67 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Heritage Insurance Holdings Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Heritage Insurance Holdings' Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Heritage Insurance Holdings.
25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
Heritage Insurance Holdings Customer Satisfaction Score by Age
Heritage Insurance Holdings's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Heritage Insurance Holdings.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 33% | |||||||||||||||
| 66+ | 0% |
Heritage Insurance Holdings Customer Satisfaction Score by Usage
Heritage Insurance Holdings's Customer Satisfaction score was rated the highest by customers who have used Heritage Insurance Holdings's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Heritage Insurance Holdings Customer Service
1.9/5
Heritage Insurance Holdings has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About Heritage Insurance Holdings's Customer Service
Address
Tampa, FL
Website
http://www.heritagepci.com/
Quick Insights into Heritage Insurance Holdings Customer Service
Heritage Insurance Holdings's Customer Service score was rated highest by customers ages 56-60, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Heritage Insurance Holdings' Customer Service score.
Ranked Heritage Insurance Holdings Customer Service the Highest
Ranked Heritage Insurance Holdings Customer Service the Lowest
Heritage Insurance Holdings Customer Service Score by Gender
Female customers rated Heritage Insurance Holdings's Customer Service score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Heritage Insurance Holdings.
Male
1.5/5
Female
2.5/5
Heritage Insurance Holdings Customer Service Score by Ethnicity
Heritage Insurance Holdings's Customer Service score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Heritage Insurance Holdings.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Heritage Insurance Holdings Customer Service Score by Age
Heritage Insurance Holdings's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Heritage Insurance Holdings.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 3.1 | 56-60 | 3.1 |
66+ 1.5 | 66+ | 1.5 |
Heritage Insurance Holdings Customer Service Score by Usage
Heritage Insurance Holdings's Customer Service score was rated the highest by customers who have used Heritage Insurance Holdings's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Heritage Insurance Holdings as an Employer
3.2/5
Heritage Insurance Holdings has a 3.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Heritage Insurance Holdings
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Heritage Insurance Holdings scored a -50 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Heritage Insurance Holdings would recommend the brand to a friend. ENPS measures how likely Heritage Insurance Holdings employees would recommend working at Heritage Insurance Holdings to a friend.
Net Promoter Score
-50
NPS Score
| 21% | Promoters |
|---|---|
| 8% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
