HGS USA LLC Employee Reviews
Out of 44 HGS USA LLC employee reviews, 76% were positive. The remaining 24% were constructive reviews with the goal of helping HGS USA LLC improve their work culture. The Customer Support team, with 83% positive reviews, reports the best experience at HGS USA LLC compared to all other departments at the company.
Briefly describe your overall experience at your company
Review from Customer Support Dept
What do you like best about the leadership team?
Cooparative, friendly, nice environment, knowledgable
They are great at leading.
Review from Customer Support Dept
good good system method system
They were understanding of issues outside of work.
Review from Customer Support Dept
It's a very positive environment.
Review from Customer Support Dept
What does the leadership team need to get better at?
There aren't any Leadership reviews of HGS USA LLC yet.
Be the first to contribute a review.
What is the best part about your compensation package?
Incriment, and promotions, other benefits
The best part of my compensation package is the health insurance.
Review from Customer Support Dept
best way to move cannier is good
The account I'm on rewards you for sales and everybody is nice.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
More money since other places are offering 18
Not great. Never get told good job or get help when needed. Underpaid.
What are some of the best things about your team?
I feel comfortable asking questions, and always having help if needed!
good system for public transport drivers
There's a large turnover as call center work isn't for everyone, but the people who stay are great at what they do.
Review from Customer Support Dept
My team supports one another.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
My coworkers were honestly one of the best parts of working here. I enjoyed working with my team and developed great working relationships over nearly five years. They were supportive, hardworking, and always willing to help each other. I have very little negative to say about my coworkers.
Posted 18 days ago
What is most positive about the culture and environment at your company?
Teamwork is most important to the company!
I work from home so the environment is always positive.
Review from Customer Support Dept
great human rights and island called upon
It's lively and happy, everyone gets along for the most part
Review from Customer Support Dept
We are supportive of one another, accomplishing our goals together.
Review from Customer Support Dept
What needs to change to make the company culture better?
The company needs greater transparency, consistency, and respect in how employees are treated. Long-term employees should receive clear feedback, fair opportunities to address concerns, and proper communication before major decisions are made. A stronger culture would recognize loyalty and treatment
Posted 18 days ago
What did you like most about the interview process?
Very friendly, asked great questios
Organized, efficient, relaxed, fair, friendly
Easy not a lot of questions
It was all through the phone and internet.
Review from Customer Support Dept
Friendly straight to the point
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of HGS USA LLC yet.
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What's going wrong and how can it be improved?
Management team is not very helpful. Some Co workers don't do their job which created more work for others
Better pay and overall better opportunities for career advancement
Review from Customer Support Dept
The pay can be improved and more people would want to go to work.
Review from Customer Support Dept
Employees should be paid more for their hard work. The attendance policy should be less strict in order to facilitate a better work/home life balance.
Review from Customer Support Dept
What do you like best about your company?
The best part of my experience was the people I worked with. Over nearly five years, I had the opportunity to work with some genuinely great coworkers who were supportive, hardworking, and willing to help one another. I enjoyed the work itself and valued the relationships I built with my team.
Posted 18 days ago
What would you most like to see improved at your company?
I would most like to see improvements in management communication, transparency, and employee relations. Long-term employees should receive clear feedback and warnings when concerns arise, with a meaningful opportunity to address them before termination. Better raises and recognition for tenure woul
Posted 18 days ago