0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
HIAS
Marketing or Exec? Claim Your Free Account
About HIAS' Brand
HIAS is a Jewish non-profit organization engaged in protecting refugees whose lives are in danger for being who they are.
Brand at a Glance
73%
Customer Loyalty
3.1/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
HIAS NPS
HIAS's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether HIAS's customers would recommend using the product based on a scale of -100 to 100.
HIAS Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
HIAS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -29 | Oct 2022 | -29 |
Jan 2023 -13 | Jan 2023 | -13 |
Feb 2023 0 | Feb 2023 | 0 |
May 2023 10 | May 2023 | 10 |
Jun 2023 9 | Jun 2023 | 9 |
Jul 2023 22 | Jul 2023 | 22 |
Dec 2023 34 | Dec 2023 | 34 |
Jan 2024 17 | Jan 2024 | 17 |
Feb 2024 15 | Feb 2024 | 15 |
Nov 2024 9 | Nov 2024 | 9 |
Jan 2025 4 | Jan 2025 | 4 |
Feb 2025 0 | Feb 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HIAS NPS by Gender
HIAS's NPS was rated -25 by Male customers on Comparably.
Male
-25
HIAS's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
N/A
HIAS's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
HIAS NPS by Usage
HIAS's NPS was rated 34 points by customers who have used HIAS's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
HIAS Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of HIAS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HIAS Customer Loyalty Score by Gender
HIAS's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of HIAS.
Male
78%
Yes
Female
N/A
Yes
HIAS Customer Loyalty Score by Usage
HIAS's Customer Loyalty score was rated 40% by customers who have used HIAS's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
HIAS Product Quality
3.1/5
HIAS has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock HIAS' overall Product Quality score rated by its users and customers.
HIAS Product Information
HIAS’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://hias.org/
- Company Size
- 201-500 Employees
Industry
Tech
Non-Profit
Consumer Services
Quick Insights into HIAS Product Quality
HIAS's Product Quality score was rated highest by customers who have used HIAS's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked HIAS' Product Quality.
Ranked HIAS Product Quality the Highest
HIAS Product Quality Score by Gender
HIAS's Product Quality score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of HIAS.
Male
2.1/5
Female
N/A
HIAS Product Quality Score by Usage
HIAS's Product Quality score was rated 3.5 stars by customers who have used HIAS's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
HIAS Pricing
HIAS ROI & Value For Money
3.1/5
HIAS has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock HIAS' overall ROI score rated by its users and customers.
Quick Insights into HIAS ROI
HIAS's ROI score was rated highest by customers who have used HIAS's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked HIAS' ROI score.
Ranked HIAS ROI the Highest
HIAS ROI Score by Gender
HIAS's ROI score was rated 2.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of HIAS.
Male
2.4/5
Female
N/A
HIAS ROI Score by Usage
HIAS's ROI score was rated 3.5 stars by customers who have used HIAS's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
HIAS Customer Satisfaction (CSAT)
HIAS Customer Satisfaction (CSAT) Score
50 / 100
HIAS has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HIAS Customer Satisfaction
HIAS's Customer Satisfaction score was rated highest by customers who have used HIAS's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked HIAS' Customer Satisfaction.
Ranked HIAS Customer Satisfaction the Highest
HIAS Customer Satisfaction Score by Gender
HIAS's Customer Satisfaction score was rated 25 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of HIAS.
25 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
HIAS Customer Satisfaction Score by Usage
HIAS's Customer Satisfaction score was rated 33 points by customers who have used HIAS's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
HIAS Customer Service
3.1/5
HIAS has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock HIAS' overall Customer Service score rated by its users and customers.
About HIAS's Customer Service
Address
New York City, NY
Website
http://hias.org/
Phone Number
2129674442
Quick Insights into HIAS Customer Service
HIAS's Customer Service score was rated highest by customers who have used HIAS's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked HIAS' Customer Service score.
Ranked HIAS Customer Service the Highest
HIAS Customer Service Score by Gender
HIAS's Customer Service score was rated 2.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of HIAS.
Male
2.4/5
Female
N/A
HIAS Customer Service Score by Usage
HIAS's Customer Service score was rated 3.5 stars by customers who have used HIAS's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
HIAS as an Employer
3.4/5
HIAS has a 3.4/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
HIAS scored a 0 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of HIAS would recommend the brand to a friend. ENPS measures how likely HIAS employees would recommend working at HIAS to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
