Cleo Leadership Employee Reviews
What do you like best about the leadership team?
I like their Transoarency and supoort
Transparency and openness on receiving feedback.
Review from Operations Dept
I like that they are concise and make sure everyone is in the know about new processes, wins, losses. They are very understanding and maintain our culture of empathy.
Review from Operations Dept
I appreciate the bonus time off in the summer and end of year. We have also had some great trainings on trauma informed care and inclusive support which have been wonderful.
Review from Operations Dept
Compassionate and caring considering the realities of living in today's world.
Review from Operations Dept
sincere support, professional, knowledgable, invested
Review from Customer Support Dept
Transparency, honesty, proactive communication, attention to improving process, open to and seeking out feedback, emphasis on DEI
Review from Operations Dept
Passionate and honest and provide a safe supportive work environment.
Review from Operations Dept
They are driven and committed to improving client experiences
The transparency and thorough explanation of current business is so wonderful and exciting.
Review from Operations Dept
Intelligent and dedicated to Cleo
Review from Operations Dept
Transparency, honesty, flexibility, and open to change.
Review from Customer Support Dept
The treat everyone like peers and have a genuine interest in the lives of Cleo employees outside of work.
Review from Operations Dept
everyone is personable and easy to speak to.
I don't know leadership very well outside of member ops leadership, who for the most part is fantastic. My manager (Diana) is an incredible leader. As far as company leadership, I think SJ is inspiring, passionate, relatable and very smart. I appreciate leadership being transparent during All Hands
Review from Operations Dept
they actively try to make this an environment where employees feel valued, appreciated, and trusted. They also try to help us find work/life balance which is not what i am used to!
Review from Operations Dept
Clear with changes and consistent with deliverables
Review from Customer Support Dept
I love how supportive and inclusive the leadership team is.
The emphasis on caring for ourselves and each other is important to me as an employee and as a leader.
Review from Operations Dept
Commitment to member experience, enthusiatic, creative.
Review from Operations Dept
What does the leadership team need to get better at?
Compensation, cost of living and childcare considerations, guides are asked to be on-call and thus pay gor childcare for non-gauranteed hours/pay
Review from Operations Dept
Creating a work environment and culture that is sensitive to the needs of and supports working parents on tge team
Review from Operations Dept
Making priorities clear and modeling professionalism in All Hands meetings.
Review from Customer Support Dept
Prioritization – determining what is mission critical and what is just nice-to-have or top of m