Cleo Employee Reviews
Out of 313 Cleo employee reviews, 89% were positive. The remaining 11% were constructive reviews with the goal of helping Cleo improve their work culture. The Operations team, with 89% positive reviews, reports the best experience at Cleo compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 13% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Operations Dept
What do you like best about the leadership team?
I like their Transoarency and supoort
Transparency and openness on receiving feedback.
Review from Operations Dept
I like that they are concise and make sure everyone is in the know about new processes, wins, losses. They are very understanding and maintain our culture of empathy.
Review from Operations Dept
I appreciate the bonus time off in the summer and end of year. We have also had some great trainings on trauma informed care and inclusive support which have been wonderful.
Review from Operations Dept
Compassionate and caring considering the realities of living in today's world.
Review from Operations Dept
What does the leadership team need to get better at?
Compensation, cost of living and childcare considerations, guides are asked to be on-call and thus pay gor childcare for non-gauranteed hours/pay
Review from Operations Dept
Creating a work environment and culture that is sensitive to the needs of and supports working parents on tge team
Review from Operations Dept
Making priorities clear and modeling professionalism in All Hands meetings.
Review from Customer Support Dept
Prioritization – determining what is mission critical and what is just nice-to-have or top of m
What is the best part about your compensation package?
Best for me is the Flexibility. Would Like some oppoortimuty for part tume health benefits at some level
I feel like it is a competitive wage.
Review from Operations Dept
Combination fair salary with additional compensation for specialist expertise
Review from Operations Dept
I don't know as I am not an a contracted employee but IC
Review from Operations Dept
The Health benefits package is the best.
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Looking at similar companies our benefits are not competitive. Ex: 3,000 Child Care Fund - Maven, 5,000 Professional, Development fund - TLN, 401 K match - multiple companies, Family Planning benefits - surrogacy and adoption not covered, Tech fund, etc.
Review from Operations Dept
Even though there is a need for more specialists sessions across all 3 products, only 2 of the products have made them available which has limited my availability to be compensated as a specialist in my field. Additionally, full time and senior guides are not offered paid holidays, only 2 floating.
Review from Operations Dept
I feel that my pay rate is not comparable to the industry standard.
Review from Operations Dept
Salaries are not competitive while workload expectations continue to increase.
Review from Operations Dept
Asked to work an increasingly unflexible job that has not accountsd for the added demands on working parents' time and childcare costs
Review from Operations Dept
What are some of the best things about your team?
The way people pitch in to help is remarkable, offering valuable feedback and being flexible and understanding about our life challenges although we all work very remotely
Review from Operations Dept
I havent been with Cleo long but my time us welcoming and suportive and works as a team
Always learning new things, great culture, fast-paced, room for error, room to be innovate
Review from Operations Dept
Everyone is understanding and amazing at what they do. Quick to jump in and help and vocal when they need support themselves.
Review from Operations Dept
The way our team collaborates and supports one another is unparalleled. I know I can go to my team for help with members, a virtual hug, and a laugh. Best!
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of Cleo yet.
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What is most positive about the culture and environment at your company?
So far a positive thing is the family friendky welcoming ciulture
Giving, receiving, and implementing feedback
Review from Operations Dept
Everyone loves doing what we do. We are supporting people, we are making others' lives easier and we believe in what we do. We apply it to our members as well as to ourselves.
Review from Operations Dept
I appreciate the work that is being done on for neurodiverse families. Everyone on my team is passionate about what they do and it's infectious.
Review from Operations Dept
Their ability to hear feedback
Review from Operations Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of Cleo yet.
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What did you like most about the interview process?
There aren't any Interviews reviews of Cleo yet.
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What would you improve about your company's interview process?
There aren't any Interviews reviews of Cleo yet.
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What makes you most happy at work?
The family wins and the way we work transforms people's lives.
Review from Operations Dept
Working from home makes days more comforable and no commute. Problem solving on my own and with my team
Having fun meetings and Fridays
Review from Operations Dept
That I'm doing what I love. I get to support others and share member experiences, be there to listen, validate, change things for the better.
Review from Operations Dept
When I'm able to do support families that are within my scope of expertise.
Review from Operations Dept
What's going wrong and how can it be improved?
I have a desire to promote within the company and use my skills and expertise to improve the experience of our members. However, there is no upward mobility for my organization, there is no step system in place, and an overall lack of investment in personal growth of their employees
Review from Operations Dept
What do you like best about your company?
There aren't any Outlook reviews of Cleo yet.
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What would you most like to see improved at your company?
There aren't any Outlook reviews of Cleo yet.
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