Cleo Employee Reviews
Out of 313 Cleo employee reviews, 89% were positive. The remaining 11% were constructive reviews with the goal of helping Cleo improve their work culture. The Operations team, with 89% positive reviews, reports the best experience at Cleo compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 13% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Compensation, cost of living and childcare considerations, guides are asked to be on-call and thus pay gor childcare for non-gauranteed hours/pay
Review from Operations Dept
Creating a work environment and culture that is sensitive to the needs of and supports working parents on tge team
Review from Operations Dept
Making priorities clear and modeling professionalism in All Hands meetings.
Review from Customer Support Dept
Prioritization – determining what is mission critical and what is just nice-to-have or top of m
Why do you feel undervalued and what would make you feel better about your compensation?
Looking at similar companies our benefits are not competitive. Ex: 3,000 Child Care Fund - Maven, 5,000 Professional, Development fund - TLN, 401 K match - multiple companies, Family Planning benefits - surrogacy and adoption not covered, Tech fund, etc.
Review from Operations Dept
Even though there is a need for more specialists sessions across all 3 products, only 2 of the products have made them available which has limited my availability to be compensated as a specialist in my field. Additionally, full time and senior guides are not offered paid holidays, only 2 floating.
Review from Operations Dept
I feel that my pay rate is not comparable to the industry standard.
Review from Operations Dept
Salaries are not competitive while workload expectations continue to increase.
Review from Operations Dept
Asked to work an increasingly unflexible job that has not accountsd for the added demands on working parents' time and childcare costs
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of Cleo yet.
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What needs to change to make the company culture better?
There aren't any Environment reviews of Cleo yet.
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What would you improve about your company's interview process?
There aren't any Interviews reviews of Cleo yet.
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What's going wrong and how can it be improved?
I have a desire to promote within the company and use my skills and expertise to improve the experience of our members. However, there is no upward mobility for my organization, there is no step system in place, and an overall lack of investment in personal growth of their employees
Review from Operations Dept
What would you most like to see improved at your company?
There aren't any Outlook reviews of Cleo yet.
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