-17
NPS
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Higginbotham Headquarters
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About Higginbotham Headquarters' Brand
Higginbotham is a single source solution for insurance and financial services that ranks by revenue as the nation’s 27th largest independent insurance broker.
Brand at a Glance
54%
Customer Loyalty
3.2/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
Higginbotham Headquarters NPS
Higginbotham Headquarters's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Higginbotham Headquarters's customers would recommend using the product based on a scale of -100 to 100.
Higginbotham Headquarters Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Higginbotham Headquarters NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Mar 2022 0 | Mar 2022 | 0 |
Jun 2023 33 | Jun 2023 | 33 |
Jan 2024 25 | Jan 2024 | 25 |
Feb 2025 0 | Feb 2025 | 0 |
Jul 2025 -17 | Jul 2025 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Higginbotham Headquarters NPS by Ethnicity
Higginbotham Headquarters's NPS was rated 25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 25 | Caucasian | 25 |
Higginbotham Headquarters Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Higginbotham Headquarters users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Higginbotham Headquarters Customer Loyalty Score by Ethnicity
Higginbotham Headquarters's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Higginbotham Headquarters.
55
out of 100
Caucasian
Higginbotham Headquarters Product Quality
3.2/5
Higginbotham Headquarters has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Higginbotham Headquarters Product Information
Higginbotham Headquarters’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.higginbotham.net/
- Company Size
- 501-1,000 Employees
Industry
Insurance
Quick Insights into Higginbotham Headquarters Product Quality
Higginbotham Headquarters's Product Quality score was rated highest by Caucasian customers.
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Ranked Higginbotham Headquarters Product Quality the Highest
Higginbotham Headquarters Product Quality Score by Ethnicity
Higginbotham Headquarters's Product Quality score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Higginbotham Headquarters.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Higginbotham Headquarters Pricing
Higginbotham Headquarters ROI & Value For Money
2.8/5
Higginbotham Headquarters has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into Higginbotham Headquarters ROI
Higginbotham Headquarters's ROI score was rated highest by Caucasian customers.
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Ranked Higginbotham Headquarters ROI the Highest
Higginbotham Headquarters ROI Score by Ethnicity
Higginbotham Headquarters's ROI score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Higginbotham Headquarters.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Higginbotham Headquarters Customer Satisfaction (CSAT)
Higginbotham Headquarters Customer Satisfaction (CSAT) Score
40 / 100
Higginbotham Headquarters has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Higginbotham Headquarters Customer Satisfaction
Higginbotham Headquarters's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Higginbotham Headquarters Customer Satisfaction the Highest
Higginbotham Headquarters Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Higginbotham Headquarters' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Higginbotham Headquarters.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
Higginbotham Headquarters Customer Service
2.8/5
Higginbotham Headquarters has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Higginbotham Headquarters's Customer Service
Address
500 W. 13th Street, Fort Worth, TX 76102
Website
http://www.higginbotham.net/
Phone Number
800-728-2374
Quick Insights into Higginbotham Headquarters Customer Service
Higginbotham Headquarters's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Higginbotham Headquarters' Customer Service score.
Ranked Higginbotham Headquarters Customer Service the Highest
Higginbotham Headquarters Customer Service Score by Ethnicity
Higginbotham Headquarters's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Higginbotham Headquarters.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Higginbotham Headquarters as an Employer
3.7/5
Higginbotham Headquarters has a 3.7/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Higginbotham Headquarters scored a -17 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Higginbotham Headquarters would recommend the brand to a friend. ENPS measures how likely Higginbotham Headquarters employees would recommend working at Higginbotham Headquarters to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 41% | Promoters |
|---|---|
| 17% | Passive |
| 42% | Detractors |
