0
NPS
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Hillel International
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About Hillel International's Brand
Hillel International is the world's largest Jewish college organization.
Brand at a Glance
49%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Hillel International NPS
Hillel International's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether Hillel International's customers would recommend using the product based on a scale of -100 to 100.
Hillel International Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
Hillel International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 33 | Jan 2023 | 33 |
Apr 2023 0 | Apr 2023 | 0 |
Nov 2024 0 | Nov 2024 | 0 |
Dec 2024 -17 | Dec 2024 | -17 |
May 2026 -1 | May 2026 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hillel International Customer Reviews
Out of the 2 Hillel International customer reviews 2 were positive and 0 were constructive. Hillel International customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Hillel International Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of Hillel International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hillel International Product Quality
3.2/5
Hillel International has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Hillel International Product Information
Hillel International’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://hillel.org/
- Company Size
- 501-1,000 Employees
Industry
Tech
Consumer Services
Productivity
Hillel International Pricing
Hillel International ROI & Value For Money
3.2/5
Hillel International has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Hillel International Customer Satisfaction (CSAT)
Hillel International Customer Satisfaction (CSAT) Score
34 / 100
Hillel International has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
17%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hillel International Customer Service
3.3/5
Hillel International has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Hillel International's Customer Service
Address
Arthur and Rochelle Belfer Building, 800 Eighth Street, Washington, DC
Website
http://hillel.org/
Phone Number
(202) 449-6500
Hillel International as an Employer
3.3/5
Hillel International has a 3.3/5 stars for its overall company culture rated by their employees
bottom
35%
CEO of Hillel International
In the Bottom 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Hillel International scored a 0 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Hillel International would recommend the brand to a friend. ENPS measures how likely Hillel International employees would recommend working at Hillel International to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
