34
NPS
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Brand Page
Hire IT People
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About Hire IT People's Brand
We provide on-site temporary and Full-Time I.T Staffing Solutions in the United States, please call at (800) 693-8939 or email [email protected].
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Hire IT People NPS
Hire IT People's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Hire IT People's customers would recommend using the product based on a scale of -100 to 100.
Hire IT People Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Hire IT People NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
Nov 2022 0 | Nov 2022 | 0 |
Feb 2023 33 | Feb 2023 | 33 |
May 2023 50 | May 2023 | 50 |
Sep 2023 60 | Sep 2023 | 60 |
Jul 2024 33 | Jul 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hire IT People Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Hire IT People users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hire IT People Product Quality
3.2/5
Hire IT People has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Hire IT People's overall Product Quality score rated by its users and customers.
Hire IT People Product Information
Hire IT People’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.hireitpeople.com
- Company Size
- 51-200 Employees
Industry
Staffing and Recruiting
Hire IT People Pricing
Hire IT People ROI & Value For Money
1.5/5
Hire IT People has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Hire IT People Customer Satisfaction (CSAT)
Hire IT People Customer Satisfaction (CSAT) Score
33 / 100
Hire IT People has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hire IT People Customer Service
1.5/5
Hire IT People has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hire IT People's overall Customer Service score rated by its users and customers.
About Hire IT People's Customer Service
Address
6 Auer Ct, East Brunswick, NJ 08816
Website
http://www.hireitpeople.com
Phone Number
8006938939
Hire IT People's Social Links
Hire IT People as an Employer
4.8/5
Hire IT People has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Hire IT People scored a 34 for Net Promoter Score and a 77 for Employee Net Promoter Score. NPS gauges how likely a customer of Hire IT People would recommend the brand to a friend. ENPS measures how likely Hire IT People employees would recommend working at Hire IT People to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
77
eNPS Score
| 87% | Promoters |
|---|---|
| 3% | Passive |
| 10% | Detractors |
