-10
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Hivee
Marketing or Exec? Claim Your Free Account
About Hivee's Brand
We teach your home to be aware of it's environment to make intelligent decisions for your comfort, security and energy-savings.
Brand at a Glance
61%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
Hivee NPS
Hivee's Net Promoter Score (NPS) is a -10 with 45% Promoters, 0% Passives, and 55% Detractors. Net Promoter Score tracks whether Hivee's customers would recommend using the product based on a scale of -100 to 100.
Hivee Overall NPS
| 45% | Promoters |
|---|---|
| 0% | Passives |
| 55% | Detractors |
Hivee NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Oct 2020 -100 | Oct 2020 | -100 |
Dec 2020 -50 | Dec 2020 | -50 |
Jan 2021 -60 | Jan 2021 | -60 |
Jun 2021 -15 | Jun 2021 | -15 |
Nov 2021 -25 | Nov 2021 | -25 |
Feb 2022 -20 | Feb 2022 | -20 |
Mar 2022 -27 | Mar 2022 | -27 |
Apr 2022 -33 | Apr 2022 | -33 |
Jul 2022 -11 | Jul 2022 | -11 |
Jan 2023 -15 | Jan 2023 | -15 |
Jul 2024 -10 | Jul 2024 | -10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hivee NPS by Usage
Hivee's NPS was rated -34 points by customers who have used Hivee's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -34 | Over 10 Years | -34 |
Hivee Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of Hivee users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hivee Customer Loyalty Score by Usage
Hivee's Customer Loyalty score was rated 70% by customers who have used Hivee's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Hivee Product Quality
3.4/5
Hivee has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Hivee's overall Product Quality score rated by its users and customers.
Hivee Product Information
Hivee’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://hivee.io
- Company Size
- 1-10 Employees
Quick Insights into Hivee Product Quality
Hivee's Product Quality score was rated highest by customers who have used Hivee's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Hivee's Product Quality.
Ranked Hivee Product Quality the Highest
Hivee Product Quality Score by Usage
Hivee's Product Quality score was rated 3.2 stars by customers who have used Hivee's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Hivee Pricing
Hivee ROI & Value For Money
3.3/5
Hivee has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Hivee's overall ROI score rated by its users and customers.
Quick Insights into Hivee ROI
Hivee's ROI score was rated highest by customers who have used Hivee's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Hivee's ROI score.
Ranked Hivee ROI the Highest
Hivee ROI Score by Usage
Hivee's ROI score was rated 3.1 stars by customers who have used Hivee's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Hivee Customer Satisfaction (CSAT)
Hivee Customer Satisfaction (CSAT) Score
42 / 100
Hivee has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
8%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hivee Customer Service
3.4/5
Hivee has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Hivee's overall Customer Service score rated by its users and customers.
About Hivee's Customer Service
Website
http://hivee.io
Quick Insights into Hivee Customer Service
Hivee's Customer Service score was rated highest by customers who have used Hivee's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Hivee's Customer Service score.
Ranked Hivee Customer Service the Highest
Hivee Customer Service Score by Usage
Hivee's Customer Service score was rated 2.9 stars by customers who have used Hivee's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Hivee as an Employer
2.4/5
Hivee has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Hivee scored a -10 for Net Promoter Score and a -48 for Employee Net Promoter Score. NPS gauges how likely a customer of Hivee would recommend the brand to a friend. ENPS measures how likely Hivee employees would recommend working at Hivee to a friend.
Net Promoter Score
-10
NPS Score
| 45% | Promoters |
|---|---|
| 0% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
-48
eNPS Score
| 22% | Promoters |
|---|---|
| 8% | Passive |
| 70% | Detractors |
