0
NPS
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Hofstra University
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About Hofstra University's Brand
Hofstra University is a private, non-profit, nonsectarian institution located in the village of Hempstead, New York
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3/5
Customer Service
Hofstra University NPS
Hofstra University's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Hofstra University's customers would recommend using the product based on a scale of -100 to 100.
Hofstra University Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Hofstra University NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Sep 2023 0 | Sep 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hofstra University Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Hofstra University users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hofstra University Product Quality
3.2/5
Hofstra University has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Hofstra University's overall Product Quality score rated by its users and customers.
Hofstra University Product Information
Hofstra University’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.hofstra.edu/home/
- Company Size
- 201-500 Employees
Industry
Tech
Education
Hofstra University Pricing
Hofstra University ROI & Value For Money
3/5
Hofstra University has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Hofstra University Customer Satisfaction (CSAT)
Hofstra University Customer Satisfaction (CSAT) Score
50 / 100
Hofstra University has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hofstra University Customer Service
3/5
Hofstra University has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Hofstra University's overall Customer Service score rated by its users and customers.
About Hofstra University's Customer Service
Address
Hempstead, NY 11549
Website
http://www.hofstra.edu/home/
Phone Number
(516) 463-6600
Hofstra University as an Employer
Consumer vs. Employees
Hofstra University scored a 0 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Hofstra University would recommend the brand to a friend. ENPS measures how likely Hofstra University employees would recommend working at Hofstra University to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
