0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Home Performance Alliance, Inc.
Marketing or Exec? Claim Your Free Account
About Home Performance Alliance, Inc. Brand
Home Performance Alliance is a company that helps consumers with the decor and quality of their living spaces.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Home Performance Alliance, Inc. NPS
Home Performance Alliance, Inc.'s Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Home Performance Alliance, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Home Performance Alliance, Inc. Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Home Performance Alliance, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
Nov 2023 0 | Nov 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Home Performance Alliance, Inc. Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Home Performance Alliance, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Home Performance Alliance, Inc. Product Quality
2.7/5
Home Performance Alliance, Inc. has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Home Performance Alliance, Inc. overall Product Quality score rated by its users and customers.
Home Performance Alliance, Inc. Product Information
Home Performance Alliance, Inc.’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.hpawindows.com/
- Company Size
- 1-10 Employees
Home Performance Alliance, Inc. Pricing
Home Performance Alliance, Inc. ROI & Value For Money
2.7/5
Home Performance Alliance, Inc. has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Home Performance Alliance, Inc. overall ROI score rated by its users and customers.
Home Performance Alliance, Inc. Customer Satisfaction (CSAT)
Home Performance Alliance, Inc. Customer Satisfaction (CSAT) Score
50 / 100
Home Performance Alliance, Inc. has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Home Performance Alliance, Inc. Customer Service
2.7/5
Home Performance Alliance, Inc. has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Home Performance Alliance, Inc. overall Customer Service score rated by its users and customers.
About Home Performance Alliance, Inc.'s Customer Service
Address
13575 58th Street N., Clearwater, FL 33760
Website
http://www.hpawindows.com/
Phone Number
727 3267331
Home Performance Alliance, Inc. as an Employer
Consumer vs. Employees
Home Performance Alliance, Inc. scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Home Performance Alliance, Inc. would recommend the brand to a friend. ENPS measures how likely Home Performance Alliance, Inc. employees would recommend working at Home Performance Alliance, Inc. to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
