80
NPS
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Homeboy Industries
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About Homeboy Industries' Brand
Homeboy Industries provides hope, training, and support to formerly gang-involved and previously incarcerated men and women.
Brand at a Glance
65%
Customer Loyalty
3.6/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Homeboy Industries NPS
Homeboy Industries's Net Promoter Score (NPS) is a 80 with 90% Promoters, 0% Passives, and 10% Detractors. Net Promoter Score tracks whether Homeboy Industries's customers would recommend using the product based on a scale of -100 to 100.
Homeboy Industries Overall NPS
| 90% | Promoters |
|---|---|
| 0% | Passives |
| 10% | Detractors |
Homeboy Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Feb 2023 100 | Feb 2023 | 100 |
Mar 2023 100 | Mar 2023 | 100 |
Jul 2023 100 | Jul 2023 | 100 |
Sep 2023 71 | Sep 2023 | 71 |
Jan 2025 75 | Jan 2025 | 75 |
May 2025 77 | May 2025 | 77 |
Dec 2025 80 | Dec 2025 | 80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Homeboy Industries Customer Reviews
Out of the 2 Homeboy Industries customer reviews 2 were positive and 0 were constructive. Homeboy Industries customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Homeboy Industries Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Homeboy Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Homeboy Industries Product Quality
3.6/5
Homeboy Industries has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Homeboy Industries Product Information
Homeboy Industries’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Consumer Services
Education
Homeboy Industries Pricing
Homeboy Industries ROI & Value For Money
3.9/5
Homeboy Industries has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Homeboy Industries Customer Satisfaction (CSAT)
Homeboy Industries Customer Satisfaction (CSAT) Score
67 / 100
Homeboy Industries has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Homeboy Industries Customer Service
3.7/5
Homeboy Industries has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Homeboy Industries's Customer Service
Address
130 Bruno St, Los Angeles, CA
Website
http://www.homeboyindustries.org/
Phone Number
3235261257
Homeboy Industries as an Employer
4.2/5
Homeboy Industries has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Homeboy Industries scored a 80 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Homeboy Industries would recommend the brand to a friend. ENPS measures how likely Homeboy Industries employees would recommend working at Homeboy Industries to a friend.
Net Promoter Score
80
NPS Score
| 90% | Promoters |
|---|---|
| 0% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
