-94
NPS
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Hometown America
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About Hometown America's Brand
Brand at a Glance
73%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Hometown America NPS
Hometown America's Net Promoter Score (NPS) is a -94 with 2% Promoters, 2% Passives, and 96% Detractors. Net Promoter Score tracks whether Hometown America's customers would recommend using the product based on a scale of -100 to 100.
Hometown America Overall NPS
| 2% | Promoters |
|---|---|
| 2% | Passives |
| 96% | Detractors |
Hometown America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2025 -91 | Mar 2025 | -91 |
Apr 2025 -91 | Apr 2025 | -91 |
May 2025 -91 | May 2025 | -91 |
Jun 2025 -91 | Jun 2025 | -91 |
Jul 2025 -92 | Jul 2025 | -92 |
Aug 2025 -94 | Aug 2025 | -94 |
Oct 2025 -94 | Oct 2025 | -94 |
Dec 2025 -94 | Dec 2025 | -94 |
Feb 2026 -94 | Feb 2026 | -94 |
Mar 2026 -94 | Mar 2026 | -94 |
May 2026 -94 | May 2026 | -94 |
Jun 2026 -94 | Jun 2026 | -94 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hometown America NPS by Gender
Female customers rated Hometown America's NPS 5 points higher than Male customers.
Male
-100
Hometown America's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-95
Hometown America's NPS was rated -95 by Female customers on Comparably.
0%
Promoters
5%
Passives
95%
Detractors
Hometown America NPS by Ethnicity
Hometown America's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -96 | Caucasian | -96 |
Other -100 | Other | -100 |
Hometown America NPS by Age
Hometown America's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Hometown America NPS by Usage
Hometown America's NPS was rated the highest by customers who have used Hometown America's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -92 | 5 to 10 Years | -92 |
Over 10 Years -94 | Over 10 Years | -94 |
Hometown America Customer Reviews
Out of the 11 Hometown America customer reviews 0 were positive and 11 were constructive. Hometown America customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Hometown America Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Hometown America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hometown America Customer Loyalty Score by Gender
Male customers rated Hometown America's Customer Loyalty score 4% higher than Female customers.
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Male
82%
Yes
Female
78%
Yes
Hometown America Customer Loyalty Score by Ethnicity
Hometown America's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hometown America.
74
out of 100
Caucasian
84
out of 100
Other
Hometown America Customer Loyalty Score by Age
Hometown America's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Hometown America.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 78% | 51-55 | 78% |
56-60 79% | 56-60 | 79% |
61-65 61% | 61-65 | 61% |
66+ 85% | 66+ | 85% |
Hometown America Customer Loyalty Score by Usage
Hometown America's Customer Loyalty score was rated the highest by customers who have used Hometown America's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Hometown America Customer Loyalty Score by Industry
Hometown America's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Hometown America Product Quality
1.5/5
Hometown America has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Hometown America Product Information
Hometown America’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Hometown America's product the highest. Reviewers from the Tech industry rated Hometown America the lowest at 1.5.
- Company Size
- 201-500 Employees
Industry
Real Estate
Quick Insights into Hometown America Product Quality
Hometown America's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.
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Ranked Hometown America Product Quality the Highest
Ranked Hometown America Product Quality the Lowest
Hometown America Product Quality Score by Gender
Hometown America's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Hometown America.
Male
1.5/5
Female
1.5/5
Hometown America Product Quality Score by Ethnicity
Hometown America's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hometown America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Hometown America Product Quality Score by Age
Hometown America's Product Quality score was rated 1.5 stars by customers ages 51-55 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Hometown America.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Hometown America Product Quality Score by Usage
Hometown America's Product Quality score was rated 1.5 stars by customers who have used Hometown America's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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Hometown America Product Quality Score by Industry
Hometown America's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Hometown America Pricing
Hometown America ROI & Value For Money
1.5/5
Hometown America has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Hometown America Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Education industry think that they had the lowest ROI from Hometown America.
Quick Insights into Hometown America ROI
Hometown America's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.
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Ranked Hometown America ROI the Highest
Ranked Hometown America ROI the Lowest
Hometown America ROI Score by Gender
Hometown America's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Hometown America.
Male
1.5/5
Female
1.5/5
Hometown America ROI Score by Ethnicity
Hometown America's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hometown America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Hometown America ROI Score by Age
Hometown America's ROI score was rated 1.5 stars by customers ages 51-55 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Hometown America.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Hometown America ROI Score by Usage
Hometown America's ROI score was rated the highest by customers who have used Hometown America's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Hometown America ROI Score by Industry
Hometown America's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Hometown America Customer Satisfaction (CSAT)
Hometown America Customer Satisfaction (CSAT) Score
4 / 100
Hometown America has an overall Customer Satisfaction score of 4 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
1%
Satisfied
3%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
29%
Very Dissatisfied
59%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hometown America Customer Satisfaction
Hometown America's Customer Satisfaction score was rated highest by customers who have used Hometown America's products/services for Over 10 Years, and rated lowest by customers from the Tech industry.
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Ranked Hometown America Customer Satisfaction the Highest
Ranked Hometown America Customer Satisfaction the Lowest
Hometown America Customer Satisfaction Score by Gender
Female customers rated Hometown America's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Hometown America.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 33% | |
Very Dissatisfied | 61% |
2 / 100
FemaleVery Satisfied | 2% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 27% | |
Very Dissatisfied | 64% |
Hometown America Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hometown America's Customer Satisfaction (CSAT) score was rated 2% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hometown America.
2 / 100
Very Satisfied
2%
Satisfied
0%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
31%
Very Dissatisfied
59%
CSAT according to Other
Hometown America's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hometown America.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
27%
Very Dissatisfied
73%
Hometown America Customer Satisfaction Score by Age
Hometown America's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Hometown America.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 3% |
Hometown America Customer Satisfaction Score by Usage
Hometown America's Customer Satisfaction score was rated the highest by customers who have used Hometown America's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Hometown America Customer Satisfaction Score by Industry
Hometown America's Customer Satisfaction score was rated 0 points by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Hometown America Customer Satisfaction Score by Industry",
"text": "Hometown America's Customer Satisfaction score was rated 0 points by both Accounting and Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Hometown America's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Hometown America's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Hometown America's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Hometown America's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Real Estate",
"groupId": 554,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Hometown America's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Hometown America Customer Service
1.5/5
Hometown America has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Hometown America's Customer Service
Address
Chicago, IL
Website
http://www.hometownamerica.com/
Phone Number
312-604-7500
Quick Insights into Hometown America Customer Service
Hometown America's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Hometown America's Customer Service score.
Ranked Hometown America Customer Service the Highest
Ranked Hometown America Customer Service the Lowest
Hometown America Customer Service Score by Gender
Hometown America's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hometown America.
Male
1.5/5
Female
1.5/5
Hometown America Customer Service Score by Ethnicity
Hometown America's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hometown America.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Hometown America Customer Service Score by Age
Hometown America's Customer Service score was rated 1.5 stars by customers ages 51-55 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Hometown America.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Hometown America Customer Service Score by Usage
Hometown America's Customer Service score was rated 1.5 stars by customers who have used Hometown America's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Hometown America Customer Service Score by Industry
Hometown America's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Hometown America as an Employer
2.5/5
Hometown America has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Hometown America scored a -94 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Hometown America would recommend the brand to a friend. ENPS measures how likely Hometown America employees would recommend working at Hometown America to a friend.
Net Promoter Score
-94
NPS Score
| 2% | Promoters |
|---|---|
| 2% | Passive |
| 96% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 43% | Promoters |
|---|---|
| 7% | Passive |
| 50% | Detractors |
