-21
NPS
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Brand Page
HomeX
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About HomeX's Brand
HomeX is a first-of-its-kind home services platform for both homeowners and service providers, designed to radically improve the complex and fragmented home services industry. Providing quick, trusted solutions for heating, cooling, plumbing, electrical, and appliance issues, HomeX is simplifying maintenance and troubleshooting for homeowners. Scaled amid COVID-19, HomeX Remote Assist provides virtual, personalized solutions to homeowners with expert guidance through video, call, or chat. HomeX also provides a suite of business solutions to help established local service companies thrive by automating their booking, driving qualified demand, simplifying their operations, and improving their holistic customer experience.
Brand at a Glance
61%
Customer Loyalty
3.3/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
HomeX NPS
HomeX's Net Promoter Score (NPS) is a -21 with 29% Promoters, 21% Passives, and 50% Detractors. Net Promoter Score tracks whether HomeX's customers would recommend using the product based on a scale of -100 to 100.
HomeX Overall NPS
| 29% | Promoters |
|---|---|
| 21% | Passives |
| 50% | Detractors |
HomeX NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Dec 2020 -33 | Dec 2020 | -33 |
Mar 2021 -50 | Mar 2021 | -50 |
Feb 2022 -60 | Feb 2022 | -60 |
May 2022 -66 | May 2022 | -66 |
Jun 2022 -43 | Jun 2022 | -43 |
Aug 2022 -25 | Aug 2022 | -25 |
Jan 2023 -33 | Jan 2023 | -33 |
May 2023 -20 | May 2023 | -20 |
Sep 2023 -33 | Sep 2023 | -33 |
Nov 2023 -24 | Nov 2023 | -24 |
Feb 2024 -22 | Feb 2024 | -22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HomeX Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of HomeX users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HomeX Product Quality
3.3/5
HomeX has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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HomeX Product Information
HomeX’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.homex.com
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
HomeX Pricing
HomeX ROI & Value For Money
3.1/5
HomeX has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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HomeX Customer Satisfaction (CSAT)
HomeX Customer Satisfaction (CSAT) Score
55 / 100
HomeX has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
44%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
11%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HomeX Customer Service
3.1/5
HomeX has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About HomeX's Customer Service
Address
333 N Michigan Avenue, Chicago, IL 60601
Website
http://www.homex.com
Phone Number
1 (855) 546-0652
HomeX's Social Links
HomeX as an Employer
4.3/5
HomeX has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
HomeX scored a -21 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of HomeX would recommend the brand to a friend. ENPS measures how likely HomeX employees would recommend working at HomeX to a friend.
Net Promoter Score
-21
NPS Score
| 29% | Promoters |
|---|---|
| 21% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 65% | Promoters |
|---|---|
| 9% | Passive |
| 26% | Detractors |
