I tried to get a hold of a human to talk to someone about canceling a reservation. And all I got was a run around from some virtual agent and it hung up on me three times I never did get a chance to cancel the reservation. I think what needs to be done is someone needs to be answering the phone.

Other Employee Reviews for Hotels.com

Briefly describe your overall experience at your company

Professionalism is well practiced, no negative energy is present.

Briefly describe your overall experience at your company

Great people, great tech, large opportunity

What is the best part about your compensation package?

I get time off every once in a while
Compensation review

What can this brand most improve?

The absolute worst customer service. The online chat was not helpful at all and did not take ownership of any wrongdoing

What can this brand most improve?

Stop making excuses , false promises and simply refund as promised in writing

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