A few years ago, I could call customer service and make changes or resolve issues fairly quickly. Now, it is impossible to get ahold of a someone and when I do, they are now willing to go that extra mile to help me out. My recent change to a reservations was horrible and I am not happy.

Other Employee Reviews for Hotels.com

Briefly describe your overall experience at your company

Professionalism is well practiced, no negative energy is present.

Briefly describe your overall experience at your company

Great people, great tech, large opportunity

What is the best part about your compensation package?

I get time off every once in a while
Compensation review

What can this brand most improve?

The absolute worst customer service. The online chat was not helpful at all and did not take ownership of any wrongdoing

What can this brand most improve?

Stop making excuses , false promises and simply refund as promised in writing

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