Hotels.com – Follow up for customer issues.

Hotels.com Claimed Company

Online accommodation booking website read more

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Follow up for customer issues.

Briefly describe your overall experience at your company

Great people, great tech, large opportunity

What can this brand most improve?

The absolute worst customer service. The online chat was not helpful at all and did not take ownership of any wrongdoing

What can this brand most improve?

Stop making excuses , false promises and simply refund as promised in writing

What do you like best about the leadership team?

they are extremley supportive and im thankful
Leadership review

What can this brand most improve?

Customer engagement. After being no help, i received a msg that my call disconnected prior to it actually doing so.

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