No one at your company takes personal responsibility for anything. Your company listed a hotel on your website with photos showing cleanliness. That's not what I received, and could not leave having booked it as a handicap room. The accompanying bathroom could not be used. No one has helped

Other Employee Reviews for Hotels.com

Briefly describe your overall experience at your company

Professionalism is well practiced, no negative energy is present.

Briefly describe your overall experience at your company

Great people, great tech, large opportunity

What is the best part about your compensation package?

I get time off every once in a while
Compensation review

What can this brand most improve?

The absolute worst customer service. The online chat was not helpful at all and did not take ownership of any wrongdoing

What can this brand most improve?

Stop making excuses , false promises and simply refund as promised in writing

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