34
NPS
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Brand Page
HRC Fertility
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About HRC Fertility's Brand
Advanced Fertility Treatments
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
2.2/5
Pricing
2/5
Customer Service
HRC Fertility NPS
HRC Fertility's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether HRC Fertility's customers would recommend using the product based on a scale of -100 to 100.
HRC Fertility Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
HRC Fertility NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Oct 2024 0 | Oct 2024 | 0 |
Feb 2025 33 | Feb 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HRC Fertility Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of HRC Fertility users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HRC Fertility Product Quality
2.7/5
HRC Fertility has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock HRC Fertility's overall Product Quality score rated by its users and customers.
HRC Fertility Product Information
HRC Fertility’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.havingbabies.com
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
HRC Fertility Pricing
HRC Fertility ROI & Value For Money
2.2/5
HRC Fertility has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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HRC Fertility Customer Satisfaction (CSAT)
HRC Fertility Customer Satisfaction (CSAT) Score
50 / 100
HRC Fertility has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HRC Fertility Customer Service
2/5
HRC Fertility has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About HRC Fertility's Customer Service
Address
333 S. Arroyo Parkway, 3rd Floor, Pasadena, CA
Website
http://www.havingbabies.com
Phone Number
949-472-9446
HRC Fertility as an Employer
Consumer vs. Employees
HRC Fertility scored a 34 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of HRC Fertility would recommend the brand to a friend. ENPS measures how likely HRC Fertility employees would recommend working at HRC Fertility to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
