-20
NPS
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Hu-Friedy
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About Hu-Friedy's Brand
Hu-Friedy manufactures dental instruments for dental professionals worldwide.
Brand at a Glance
74%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Hu-Friedy CMO
Hu-Friedy NPS
Hu-Friedy's Net Promoter Score (NPS) is a -20 with 30% Promoters, 20% Passives, and 50% Detractors. Net Promoter Score tracks whether Hu-Friedy's customers would recommend using the product based on a scale of -100 to 100.
Hu-Friedy Overall NPS
| 30% | Promoters |
|---|---|
| 20% | Passives |
| 50% | Detractors |
Hu-Friedy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 0 | Oct 2020 | 0 |
Jan 2022 50 | Jan 2022 | 50 |
Oct 2022 0 | Oct 2022 | 0 |
Dec 2022 -25 | Dec 2022 | -25 |
Feb 2023 -40 | Feb 2023 | -40 |
Jun 2023 -51 | Jun 2023 | -51 |
Sep 2024 -43 | Sep 2024 | -43 |
Dec 2024 -25 | Dec 2024 | -25 |
Jan 2025 -33 | Jan 2025 | -33 |
Apr 2025 -20 | Apr 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hu-Friedy Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Hu-Friedy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hu-Friedy Product Quality
3.7/5
Hu-Friedy has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Hu-Friedy Product Information
Hu-Friedy’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.hu-friedy.com/
- Company Size
- 51-200 Employees
Industry
Tech
Healthcare
Hu-Friedy Pricing
Hu-Friedy ROI & Value For Money
3.4/5
Hu-Friedy has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Hu-Friedy Customer Satisfaction (CSAT)
Hu-Friedy Customer Satisfaction (CSAT) Score
44 / 100
Hu-Friedy has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
22%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
12%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hu-Friedy Customer Service
3.4/5
Hu-Friedy has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Hu-Friedy's Customer Service
Address
Chicago, IL
Website
http://www.hu-friedy.com/
Hu-Friedy as an Employer
3.3/5
Hu-Friedy has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Hu-Friedy scored a -20 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Hu-Friedy would recommend the brand to a friend. ENPS measures how likely Hu-Friedy employees would recommend working at Hu-Friedy to a friend.
Net Promoter Score
-20
NPS Score
| 30% | Promoters |
|---|---|
| 20% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 58% | Promoters |
|---|---|
| 24% | Passive |
| 18% | Detractors |
