-70
NPS
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Hughes Network Systems
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About Hughes Network Systems' Brand
Hughes Network Systems provides digital television entertainment, and satellite and wireless systems and services.
Brand at a Glance
63%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.6/5
Customer Service
Hughes Network Systems NPS
Hughes Network Systems's Net Promoter Score (NPS) is a -70 with 11% Promoters, 8% Passives, and 81% Detractors. Net Promoter Score tracks whether Hughes Network Systems's customers would recommend using the product based on a scale of -100 to 100.
Hughes Network Systems Overall NPS
| 11% | Promoters |
|---|---|
| 8% | Passives |
| 81% | Detractors |
Hughes Network Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -75 | Jul 2024 | -75 |
Aug 2024 -69 | Aug 2024 | -69 |
Sep 2024 -70 | Sep 2024 | -70 |
Dec 2024 -68 | Dec 2024 | -68 |
Jan 2025 -70 | Jan 2025 | -70 |
Apr 2025 -70 | Apr 2025 | -70 |
Jun 2025 -70 | Jun 2025 | -70 |
Dec 2025 -69 | Dec 2025 | -69 |
Jan 2026 -71 | Jan 2026 | -71 |
Feb 2026 -71 | Feb 2026 | -71 |
Mar 2026 -69 | Mar 2026 | -69 |
May 2026 -69 | May 2026 | -69 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hughes Network Systems NPS by Gender
Male customers rated Hughes Network Systems's NPS 50 points higher than Female customers.
Male
-50
Hughes Network Systems's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
-100
Hughes Network Systems's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Hughes Network Systems NPS by Ethnicity
Hughes Network Systems's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -68 | Caucasian | -68 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
Other -100 | Other | -100 |
Hughes Network Systems NPS by Age
Hughes Network Systems's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Hughes Network Systems NPS by Usage
Hughes Network Systems's NPS was rated the highest by customers who have used Hughes Network Systems's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -88 | Less than 1 Year | -88 |
1 to 2 Years -40 | 1 to 2 Years | -40 |
2 to 5 Years -66 | 2 to 5 Years | -66 |
Over 10 Years -66 | Over 10 Years | -66 |
Hughes Network Systems Customer Reviews
Out of the 10 Hughes Network Systems customer reviews 1 was positive and 9 were constructive. Hughes Network Systems customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Hughes Network Systems Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Hughes Network Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hughes Network Systems Customer Loyalty Score by Gender
Female customers rated Hughes Network Systems's Customer Loyalty score 11% higher than Male customers.
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Male
49%
Yes
Female
60%
Yes
Hughes Network Systems Customer Loyalty Score by Ethnicity
Hughes Network Systems's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hughes Network Systems.
60
out of 100
Caucasian
70
out of 100
Hispanic or Latino
46
out of 100
Other
Hughes Network Systems Customer Loyalty Score by Age
Hughes Network Systems's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 33% | 26-30 | 33% |
46-50 55% | 46-50 | 55% |
51-55 55% | 51-55 | 55% |
56-60 40% | 56-60 | 40% |
61-65 55% | 61-65 | 55% |
66+ 60% | 66+ | 60% |
Hughes Network Systems Customer Loyalty Score by Usage
Hughes Network Systems's Customer Loyalty score was rated the highest by customers who have used Hughes Network Systems's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Hughes Network Systems Customer Loyalty Score by Industry
Hughes Network Systems's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Hughes Network Systems Product Quality
1.5/5
Hughes Network Systems has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Hughes Network Systems Product Information
Hughes Network Systems’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Hughes Network Systems's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Hughes Network Systems the lowest at 1.5.
- Website
- http://www.hughes.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Media
SaaS
Quick Insights into Hughes Network Systems Product Quality
Hughes Network Systems's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Hughes Network Systems's products/services for Over 10 Years.
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Ranked Hughes Network Systems Product Quality the Highest
Ranked Hughes Network Systems Product Quality the Lowest
Hughes Network Systems Product Quality Score by Gender
Male customers rated Hughes Network Systems's Product Quality score 0.5 stars higher than Female customers.
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Male
2/5
Female
1.5/5
Hughes Network Systems Product Quality Score by Ethnicity
Hughes Network Systems's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hughes Network Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 1.5 | Other | 1.5 |
Hughes Network Systems Product Quality Score by Age
Hughes Network Systems's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Hughes Network Systems.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
26-30 1.6 | 26-30 | 1.6 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Hughes Network Systems Product Quality Score by Usage
Hughes Network Systems's Product Quality score was rated the highest by customers who have used Hughes Network Systems's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Hughes Network Systems Product Quality Score by Industry
Hughes Network Systems's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Hughes Network Systems Pricing
Hughes Network Systems ROI & Value For Money
1.5/5
Hughes Network Systems has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Hughes Network Systems Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Hughes Network Systems.
Quick Insights into Hughes Network Systems ROI
Hughes Network Systems's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Hughes Network Systems's products/services for Over 10 Years.
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Ranked Hughes Network Systems ROI the Highest
Ranked Hughes Network Systems ROI the Lowest
Hughes Network Systems ROI Score by Gender
Male customers rated Hughes Network Systems's ROI score 0.3 stars higher than Female customers.
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Male
1.8/5
Female
1.5/5
Hughes Network Systems ROI Score by Ethnicity
Hughes Network Systems's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hughes Network Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 1.5 | Other | 1.5 |
Hughes Network Systems ROI Score by Age
Hughes Network Systems's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Hughes Network Systems.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
26-30 1.6 | 26-30 | 1.6 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Hughes Network Systems ROI Score by Usage
Hughes Network Systems's ROI score was rated the highest by customers who have used Hughes Network Systems's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Hughes Network Systems ROI Score by Industry
Hughes Network Systems's ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Hughes Network Systems Customer Satisfaction (CSAT)
Hughes Network Systems Customer Satisfaction (CSAT) Score
20 / 100
Hughes Network Systems has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
8%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
2%
Very Dissatisfied
76%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hughes Network Systems Customer Satisfaction
Hughes Network Systems's Customer Satisfaction score was rated highest by customers who have used Hughes Network Systems's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Hughes Network Systems Customer Satisfaction the Highest
Ranked Hughes Network Systems Customer Satisfaction the Lowest
Hughes Network Systems Customer Satisfaction Score by Gender
Male customers rated Hughes Network Systems's Customer Satisfaction score 0 points higher than Female customers.
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34 / 100
MaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 6% | |
Very Dissatisfied | 53% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Hughes Network Systems Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hughes Network Systems' Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
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17 / 100
Very Satisfied
13%
Satisfied
4%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
4%
Very Dissatisfied
75%
CSAT according to Hispanic or Latino
Hughes Network Systems' Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
Hughes Network Systems' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hughes Network Systems.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Hughes Network Systems Customer Satisfaction Score by Age
Hughes Network Systems's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Hughes Network Systems.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 26-30 | 50% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 13% |
Hughes Network Systems Customer Satisfaction Score by Usage
Hughes Network Systems's Customer Satisfaction score was rated the highest by customers who have used Hughes Network Systems's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Hughes Network Systems Customer Satisfaction Score by Industry
Hughes Network Systems's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Hughes Network Systems Customer Satisfaction Score by Industry",
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"label": "Tech",
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"score": 29,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 29
},
{
"label": "Accounting",
"groupId": 495,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "Hughes Network Systems's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
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},
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
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]
}Hughes Network Systems Customer Service
1.6/5
Hughes Network Systems has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
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About Hughes Network Systems's Customer Service
Address
11717 Exploration Lane, Germantown, MD 20876
Website
http://www.hughes.com
Quick Insights into Hughes Network Systems Customer Service
Hughes Network Systems's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Hughes Network Systems' Customer Service score.
Ranked Hughes Network Systems Customer Service the Highest
Ranked Hughes Network Systems Customer Service the Lowest
Hughes Network Systems Customer Service Score by Gender
Male customers rated Hughes Network Systems's Customer Service score 0.7 stars higher than Female customers.
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Male
2.2/5
Female
1.5/5
Hughes Network Systems Customer Service Score by Ethnicity
Hughes Network Systems's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hughes Network Systems.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 1.5 | Other | 1.5 |
Hughes Network Systems Customer Service Score by Age
Hughes Network Systems's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Hughes Network Systems.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
26-30 1.9 | 26-30 | 1.9 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Hughes Network Systems Customer Service Score by Usage
Hughes Network Systems's Customer Service score was rated the highest by customers who have used Hughes Network Systems's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Hughes Network Systems Customer Service Score by Industry
Hughes Network Systems's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Hughes Network Systems as an Employer
4.1/5
Hughes Network Systems has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Hughes Network Systems scored a -70 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Hughes Network Systems would recommend the brand to a friend. ENPS measures how likely Hughes Network Systems employees would recommend working at Hughes Network Systems to a friend.
Net Promoter Score
-70
NPS Score
| 11% | Promoters |
|---|---|
| 8% | Passive |
| 81% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 44% | Promoters |
|---|---|
| 24% | Passive |
| 32% | Detractors |
