-82
NPS
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Human Touch
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About Human Touch's Brand
Human Touch provides innovative products and experiences that deliver life changing benefits.
Brand at a Glance
44%
Customer Loyalty
1.7/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Human Touch NPS
Human Touch's Net Promoter Score (NPS) is a -82 with 9% Promoters, 0% Passives, and 91% Detractors. Net Promoter Score tracks whether Human Touch's customers would recommend using the product based on a scale of -100 to 100.
Human Touch Overall NPS
| 9% | Promoters |
|---|---|
| 0% | Passives |
| 91% | Detractors |
Human Touch NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
Jul 2021 0 | Jul 2021 | 0 |
Feb 2023 -33 | Feb 2023 | -33 |
Aug 2023 -67 | Aug 2023 | -67 |
Sep 2023 -71 | Sep 2023 | -71 |
Jun 2024 -75 | Jun 2024 | -75 |
Feb 2025 -77 | Feb 2025 | -77 |
Apr 2025 -80 | Apr 2025 | -80 |
Aug 2025 -81 | Aug 2025 | -81 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Human Touch Customer Reviews
Out of the 2 Human Touch customer reviews 0 were positive and 2 were constructive. Human Touch customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Human Touch Customer Loyalty
44%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
44% of Human Touch users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Human Touch Product Quality
1.7/5
Human Touch has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
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Human Touch Product Information
Human Touch’s product quality score is a 1.7 out of 5 as rated by its users and customers.
- Website
- http://www.humantouch.com/
- Company Size
- 51-200 Employees
Industry
Consumer Goods
Human Touch Pricing
Human Touch ROI & Value For Money
1.5/5
Human Touch has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Human Touch Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
88%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Human Touch Customer Service
1.5/5
Human Touch has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Human Touch's Customer Service
Address
4600 E Conant St, Long Beach, CA 90808
Website
http://www.humantouch.com/
Phone Number
5627337303
Human Touch's Social Links
Human Touch as an Employer
3.8/5
Human Touch has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Human Touch scored a -82 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Human Touch would recommend the brand to a friend. ENPS measures how likely Human Touch employees would recommend working at Human Touch to a friend.
Net Promoter Score
-82
NPS Score
| 9% | Promoters |
|---|---|
| 0% | Passive |
| 91% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 50% | Promoters |
|---|---|
| 30% | Passive |
| 20% | Detractors |
