Hungryroot FAQs

If your delivery didn't arrive on your preferred delivery day, and you haven't heard from us, please contact our customer service team and we'll be happy to look into the delay.

Sometimes there are delivery issues that are beyond our control, like bad weather or if a truck breaks down, and we'll always do our best to let you know when that happens!

Once your order has gone out for delivery you'll be able to track your order from your On the way page.

The number of meals in your delivery is determined by your plan size and the items that make up your recipes! You'll usually receive some snacks or other individual items along with your meals.

The Small Box: 3 or more two-serving meals ($69 per week)

The Medium Box: 4 or more two-serving meals ($99 per week)

The Large Box: 5 or more two-serving meals ($129 per week)

There are three Hungryroot subscription plan sizes at three price points for you to choose from:

Small ($69 - 3 or more two-serving meals, plus snacks or other individual items)

Medium ($99 - 4 or more two-serving meals, plus snacks or other individual items)

Large ($129 - 5 or more two-serving meals, plus snacks or other individual items)

In addition to setting dietary preferences like dairy-free or peanut-free, if you have more specific allergies or intolerances, you can set a 'Never' frequency rating for any items that won't work for you on your Food Profile page! Any item you set as 'Never' should never be included in any of your deliveries.

You can also customize your box each week to get exactly what works for you!

Your plan size and price is personalized based on how much food youd like us to cover, and you can update it anytime. Most people think of their Hungryroot delivery as the majority of their groceries for the week, minus the basics like milk or bananas.

Click here to get started!

Wearen'table to guarantee any specific delivery window - most carriers deliver between 9 am and 9 pm, possibly later during peak (November through January). The time of day you receive your order depends on the carrier delivering your order and where you are on their route.

We're unable to offer scheduled delivery times - the time your order will be delivered is dependant on the carrier that delivers your package and where you are on their route.

We pack your Hungryroot delivery with liners to insulate, and ice to keep it cool and fresh during transit and while it waits for you to get home. We do advise unpacking your box as soon as you're able to.

If your order is late or incorrect in any way, please reach out to our customer service team here !

If you're looking for instructions on how to cook your meals, you can access them from:

Your In your fridge Page: Your recipes will be listed underThis week's recipes.

Your Order Slip: Your recipes are printed right on your order slip!

All changes made to your subscription must be submitted by 12 pm ET (9 am PT) the Thursday before your next box is shipped. See our terms here.

If youd just like to skip a delivery, check our FAQ on skipping here ! Need to skip for 4 to 8 weeks? See our FAQ on holding here !

You can cancel your subscription by following the steps below:

1. Go toAccount then click Settingsat the top right corner of your screen

2. Scroll to the bottom where it says Account Details and click

4. At the bottom of this section click Cancel Account

5. On the Hold Menu, click Continue toCancel

6. Select a Cancel Reason and then click Continue

7. Leave a reason why you're canceling and/or click the Cancel your Bundle button to finish

Once you've successfully canceled,you'll receive an email confirming that you've successfully suspended your subscription.

When you're ready to subscribe again, you can simply log into your account and reactivate!

All changes made to your subscription must be submitted before 12 pm ET (9 am PT) the Thursday before your next box is shipped.

Personalizations will help us create the best box for you! Setting your dietary preferences and building your food profile will create a more personal Hungryroot experience for you.

Dietary Preferences: Let us know your dietary restrictions or choices (currently: vegan, vegetarian, pescatarian, gluten-free, dairy-free, egg-free, tree nut-free, peanut-free, soy-free) so that we can make sure to never show you items thatdon'tfit into these categories.

Food Profile: You can give each food a frequency rating to let us know if its something you never want, something youd like sometimes, or something youd like to get as often as we have it. Foods you mark as neverwon'tever show up in your future deliveries, but if you change your mind you can always return to the preferences page to give it a new rating.

Yes! Our shipping materials are recyclable.

Box: Recycle with your cardboard and paper materials.

Cardboard Divider: Recycle with your cardboard and paper materials.

Ice packs:Freeze and reuse (for picnics, ice cream transportation, etc) or recycle! Just cut a corner, discard the non-toxic water-soluble gel in the trash, and recycle the #4 plastic bag.

Brown Paper Cooler: Recycle with your cardboard and paper materials.

Silver Bubble Cooler: Recycle with your #4 plastics.

Fluffy Cooler: Remove the outer plastic to recycle with your #4 plastics. Compost the interior or discard in your trash - it's biodegradable!

Not sure where to recycle your #4 plastics? Check here !

Hungryroot is a personalized grocery service that makes it easy to eat healthy. You tell us a little bit about yourself, then each week, we send you a curated delivery of healthy foods and show you how to use them.

Since wedon'tuse artificial preservatives to prolong the freshness of our perishable foods (like veggies and proteins), we suggest eating those items 3 to 5 days within receiving your order.

You can find a Use By date or an Enjoy within range printed on the packaging of all of our food. Its best to refer to these in regards to the freshness of sauces and other ready to eat items.

Our hot smoked salmon is farm raised and has a 3 star Best Aquaculture Standards (BAP) certification.

BAP is the worlds most trusted, comprehensive third-party aquaculture certification program for improving the environmental, social and economic performance of the aquaculture supply chain and are growing the global supply of responsibly farmed seafood.

If you need to manage your Hungryroot delivery schedule over a larger period of time, you can do so from the Plan Details section of your Account Settingspage. To do so:

Click Edit to the right of Plan Details

Click Manage Calendar

Adjust your deliveries by clicking onsolid circles to skip andempty circles to reschedule a delivery

Be sure to make all updates before 12 pm ET (9 am PT) on Thursday!

Yes! You can make your Hungryroot experience 100% nut-free. Once you sign up, youll be able to let us know if you need your box to be nut-free, or have any other dietary needs by setting your preferences.

While you can add individual grocery items to your delivery from the Grocery section of your customize page, youre only able to order Hungryroot through one of our subscription plans.

We know that you have different dietary needs and wants, which is why you're able to set preferences around the types of food you want to see and receive. We currently allow you to select: Dairy-Free, Peanut-free, Tree Nut-free, Dairy-free, Egg-free, Soy-free, Vegan, Vegetarian, Pescatarian, and Gluten-free.

You can also set frequency ratings on your Food Profile page for all items based on any medical needs you may have. Items you set to 'Never' should never be included in any of your deliveries.

You can also customize your box each week to get only the food that works for you.

While not all of our foods are certified organic, we consciously source organic whenever we can!

Below is a list of our Organic and Non-GMO products (this list only includes Hungryroot products):

Organic

Sauces & Dressings: Kale Pesto, Cashew Cheddar, Chickpea Pesto, Coconut Curry, Garlic Parm and Beet Pesto

Proteins: Savory Spiced Tofu Bites, Hearty Tofu Veggie Burger, Ginger Tahini Yuba Noodles, Braised Lemongrass Tofu Nuggets, Spinach Garlic Chicken Sausage,Sweet Italian Chicken Sausage and Wild Mushroom Chicken Meatballs

Grains & Pasta:Brown Rice Quinoa Blend and Seven Grain Blend

Ready To Eat: Chicken Quinoa Kale Soup, Three Bean Veggie Chili, Moroccan Spiced Chickpea Tagine, Indian Red Lentil Dahl, Toasted Coconut Clusters

Sweets: Carrot Cake Coconut Cookies

Non-GMO

All Fresh Cut Veggies

Sauces & Dressings: Kale Pesto and Beet Pesto

Proteins:Basil Zucchini White Bean Salad, Braised Lemongrass Tofu Nuggets, Cuban Spiced Black Beans, Ginger Tahini Yuba Noodles, Hearty Tofu Veggie Burger, Savory Spiced Tofu Bites and Spicy Refried Red Beans

Grains & Pasta:Turmeric Coconut Wraps and Whole Wheat Sprouted Flatbread

Ready To Eat: Almond Milk Maca Matcha, Banana Bread Overnight Oats, Cacao Date Almond Muesli, Cherry Chia Maple Oatmeal, Coconut Cashew Grain-Free Granola, Cultured Coconut Cream, Energizing Green Juice, Mango Cultured Coconut Cream andToasted Coconut Clusters

Toppings: Crunchy Bean Toppers, Pili Nuts and Probiotic Sriracha Hot Sauce

Sweets: Carrot Cake Coconut Cookies

Organic & Non-GMO

Sauces & Dressings: Beet Pesto and Kale Pesto

Proteins: Braised Lemongrass Tofu Nuggets, Ginger Tahini Yuba Noodles, Hearty Tofu Veggie Burger and Savory Spiced Tofu Bites

Ready To Eat:Toasted Coconut Clusters

Sweets:Carrot Cake Coconut Cookies

While we don't recommend freezing as the best storage option, all foods can be frozen for up to 3 months.

Some foods that do well frozen: Red Lentil Fusilli, Plantain Linguini, Almond Chickpea Cookie Dough, Black Bean Brownie Batter, Oatmeal Spiced Cookie Dough, Wild Mushroom Chicken Meatballs, Spinach Garlic Chicken Sausage, Sweet Italian Chicken Sausage, Sauces except Avocado Crema, Spicy Refried Red Beans, Cuban Spiced Refried Beans, Soups, Stews

If you choose to freeze any other items, we'd recommend either cooking your recipe and allowing it to fully cool before freezing it or blanching the fresh cut vegetables before freezing (not doing so will result in mushy, poor tasting veggies once thawed).

You may see some separation when you thaw any of our sauces, which is completely normal. Just stir it up thoroughly before use. We also advise to always thaw any food you've frozen in the refrigerator, not on the counter or in the microwave.

Be sure to check theBest If Used Bydate of the sauces (printed on the packaging). All of our foods are guaranteed fresh in the refrigerator for at least 5 days, and upon opening our sauces, they should be consumed within 7 days.

If your delivery arrived with missing items, please reach out to customer service !

If you sign up before Thursday at noon ET, depending on your zip code and provided there's availability, you could receive your Hungryroot box as early as the Saturday of that same week.

If you place your order after noon ET on a Thursday, your available delivery dates will be for the week after the following week.

The types of dishes we offer are pastas, salads, market plates, flatbreads, veggies noodles, grain bowls, stir-fries and wraps.

Youwon'tbe able to add more items to your box than is allowed per box size. If youd like to receive more items, you can always upgrade your box to the next size under Plan Details on your Settings page.

The type of shipping is determined by your zip code. Orders that ship ground ship for free. Air shipping is $10.

Wedon'tcurrently have a mobile app, but you are able to edit and update your account from our mobile website!

A signature isn't required for your delivery to be left, but it's ultimately up to your local carrier's discretion whether it's safe to leave a box or not.

Our food is shipped in insulated boxes that stay cool for several hours upon delivery. We recommend asking someone to accept the package for you (like a doorman) if you're unable to.

Yes! You can make your Hungryroot experience 100% vegan. Once you sign up, youll be able to let us know if youre vegan, or have any other dietary needs by setting your preferences.

Wedon'tcurrently offer a trial or sample box.

Good question! As a small company, we don't yet have the capacity for phone support. We also love to work online and can help you efficiently this way!

Need to get in touch? Just email us, message us on social media (@hungryroot), or text us at 1 (855) 222-5704. Were here to help!

We know that you have different dietary needs and wants, which is why we encourage you to set your preferences around the types of food you want to see and receive. We currently allow you to select: Dairy-Free, Peanut-free, Tree Nut-free, Dairy-free, Egg-free, Soy-free, Vegan, Vegetarian, Pescatarian, and Gluten-free.

When you set your preferences, we know to never show or send you anything with those ingredients in them. For example, if you select Nut-free, you'll never see any items with nuts, or receive them in your weekly deliveries.You can also build a food profile by letting us know how often youd like to receive something: never, sometimes, or often. Foods you mark as neverwon'tever show up in your future deliveries, but if you change your mind you can always return to the preferences page to give it a new rating.

Please note: Everything you see on the Foods page or the Preferences page is not available every single week. We show you all of these items so you can set your preferences without having to check in each week. Our item availability rotates weekly and seasonally to make sure your box is varied, so the selection you'll see in your box or on your Customize page will be smaller. This means that if you set too many items to Never, we may not be able to fill your box. If there's ever a week where your nevers outweigh what's available, we may have to put an item you've marked never into your box. You can always customize these items out before processing at 12 pm ET (9 am PT) on Thursday.

Remember, changes made to your Preferences will reset any customization you've made in your box. Be sure to customize your box after setting your Preferences.

We include recipes for the meals you receive in your delivery on your order slip every week. You can also find your recipes on your In your fridge page!

Most items will have instructions on their packaging to help you cook them, so if you receive individual items, snacks or breakfasts you can look there.

If youdon'thave a Hungryroot account yet, click the GET STARTED button to create one.

If you already have a Hungryroot account, you can click the Login link at the top right-hand corner of the screen to login to your account.

All changes made to your Hungryroot subscription must be submitted before Noon ET (9 am PT) the Thursday before your next box is shipped. See our terms here.

You can change your plan size from your Settings page while logged in to your account.

To do so:

Hover theAccountmenu at the top right of your screen and click Settings (if youre on your phone, tap the hamburger menu at the top right and clickAccount)

ClickEdit to the right ofPlan Details

Adjust your plan

ClickUPDATE PLANto save

Changing your plan size will reset the items in your delivery, including any customizations you've made, so make sure to head back to your Upcoming Page to see what's in your delivery, or to the Customize Page to make new selections!

You can create an account by clicking Build a Plan on the homepage.

Here's a list of our available Ready-To-Eat items! Keep in mind that our selections rotate weekly and seasonally, so you won't be able to add all of these to your delivery every week.

Hungryroot

Almond Milk Maca Matcha

Banana Bread Overnight Oats

Cacao Date Almond Muesli

Cherry Chia Maple Oatmeal

Chicken Quinoa Kale Soup

Coconut Cashew Grain-Free Granola

Crunchy Walnut Date Muesli

Cultured Coconut Cream

Energizing Green Juice

Indian Red Lentil Dahl

Lemon Artichoke Quinoa Cup

Lemon Quinoa Kale Salad

Mango Cultured Coconut Cream

Maple Raisin Pumpkin Pie Oats

Moroccan Spiced Chickpea Tagine

PB-and-J Strawberry Oats

Roasted Red Pepper Quinoa Cup

Southwestern Chile Corn Chowder

Thai Coconut Vegetable Curry

Three Bean Veggie Chili

Toasted Coconut Clusters

Vegetable Ceviche Cauliflower Cup

Fresh

Provence Nicoise Tuna

Sicilian Caponata Tuna

Perfectly Peckish

Everything Eggs

Maple Waffle Eggs

Larabar

Apple Pie Bar

Peanut Butter Chocolate Chip Bar

CrunchMaster

Original Multi-Seed Cracker

Seven Sundays

Bircher Apple Cinnamon Muesli

We don't currently have a return recycling program. You can find instructions on recycling your box contents here.

You can make sure your box is dairy-free by setting your preferences. Just head over to your Preference page and click the Dairy-Free option, and youre all set! Your future deliverieswon'thave any dairy items in them.

Please note that changes made to your Preferences will reset any customization you've made in your box ifyou'vedone so before our Thursday 12 pm cut-off. We do this to make sure that the items in your box are aligned with the dietary preferencesyou'veset.

Here's a list of our available proteins! Keep in mind that our selections rotate weekly and seasonally, so you won't be able to add all of these to your delivery every week.

Hungryroot

Basil Zucchini White Bean Salad

Braised Lemongrass Tofu Nuggets

Cold Smoked Sliced Salmon

Crunchy Carrot Lentil Mix

Cuban Spiced Black Beans

Cucumber Corn Black Bean Salad

Garlicky Herb Chickpea Duo

Ginger Tahini Yuba Noodles

Green Chickpea Corn Medley

Hearty Tofu Veggie Burger

Hot Smoked Roasted Salmon

Savory Spiced Tofu Bites

Seasoned Grilled Chicken Breast

Smoked Pok Style Salmon

Smoky Green Lentil Salad

Spicy Refried Red Beans

Spinach Garlic Chicken Sausage

Sweet Italian Chicken Sausage

Spinach Garlic Chicken Sausage

Wild Mushroom Chicken Meatballs

Beyond Meat

The Beyond SausageBrat Original

The Beyond Burger

Maya Kaimal

Everyday Dal Black Lentils

YvesKale Quinoa Bites

Field Roast

Plant-Based Italian Sausage

You'll be charged for your first box immediately upon check out. You can adjust your order until noon ET (9 am PT) on Thursday when we process payments.After that, we process orders weekly at noon ET on Thursdays. Youll be charged for an order if you havent skipped, paused or canceled by that time.

Currently, we only have two items that contain peanuts:

Superfood Almond Butter

Thai Peanut

Here's a list of our available sweets! Keep in mind that our selections rotate weekly and seasonally, so you won't be able to add all of these to your delivery every week.

Hungryroot

Almond Chickpea Cookie Dough

Black Bean Brownie Batter

Carrot Cake Coconut Cookie

Oatmeal Spice Cookie Dough

Base Culture

Mini Nutty Pumpkin Bread

Peppermint Cocoa Brownie

Hail Merry

Sweet Potato Cups

While some of our foods are manufactured in a kosher facility, none are kosher certified at this time. We'll absolutely keep Kosher certification in mind as we grow our offerings and suppliers.

Here's a list of our available fresh-cut vegetables! Keep in mind that our selections rotate weekly and seasonally, so you won't be able to add all of these to your delivery every week.

Broccoli Rice

Butternut Squash Noodles

Carrot Rice

Spaghetti Squash

Cauliflower Rice

Pea Snaps

Roasting Vegetables with Herbs

Seven Veggie Stir-Fry

Sweet Potato Ribbons

Superblend Salad

Shaved Brussels

Kalebeet Blend

Kohlrabi Noodles

Asian Salad Mix

Zucchini Slices

We send your food in an insulated shipping box with enough ice to ensure everything is kept fresh for two full days in transit.

To ensure optimal freshness, your perishable items should be unpacked and stored in your refrigerator as soon as possible. If any food that requires refrigeration is not cold, we don't advise consuming it. Reach out to us if anything is warm!

Unfortunately, due to inventory limitations and the shipping requirements for fresh food (such as ice and other packaging), we're unable to send replacements or exchanges.

All changes made to your subscription must be submitted before 12 pm ET (9 am PT) the Thursday before your next bundle is shipped. See our terms here.

You can change your Preferred Delivery Day from your Settings page.

Hover Account at the top right of your screen andclick Settings (if you're on your phone, tap the hamburger menu at the top right, then tap account)

Click Edit next to your Plan Details

Click Manage Calendar.

From the drop down at the top right, choose a new day for all of your deliveries

Click Save!

You can update your personalizations on your Preferences page.

Changes made after 12 pmET (9 am PT) the Thursday before your delivery is scheduled to arrive will take effect for the following box.