0
NPS
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HVS
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About HVS' Brand
HVS is a professional services and consulting firm focusing on the hospitality industry.
Brand at a Glance
73%
Customer Loyalty
3.6/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
HVS CMO
HVS NPS
HVS's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether HVS's customers would recommend using the product based on a scale of -100 to 100.
HVS Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
HVS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Aug 2022 -33 | Aug 2022 | -33 |
Jan 2023 -50 | Jan 2023 | -50 |
Nov 2023 -20 | Nov 2023 | -20 |
Jun 2024 0 | Jun 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HVS Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of HVS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HVS Product Quality
3.6/5
HVS has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock HVS' overall Product Quality score rated by its users and customers.
HVS Product Information
HVS’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.hvs.com/
- Company Size
- 201-500 Employees
Industry
Tech
Professional Services
HVS Pricing
HVS ROI & Value For Money
4.2/5
HVS has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock HVS' overall ROI score rated by its users and customers.
HVS Customer Satisfaction (CSAT)
HVS Customer Satisfaction (CSAT) Score
75 / 100
HVS has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HVS Customer Service
4.2/5
HVS has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About HVS's Customer Service
Address
369 Willis Avenue, Mineola, NY
Website
http://www.hvs.com/
Phone Number
516-248-8828
HVS as an Employer
2.5/5
HVS has a 2.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
HVS scored a 0 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of HVS would recommend the brand to a friend. ENPS measures how likely HVS employees would recommend working at HVS to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
